I have first-class troubleshooting skills and I solve many technical issues by identifying the root cause, creating workarounds when required, and seeing the incident through to the end by creating the most viable solution. I have a good understanding of the end-user requirement from my background, and can interact with both customers and technical specialists effectively.I designed and implemented the Igloo Enterprise environment for Travelers. I am the primary support person at Travelers for WTW's Igloo and ResQ.Building on my strong knowledge of insurance software, I am also the primary support person of RMS Risklink catastrophe modelling software and Lexis Nexis Bridger Insight XG. I am a Citrix XenApp/XenDesktop 7.x administrator with good VMWare and Windows server/AD/Group Policy management skills - I have a broad range of experience!I developed the Dell Wyse/Citrix XenDesktop solution for Travelers with the potential for it to rollout to 100's of users. I am also developing the Profile management system with a view to using it to migrate us to Windows 10/Office 365I have managed the Travelers Office 2013 rollout project. In 2014 I did my third Windows 7 migration and have experience of using SCCM.I managed a MFD printer rollout across the UK and Ireland and I manage Nuance ShareScan (ECopy) scanning software in conjunction.I am proficient in SharePoint sites and am currently building a team site.

During 2012 I co-ordinated many IT changes throughout a period of major reorganisation (integration of three domains) for a department of 750 employees across EMEA.I was the primary contact/representative of the actuarial business to discuss and implement multiple IT changes in co-operation with the IT department.On behalf of the department, I managed their Windows 7 migration with a key focus on business continuity and updating the software for the newer operating system. I

I worked as a senior team member of an innovative team responsible for delivering a professional IT support service to approx 300 people across multiple countries. I designed, implemented and managed company wide solutions as well as have the responsibility of supporting remote offices incl India.