Stuart Ward, C.H.A Email & Phone Number

United States

Oversee Full Service Division of Hilton Properties. Increase Guest satisfaction scores, exceed total budgeted revenue, achieve budgeted IBFC on a monthly basis utilizing the 50% flow through method, and achieve budgeted percentage for retention and attrition as measured on a monthly basis. Finding the best Talent that the area has to offer.

Ohio, United States

Ohio

My role is to oversee multiple properties operations and sales. My portfolio consist of Marriott, Hilton, and Wyndham properties. I am responsible to exceed brand average in Guest Service scores, keeping Revenue and Profit on a positive flow, while controlling expenses at all levels. Recruitment of all General Managers and Sales Managers. Keeping all properties QA ready at all times, and creating a great place to work for all associates. I travel to properties weekly and perform the following… Show more My role is to oversee multiple properties operations and sales. My portfolio consist of Marriott, Hilton, and Wyndham properties. I am responsible to exceed brand average in Guest Service scores, keeping Revenue and Profit on a positive flow, while controlling expenses at all levels. Recruitment of all General Managers and Sales Managers. Keeping all properties QA ready at all times, and creating a great place to work for all associates. I travel to properties weekly and perform the following task:Make sure QA Binders are ready for inspection.Check roomsGo over payables and receivables.Meet with General ManagersMeet with staffMake sure all Salt and Medallia surveys are responded to in a timely manner.Make sure OTA’s are responses to and up and running.Check LightStay and MeshMake sure that property is in QA and LQA ready status.Review Brand StandardsCheck on PIP and Life Safety Items are compliantBoost Morale of all AssociatesJust being there to assist with anything and everything that needs to be done. Show less

Multi hotel operations. Overseeing a SpringHill Suites in Cincinnati, Ohio and overseeing a Sheraton Suites in Columbus, Ohio. Managing all aspects of both hotels. Ramping up for a Sheraton Suites for full renovation including, but not limited to all guest suites, new 6500 sqft. banquet space, new pool area, and new restaurant. All while maintaining in budget and Guest satisfaction score guidelines.

Cincinnati, Ohio