Stuart Ayling Email and Phone Number

UMG is the world leader in music-based entertainment. Worked as a Business Analyst in the Digital Sales department in Hilversum. The role involved processing usage reports (from digital sales) on a monthly cycle, from companies around the world who need a licence to incorporate UMG’s digital products into their service(s). Worked with DSPs to ensure the accuracy of their reporting, in order to pay UMG artists correctly. Invoicing; financial analytics; working with developers on system… Show more UMG is the world leader in music-based entertainment. Worked as a Business Analyst in the Digital Sales department in Hilversum. The role involved processing usage reports (from digital sales) on a monthly cycle, from companies around the world who need a licence to incorporate UMG’s digital products into their service(s). Worked with DSPs to ensure the accuracy of their reporting, in order to pay UMG artists correctly. Invoicing; financial analytics; working with developers on system improvements; internal projects and liaising with auditors were also part of the monthly tasks. Account managed Apple, Soundcloud, Mixcloud, Napster and Idagio, amongst others. Worked closely with the commercial team, Legal and Business Affairs teams. Managed the on-boarding of new DSPs worldwide, making sure they understood the reporting requirements and helped them meet the standard required by UMG and our SAP Global Clearing House system.Often led the team meetings; trained new staff; oversaw various process trackers; helped facilitate system changes through JIRA and encouraged cloud working.Organised social functions for the team and also inter-department events. Show less

PPL is a UK-based music licensing company that licenses recorded music played in public, or broadcast on the radio or TV and then distributes the fees to its members.Worked in the Repertoire & Member Data team, managing 6 direct reports and various processes. The role primarily involved ensuring the team researched and completed performer line-ups on recordings to maximise pay-through to performer and rights holder members, in line with the PPL Data Policy.

Responsible for the successful operation and growth of the music database. Appointed to help with the recruitment, development and training of junior members of the music team. Dealt with enquiries from industry contacts and other departments within the company, aiming to resolve their issues quickly and competently. Trouble shooter for the customer service department, filtering enquiries effectively to the relevant person within the music team to ensure swift and satisfactory resolution.

Senior member of the shop floor staff at the Kings Road Chelsea branch of the successful music and video retailing chain.Dealt with customer enquiries and problems, float management and staff rotas.Increased profit, reduced stock theft and improved customer satisfaction by better merchandising of product, staff training, stock control and add-on sales.

Employed in dance music section of the busy Oxford street store.

Impulse Entertainment Limited concession in Selfridges department store.Managed team of 8 staff plus casual workers, with turnover of £2 million.Motivated and recruited team to increase profit margins, reduce stock holding and develop sales through excellent customer service.

Responsible for supervising team of over 10 staff and helped to devise strategies to achieve turnover of over £3 million.Assisted department music and video buyer with purchasing decisions by supplying feedback on shopping behaviour and trends relating to customer demands, habits and preferences.Obtained Harrods Fire Warden Certificate and completed many Harrods in-house training courses (merchandising, customer service, legal etc.).

Sold European and North American travel arrangements using in-house software both in-person and on the telephone. Consistently achieved sales targets, with high customer service standards to help establish the company as award-winning market leaders in tailor-made bespoke travel arrangements.