Stuart S. Email & Phone Number

Phoenix, Az, Us

• Provide computer and technical support services for seniors and 55+ communities.• Assist with PCs, Mac, Smartphones, Home Networks, WiFi, Internet issues, and set up TVs/Home Theater systems.

Took a break to care for family during illness and a death in the family

Chandler, Arizona, Us

Nothing But Net is a leading Managed Service Provider (MSP) situated in Chandler, AZ, with a core specialization in delivering top-notch cybersecurity and IT support solutions tailored to meet the unique needs of small and medium businesses. With a rich history dating back to 2002, Nothing But Net has established itself as a reliable and trusted partner in the ever-evolving technology landscape.As the Director of Client Experience, my primary focus is on driving the company's growth and ensuring exceptional support for our valued clients. From the initial stages of the sales process, I am committed to understanding our clients' requirements thoroughly, enabling us to provide them with customized solutions that align with their business objectives. Additionally, my responsibilities extend to overseeing the ongoing support and consulting services we offer, ensuring that our clients receive consistent and proactive assistance in navigating their IT challenges. With a strong emphasis on building lasting relationships, I strive to exceed expectations and deliver a seamless experience that fosters trust and confidence in Nothing But Net's services.Overall, at Nothing But Net, we are dedicated to empowering businesses with robust cybersecurity measures and reliable IT support, enabling them to thrive in the competitive digital landscape while enjoying peace of mind in their technological endeavors.

Blue Bell, Pennsylvania, Us

As a Customer Success Manager for Slipstream IT, my main responsibilities involve managing the client relationship with Information Technology leaders in the Biotech, Pharma and Health Science industry. My specific duties include:• Performing weekly, monthly, and quarterly business reviews: This involves reviewing the progress of the client's projects and identifying any potential issues that need to be addressed. It also involves providing updates on the performance of Slipstream IT's services and identifying areas for improvement.• Proactively heading off problems before they explode: This involves identifying potential issues before they become major problems and taking steps to prevent them from occurring. It also involves working with the client to identify potential risks and developing plans to mitigate them.• Facilitating communication between the client, service team, and sales team: This involves ensuring that all parties involved in the client's project are informed and up to date on the project's progress. It also involves working with the service team and sales team to ensure that they are meeting the client's needs and expectations.• Tracking the client's spend and burn rates for budgeting and forecasting: This involves keeping track of the client's spending and identifying areas where costs can be reduced. It also involves forecasting future spending based on the client's needs and budget.• Hiring, supervising, and training a team of Customer Service Managers: This involves recruiting and training new Customer Service Managers to manage clients in the western United States. It also involves supervising their work and providing guidance and support as needed.

Phoenix, Az, Us

As a vCIO at cloudIT, I was responsible for providing consultation and guidance to a diverse range of clients and enhancing their experience by proactively addressing any issues. I also played a crucial role in boosting client spend through the implementation of new technology solutions.

Phoenix, Az, Us

As a Client Success Manager at cloudIT, I worked to ensure that the customer was always at the forefront of the organization's strategy. I tracked staff QA surveys and identified patterns and trends to improve service delivery. I also coordinated monthly staff training sessions and worked closely with vendors to provide technical training for the team. I have a strong focus on ensuring the highest level of service for the clients and improving processes to achieve this goal.

Scottsdale, Arizona, Us

As the Director of Business Operations, my responsibilities include overseeing and managing various business aspects of the company. Some of the key responsibilities are:• Managing, documenting, and training of business processes & procedures: I am responsible for identifying, documenting, and improving business processes and procedures to ensure that they are efficient and effective. I also train employees to follow these processes and procedures to maintain consistency and quality of work.• Overseeing and managing profitability of service delivery: I ensure that our service delivery is profitable by tracking the costs associated with delivering our services, and making sure that we are pricing our services competitively in the market.• Management of service team personnel: I am responsible for managing the service team personnel, including hiring, training, and performance management. I ensure that the team is adequately staffed, trained, and motivated to provide high-quality service to our clients.• Direct Vendor Management & Negotiation: I manage vendor relationships and negotiate contracts to ensure that we are getting the best value for our investments in products and services.• Helped secure new contracts and upsell current clients to long term agreements: I work with the sales team to secure new contracts and ensure that existing clients are happy with our services. I also identify opportunities to upsell our services and negotiate long-term agreements with our clients to ensure sustainable growth for the company.

My responsibilities include developing and executing business strategies for clients and providing strategic advice on all business operations. I prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities. I also ensure that company policies and guidelines are communicated throughout the organization, from the top down.In addition, I oversee sales, marketing, and technology, helping clients to increase their productivity and achieve their business goals. As a fractional COO, I manage business operations on a part-time or as-needed basis, providing clients with the expertise they need without the cost of a full-time executive.

Middleton, Wisconsin, Us

• Grew the company's recurring sales revenue by 300% in the first 12 months of my tenure. This was achieved by implementing effective sales strategies, identifying new market opportunities, and expanding our client base.• Increased client satisfaction from 84% to 96% by improving our service delivery and support processes. I implemented a system for tracking and addressing client concerns, and worked closely with our service team to ensure that clients' needs were being met.• Managed various technology projects, working closely with our CTO, clients, and internal team to ensure successful delivery. I also oversaw the implementation of new technologies to improve our service offerings and streamline our operations.• Liaised with clients to enhance their technical support experience. I worked to improve communication and collaboration between our team and our clients and identified opportunities for improving our support processes.• Engaged with technology vendors to negotiate better pricing, terms, and delivery. This allowed us to reduce our costs and improve our profit margins, while also providing better value to our clients.

Charlotte, North Carolina, Us

• Launched a new SaaS security product into the MSP channel. • Revitalized the channel program with incentives for high-performing partners. • Recruited, hired, and trained a team of channel sales professionals. • Grew indirect sales through the channel by more than 250%. • Improved engagement with channel partners.

Dallas, Texas, Us

My key accomplishments include:• Successfully bringing a SaaS startup to market.• Building a successful channel program and enhancing the existing direct sales channel.• Hiring management for sales, client services, software development, and training.• Managing a 6-million-dollar annual operating, sales, and marketing budget.

As a business coach and advisor to MSP and software companies globally, I helped with a range of tasks. Key accomplishments include doubling revenues annually for software firms, increasing revenues for MSP clients by 30% annually, and developing business processes documentation for clients to scale effectively. I consulted on areas such as sales, staffing, operations, and client services.

Education record

Six Sigma

High School Diploma, High School/Secondary Diplomas And Certificates