Stuart Silverstein Email & Phone Number

Houston, Texas, US

Established and led design and research practice integrated across the business. Including customer website, internal experience, and voice design. - Created a foundational process for design to be seamlessly integrated into business practices, which resulted in 50% improvement satisfaction on the website. - Managed and implemented new Corebridge design.

• I started a freelance design practice which grew an agency 10 people. Managed a multidisciplinary disciplinary team, and was responsible for project management and execution of all projects. Over time, my role.
• Experience Strategy, Architecture & Ecosystem design: Ecosystem strategies for implementation of products to work together to the benefit of the business and the user.
• Innovation Design: Entirely new ways of approaching products and services and platforms.
• UX/Product Design: Cross platform UI, service design, standards building and maintenance
• Design Ops: Leading companies to produce faster and more efficiently, across disciplines, including Agile/ Scrum and it's many permutations, by understanding culture, process and tools to create recommendations and.

Los Angeles, CA, US

I led a team of Product Designers and Product Managers working on platform growth, designing and prioritizing Enterprise platform projects. Working mainly on the Real Estate and Fitness tech spaces with tools for agents and brokers. Establishing procedures, process and infrastructure for product teams.Clients: Realty One Group, Aktiv

Mountain View, California, US

Headed design for internal applications and platform UX. Managed and mentored half of the UX team as well as tools and processes for the team, bringing on several new tools, and standardizing the research repo and Confluence usage for the design team.Worked on several key initiatives including Salesforce platform overhaul for the Customer Care and Sales.

Austin, Texas, US

• Led experience strategy, design ops and prototyping, in addition to leading creative team on product design to bring back value to the Real Estate industry. Accomplishments:
• Designed internal platform and processes that the business runs on - which includes CRM, CMS, Communications with Customers, and Data capture from Customers.
• Several cutting edge new prototypes of product that integrate Voice, Chatbots, AI and Machine Learning to solve consumer problems like nothing on the market.
• Improved conversions across key flows and segments including landing pages and one change that doubled conversion overnight.
• Designed information architecture for the entire platform, which allowed data to be distributed on multiple platforms.
• Improved buyer and seller experience with scheduling and showing homes including a cutting edge application to show homes that is voice activated— Featured on CNBC, Wall Street Journal, Built in LA, TechCrunch and more.

Los Angeles, CA, US

Managed and hired a team of UX designers that focused on innovation in finance and real estate for both large and smaller clients, including complex platforms and service design for consumer and enterprise. Aligned the team to a centralized experience for clients. Clients: Nationstar/Mr Cooper, Wilson, T-Mobile, Intuit, Xome, Men’s Warehouse, Aetna.

Los Angeles, CA, US

I was put on projects involved projects that needed hybrid strategist/UX/service designer, so I often was filling multiple roles. My main client was Mattel, working on modular systems and innovative new approaches to deploy across all Mattel properties. Work also included mobile ordering for Cici's pizza, and strategic consulting for Anytime Fitness.

Culver City, CA, US

• I was called in to create and run the Experience Strategy/Research unit as well as procedures for validation and screening criteria for user testing across all devices and platforms. Accomplishments:
• Created a system and infrastructure while socializing the value of user research.
• Reviewing experience gaps and created revised commerce patterns that led to 49% increase in conversion.
• Created methods and parameters of market segmentation based on user based profiling including ethnographic studies, usability studies, and market analysis.
• Android, iPad, and Windows 8 applications.

• Lead Interaction designer/IA working on on design, and design process in pharma based apps.
• Helped agency with integrating light weight approaches to cross device design.
• Created cutting edge medical productsClients: Mc Neil, Korlym

Universal City, California, US

• Design lead for the core team working on strategy for direction of product for redesign of Fandango.com
• Design, strategy and testing for website redesign—www.fandango.com. Worked on first responsive version of the site, including strategies for ads when standards were 10 years old.
• Established benchmarks for current site, including usability, conversions tracking, and new audience segmentation
• Designed new cutting edge experimental product designs for scheduling and planning movie dates.
• Established Design System for Android and iOS Products

• In charge of all UX and brand strategy efforts, as well as hiring and leading freelance talent.
• Established company procedures and processes for brand strategy integrated into digital design.
• Experimented with many workflows, and developed a work flow that shaved 25% off of design time, by minimizing duplication and I ceased collaboration.
• Created several cross platform applications for startups using lean techniques.
• Ran strategy portion of the business, using freelance employees.
• Duties: Brand/UX Strategy, and Information architecture, Account management, Project Management & Production

Freelance designer for: Private Clients, The Woo Agency, Mercer HR, Timothy Yarger Fine Art, Where Magazine, The California Endowment.

Bm, Music

Cértificat Des Études Français

Graphic Design