Manufacturer of jetted hot tubs and swim spas.• Business Technology Analyst & Systems AdministratorAssist management and team members in configuring and implementing new enterprise resource planning (ERP) and customer relationship management (CRM) system. Responsible for maintaining smooth operation of multi-user multi-platform computer systems and network, peripherals, VoIP phone system, and building access control. Identify, diagnose and resolve technical problems. Setup and service user accounts. Propose, purchase, and install hardware and software. Train end-users and provide help desk support. Oversee relationship and monitor performance of outsourced vendors and services. Assisted transition of key applications, user account management, and storage from onsite to cloud. Develop policies and work instructions.• Supply Chain & Production Planning ManagerIn charge of all warehouse management, inventory control, shipping, receiving, material requirements planning (MRP), purchasing, production scheduling, and shop order control. Assisted management and team members in maintaining integrity of enterprise resource planning (ERP) system. Created and maintained all part masters, bills of material (BOMs), and routings. Developed policies, work instructions and trained personnel.• Technology Consultant & Enterprise Resource Planning Analyst (Independent Contractor)Assisted management and team members in evaluating and selecting new enterprise resource planning (ERP) system and customer relationship management (CRM) system. Purchased, configured and maintained all servers, desktops, laptops, tablets, PoE switches, software, and VoIP phone system.

Manufacturer of jetted hot tubs and swim spas.In charge of day-to-day operations of the Information Services department at two facilities, including direct support of multi-platform (Windows/Mac) network, local and remote computer access, purchasing and installing hardware and software, and end-user training. Assisted transition of key applications and data from onsite to Software as a Service (SaaS) and other outsourced solutions. Documented, simplified, improved and standardized manufacturing and information technology processes.Note: Harnett purchased the company in June 2014 and reduced the workforce.

Manufacturer of high-performance carbon fiber composite parts for the defense industry. ISO 9002 certified.Full responsibility for master production schedule (MPS), material requirements planning, production planning and scheduling, capacity planning, shop order release and control, administration, and in-depth analysis/assistance for the manufacturing and materials departments. Corrected and maintained all bills of material, routings, and inventory data. Assisted management and team members in defining and effectively implementing ERP system. Developed policies, work instructions and trained personnel. Note: Cobham relocated the facility to California in June 2013.

Small Independent manufacturer and wholesaler specializing in locally handcrafted jewelry, semi-precious beads, and cut gemstones.In charge of marketing, sales, customer service, material requirements planning, purchasing, manufacturing, inventory, shipping, and receiving. Active participant in Project RICHMOND GATE program – funded by the Department of Labor to train small businesses.

Leading manufacturer of raw silicone and organic foam, solid, and sponge products for the aerospace, transit, and supply industries. ISO 9002 certified.Responsible for multi-plant consolidation and standardization. Analyzed, evaluated and tested various ERP systems. Determined user needs and data requirements. Identified obstacles and implemented solutions. Documented, simplified, improved and standardized processes and work flows. Monitored and reported project status. Developed policies, work instructions and trained personnel.Note: Rogers purchased the company and relocated the facility to Illinois in July 2009.

Manufacturer of jetted hot tubs and swim spas.In charge of all material requirements planning, purchasing, inventory control, shipping, and receiving. Reorganized entire materials operation and created new stockroom. Reduced materials costs significantly and introduced various process improvements. In charge of maintaining ERP system. Created modular and configured bills of materials for all products. Developed policies, work instructions and trained personnel.

Manufacturer of raw silicone foam and fabricated foam products. ISO 9002 certified.Responsible for all material requirements planning, purchasing, inventory control, and logistics (domestic and international). Reorganized entire planning and logistics operations. Introduced numerous process improvements and cost savings. Responsible for implementation of new ERP system. Created modular bills of materials for all new and existing products. Developed policies, work instructions and trained personnel.

Manufacturer of heavy-duty aerial fire trucks.In charge of customer service, master scheduling, material requirements planning, purchasing, inventory control, shipping, receiving, and computer information systems. Reorganized entire materials operation. Introduced numerous process improvements and cost savings. Implemented new ERP system. Developed policies and procedures. Note: Seagrave purchased the company and relocated the facility to Wisconsin in July 2003.