Functional HR Business Partner supporting the Group Director, Assistance Business Line and General Manager, Talent Management. Responsible for the HR and talent management strategy for a population of 1,300 staff across 27 countries.Key Achievements:Oversee and manage the international change management activities relating to the establishment of the new Assistance Business Line, including organisational design, restructuring, redeployment and redundancy consultation.Roll out and implantation of talent management activities for the Americas, Europe and EEMEA regions; including introduction of standardised tools, line manager training, talent review meetings and presentations to Group Director, Assistance Business Line.Project management of the “Your Say” employee engagement survey for 2016. Negotiated renewal of the survey contact with chosen provider which resulted in a 20% cost saving while increasing survey number by 32%

Responsible for delivery a number of complex multi-regional projects. A key member of the Group HR function, reporting to the Group HR Director.Key Achievements:Successfully managed the implementation and launched the HR data element of Oracle Finance System launch in the Asia Region.Working with external Application Tracking System (ATS) providers to scope regional requirements, project implementation timescales and negotiate contract terms.Design, consultation and implementation of standardised global recruitment processes.

A member of the Group HR Executive Committee and responsible for the talent management and development of 700 staff in the Sales and Marketing Function.Reporting to the Group Chief Commercial Officer and Group HR Director.Key Achievements:Successfully embedded talent management processes in four key regions, including Asia, Australasia, Europe and EEMEADesigned and agreed Global Grading framework for the Sales and Marketing function. Including standard job title and job descriptions.Introduced a standardised approach and policy guidance for talent identification and international mobility. Leading to the successful international transfer of 47 staff within the first six months.

Reporting to the Chief Executive Officer and Group HR Director for the parent company International SOS. Responsible for the support of 118 staff in 14 countries.Effective management of the global TSS employment and recruitment budgets, Line management and development of the Business Administrator. Management of global mobility, talent management and day to day operational support for all TSS staff .Management of the annual pay, bonus and appraisal process for all staff.Member of the company executive board and advisor on all aspects of Company policy and procedure.Key Achievements:Successfully project managed the restructure and regionalisation of Travel Security Services (TSS) Global Information Centre.Oversaw and managed a 20% increase in international headcount on time and within budget.Established a global role framework covering all TSS roles and disciplines, including standard job descriptions and salary benchmarking for key locations.Worked with the Indian HR team to conduct a full review and correction of Indian employment terms.Lead and implemented a global employee engagement survey for TSS and in partnership with our parent company, International SOS, in the Continental Europe Region.

Responsibilities included:Supporting 350 staff within the EU Sales, Marketing and Finance client groups.Primary HR contact for the Dubai, Hull and Manchester offices.Delivering key HR initiatives including annual pay and bonus review cycle, talent management and bi-annual appraisal process.Line management of the HR Administrator.

- Project managing the integration of ABN AMRO across all RBS divisions for the four countries that make up the Southern Europe Hub- Managing relationships with key HR and Business stakeholders to ensure that the integration activity is delivered on time and to plan- Responsible for implementation and management of strategic initiatives including the annual pay and bonus review, downsizing within the global banking and markets (GBM) division, establishing an employee proposition for each country within the Southern Europe hub and implementation of terms & conditions across this regionKey Achievements:- Received two bronze awards from the RBS Group HR Excel awards for Innovation and for Customer Delivery- Worked with the Italian HR team to successfully manage and complete a business wide redundancy programme- Developed and delivered the staff opinion survey for the Global Markets HR division for 2008

- Business facing HR consultant supporting 600 staff within the Portfolio Management and Global Treasury businesses within the Global Banking and Markets (GBM) division of RBS Group.- Coached managers on staffing issues, including disciplinary, grievance, appeals, international secondments and recruitment.- Leveraged the support provided by the Centres of Excellence and the Shared Services team.- Delivering and imbedding strategic HR initiatives including talent management, annual pay and bonus review cycle, learning and development programmes.Key Achievements:- Successfully advised and integrated ABN AMRO business units into GBM as part of Exco team consisting of business heads within the Financial Institutions and Portfolio Management business.- Designed, developed and launched a GBM-wide talent intranet site providing line managers with guidance and support on implementing and embedding talent management into their businesses.- Led key work streams within one of the "most admired" programmes, in particular HR induction.- Received recognition from RBS Group HR Excel awards for innovation, for significant contribution to streamlining the annual development nominations process.

One of two administrative staff responsible for directly supporting 200 staff in the London office and providing Remuneration Administration for the 600 UK population. My responsibilities included:Achievements included:Implemented a range of salary sacrifice benefits including purchasing of annual leave, salary sacrifice computer schemes.Designed and launched a voluntary benefits schemeDesigned, administered and introduced annual total reward statements for all UK staff.