I helped build Dam into a 20-strong (at its peak) full service digital agency. Responsible for New business and Account Direction as well as Technical Direction and leadership, I created a culture of trust, excellence and responsibility across the company.McArthurGlen – Outlet sitesStarting with nothing more than a few sketches and a colour palette we put a dedicated team together and designed and implemented a multilingual site using the Episerver DXC platform with search, registration and ecommerce capability in just 6 weeks. The project formed the foundation for the entire portfolio of outlet sites and over the following 5 months we rolled it out to the remaining 23 outlets, adding new features and languages as we went.McArthurGlen – Loyalty pilotOriginally engaged to work with a 3rd-party provider to implement the website part of a customer loyalty program at one of the busiest McArthurGlen outlets in Germany, it soon became clear that the project was lacking any technical ownership or data strategy and that the business didn’t have the expertise in-house to translate business requirements into technical strategy. I took on the role of technical architect and digital product owner and we launched in January 2019.Cosmos Tours / Avalon CruisesI led the pitch to build new sites for Cosmos and Avalon in 2017 and took overall responsibility for delivery. Leading a scrum team that included members of the Cosmos development team, we launched the first site within 4 months. Complex bespoke integration with back office Holiday Management/CRM systems and live holiday and flight pricing. Marie Curie – Main website, online shop, community site, fundraising systemsI helped Marie Curie build their digital team following board approval of a digital transformation program and then worked 'in-house' at Marie Curie office for four months prior to the launch of the new website to provide technical direction and leadership while acting as scrum master for the team.

Candid Consumer were a boutique consultancy with a focus on helping organisations understand and respond to customer needs. Officially I acted as a technology consultant but was involved in all aspects of the process for most projects including business analysis, focus group and workshop facilitation, requirements gathering and report creation.Proudest Achievement: A full digital review for Marie Curie culminating in board approval for a three year digital transformation project with a significant budget.

Candi were the UK’s only retail-focused digital agency with clients including Morrisons supermarkets, John Lewis and Which? My role at Candi was split between playing the part of Creative Technologist and Digital Strategist in the Concept Team and being responsible for all aspects of our in-house technical delivery across web, mobile and social.My work in the Concept Team taught me all about multichannel retail and enabled me to research and prototype new ways of engaging consumers throughout their purchase lifecycle. I gained insight into the opportunities and challenges that face enterprise level retail business by engaging at board-level with some of Candi’s largest clients including Morrisons and Kiddicare. I was responsible for building a ‘Multi-channel lounge’ at Candi for clients and staff to discover and demonstrate new consumer technology.The technical team responsibility part of my job was very similar to previous agency roles where I introduced fundamental development and deployment practices and grew my team to a level where they achieved amazing things.I also played an active role on the SEO, UX and Data Analysis working groups at Candi and contributed regularly.Key skills: Digital and Technical Strategy, .NET Development (C#, MVC, WCF etc.), Team City, SVN, Episerver, Umbraco, Facebook development, Project Management, Team Leadership, Concept Development, Rapid Prototyping, New BusinessProudest Achievement: Building and running ‘Meet the chefs’ live chat Facebook application for promotion of new Morrisons ready meal range with celebrity chefs performing live Q&A with members of the public.

I joined Global Beach at the end of 2007 as Technical and Client Services Director with the remit of improving the skills and efficiency of the development team and providing technical expertise to the new business team. The fundamentals of good development practice (automated builds, version control, unit testing) were missing when I joined Global Beach so I put these in place together with a good bug tracking system and collaboration tools. During my 4 years at the agency I rebuilt the development team (using both experienced and junior developers) to a level where I had great confidence in its ability to rise to any challenge and produce outstanding results. I was responsible for bringing ITN Source to Global Beach and was Account Director, Project Manager and Technical Lead on the account throughout my time at the agency. My team and I supported a legacy website based on EpiServer CMS, re-wrote a new eCommerce site with our in-house CMS, integrated with ITN back-office and video production systems and delivered sub-sites for education and live news. Projects underway when I left included architecture of a new back office database to hold details of their 4 million hours of video footage, building a new application to allow newsroom staff to add descriptive metadata to news clips and creating a new B2B site to allow subscribers to stream live news footage worldwide.New business wins at Global Beach in which I was instrumental included Bentley global merchandise shop, Casio UK and PayPal.Key skills: .NET Framework (2.0-4.0), IIS 7, SQL Server, Javascript (jQuery), AJAX, PHP, Cruise Control, Team City, SVN, Project Management, Team Leadership, New BusinessProudest Achievement: Javascript/AJAX based on-page editing system for Autotorq dealer websites. (In the days before jQuery!)

Initially employed as a software engineer to help build the jobs website for the Daily Telegraph, I soon became the lead developer on the Telegraph account and held overall responsibility for all Telegraph development work at Interesource between 2002 and 2007. Promoted to Technical Director in 2004, I was responsible for all development work, technical recruitment and project management until the end of 2007, leading a team of 11 developers and 4 project managers. During this time I was responsible for the build of a flexible Content Management System - irPublish - using the first release of the .NET framework. Originally designed and developed to manage examination specifications for examination board Edexcel, it evolved to provide full content management and a triple A accessible shop for charity RNID, a music download and subscription service for Virgin Digital and a public blogging platform for the Daily Telegraph (my.telegraph.co.uk). Sold to Global Beach in 2007, irPublish is still used for a number of large websites including Terrence Higgins Trust (THT) and ITN Source. Alongside my development responsibilities at Interesource I learnt valuable project and account management skills and became Account Director on the Virgin account and Project Manager for a number of website builds including RNID.org.uk and a new classifieds platform for the Daily Telegraph.Key skills: .NET Framework (1.0 - 2.0), ASP, IIS, Javascript, SQL Server, Nunit, Nant, AJAX, Project Management (Agile/RUP)Proudest Achievement: Build of an in-browser, native Javascript subscription music service for Virgin Digital in the days before apps, javascript frameworks and Spotify. (Regrettably, Virgin Digital didn't survive long enough for it to fulfil its potential.)

I joined Quantum as a junior developer in 1997 and taught myself Visual Basic in order to support and maintain their banking software. Promoted to Senior Developer in 1999, I was responsible for a rewrite and global roll-out of their major payroll application. I was also responsible for introducing email and internet connectivity to the office!Key skills: Visual Basic 3-5, Database development (MS Access, SQL Server), Network administration, TelephonyProudest Achievement: Global roll-out of employee payroll application and remote support and troubleshooting.

I initially joined the Bank Boston UK development team on contract as a support engineer for their UK and Argentine payroll systems. I soon became involved in other banking systems and was enlisted to help with writing patches to fix the millennium bug. During this time I taught myself HTML and ASP development, and built the first version of the company intranet.Key skills: Visual Basic 5-6, ASP/VBScript, IIS, COM+, SQL ServerProducts Achievement: Getting through New Year 1999 without any millennium bug related support calls!