Management of all Small Works Projects and Planned Maintenance

Management of high profile clients’ portfolios for every aspect of Fire Safety, from Planned Maintenance to Emergency Callouts. Clients include Barclays Bank PLC, JP Morgan, National Theatre, Lloyds of London and B&Q Plc.

• Responsible for leading a team of six;Managing all failed Foreign Exchange transactions from ‘front to back’ (Front Office through to Settlements);Supervised the team and setting up claims and calculating losses with the Nostro Management department; Arranging and attending regular client contact and meetings;Responsible for the validation of debits and credits made to the Profit and Loss accounts; Managed the approval process for all the SWIFT and CHAPS payments and authenticated interbank transfer payments; Completion of reporting ensuring the claims were settled in a timely manner, highlighting product control and risk.

Worked in a team rolling out our trading system (TREATS) to other HSBC head offices in Europe;Strong understanding of the system and client requirements;Managing the process, agreeing dates, working with the IT department, dealers and back office teams;Led successfully the rollout of the project on time in HSBC Prague, HSBC Warsaw and HSBC Cyprus.

Working with colleagues and closely with the FX/MMKT dealers ensuring if transactions failed we were quick to resolve issues and ensure it had no impact on future transactions;Designed the process to make it quicker and more streamlined and also developed a database which managed the claim process and flagged up issues not resolved;This change was taken to senior management and implemented as part of the process going forward which I believe is still in place to this day.