Zygimantas Stubrys Email & Phone Number

Vilnius, Lt

Vilnius, Vilniaus, Lithuania

As a seasoned Service Transition Manager, I provide strategic leadership, expert advice, and meticulous guidance across all facets of Service Transition within the IT landscape. Entrusted with ensuring seamless planning and execution of services into live IT environments, I guarantee timely delivery and sustained operational performance aligned with organizational objectives.Key responsibilities include:• Spearheading establishment of robust Service Transition processes, ensuring smooth transitions.• Orchestrating service delivery into live environments, minimizing disruptions, and optimizing efficiency.• Cultivating a culture of continuous service improvement, fostering adaptability to evolving business needs.• Defining and enforcing service delivery readiness criteria for new or modified IT services.• Driving sustainable quality, reducing post go-live stabilization periods, and enhancing reliability.• Collaborating closely with stakeholders to ensure operational excellence and vendor service management.• Ensuring strict compliance with Service Transition standards and audit requirements.• Guaranteeing effective service management, operation, and support throughout lifecycle.I'm proud to lead these efforts within a newly established Global Business Service (GBS) center, playing a pivotal role in shaping operational frameworks and driving transformative success. Additionally, I lead Service Transition projects and programs utilizing recognized best practices, overseeing risk management, governance, quality assurance, issue resolution, and reporting to meet operational requirements effectively.

Vilnius, Vilniaus, Lithuania

As the IT Service Manager, I am responsible for owning and managing the ESRI service portfolio within our organization. This entails not only overseeing the current services but also developing and overseeing future plans to ensure alignment with company objectives and evolving technology landscapes.As an integral part of the Service Management team, I actively contribute to the development of the role and optimization of our work processes. With a strong emphasis on task automation and process optimization, I continuously seek opportunities to enhance efficiency and effectiveness.One of my key responsibilities is managing the seamless introduction of ESRI-related services into Group IT, collaborating closely with application stakeholders to ensure smooth integration and alignment with broader IT strategies.On a day-to-day basis, I manage the operational aspects of ESRI services in close collaboration with application owners, ensuring their continued performance and alignment with business needs. This includes overseeing vendor relations, contracts, and budget management for the managed service, ensuring cost-effectiveness and value delivery.Additionally, I take proactive measures to monitor the health of our services and optimize our ways of working, leveraging data-driven insights and best practices to drive continuous improvement.Building trustful relationships with stakeholders across the business organization is a priority for me, as it enables effective collaboration and alignment of IT services with business objectives. By fostering open communication and understanding stakeholder needs, I ensure that our ESRI services effectively support the company's mission and goals.

Vilnius, Vilniaus, Lithuania

As an IT Solutions Specialist, I play a pivotal role in developing and prioritizing business requirements, serving as the go-to expert for my areas of responsibility. With effective and frequent communication with diverse stakeholders, I ensure alignment between business needs and technological solutions.Working closely with stakeholders and business partners, I provide tailored software functionality and usability enhancements within the company, staying abreast of industry trends and emerging technologies to deliver innovative solutions that drive business value.In addition to managing medium and high-risk changes related to owned software, I oversee the entire application lifecycle, from customization to decommissioning. This involves documenting processes, updating software, and establishing usage metering and pricing structures, all while maintaining open dialogue with vendors to ensure optimal performance and value.As a third-level support specialist for CAD products such as Bluebeam, Bentley, Autodesk, AspenTech, and Sofistik, I excel in analyzing root causes of major incidents and implementing effective fixes to minimize end-user impact. I collaborate closely with vendors to address specific bugs and drive continuous improvement in software functionality and reliability.Furthermore, I manage the packaging and deployment of CAD applications to end-users, ensuring seamless integration and user experience.

Vilniaus, Lithuania

• IT Services improvement and continuity assurance;• Second level support - solving incidents reported by end-users and not resolved by Service Desk of engineering(CAD) applications - Autodesk, Bentley, ProjectWise, Tekla, Trimble;• Cooperation with third level support teams to get trained in the specific applications and their setup, gradually taking over the responsibilities;• Training first level support team members, improving and monitoring of knowledge bases used'• Ensuring and managing that targets for incident handling are met;• Analysing the root cause of incidents and proposing/implementing activities or processes that can lower the number and/or reduce the impact of the end-users.• Packaging and deploying CAD applications to end-users;

Lithuania

• IT Services improvement and continuity assurance;• Application support, troubleshoot and prevention of further problems;• Creation of virtual machines: starters via VMware Sphere Client (web based/application versions), imaging via Symantec Altiris and patching through Ivanti/Shavlik software;Uplifting to different tiers – increasing random access memory, CPU cores that are being used, HDD space through Sphere Client or internal systems;• Monitoring of ongoing issues(slowness, fail to load, unexpected shutdowns) with virtual machines via Citrix Director (web based) and Citrix XenCenter applications;• Working with Microsoft Exchange in ECP(Exchange Control Panel): creation of mailboxes –personal and shared ones, distributions lists, granting of different permissions, automated mail forwarding setup;• First and last point of contact for corporate mobile device issues – MobileIron, VPN Tunnel and HipChat.• Deep knowledge in remote work issues – VPN through Cisco AnyConnect, RSA Secure ID tokens, NetIQ tokens.• Providing technical support over tickets via BMC Remedy, Skype for Business or direct visits from end users

Vilnius, Lithuania

• IT Services improvement and continuity assurance;• Application support, troubleshoot and prevention of further problems;• Comprehensive knowledge in Windows support model(Active Directory, Group Policies, PowerShell, Microsoft Exchange, VPN);• Experience in Citrix, Cisco, Symantec, McAfee systems and troubleshooting;• Participating in projects for new services and system solutions;• Part of small team selected for Windows 10 global launch in Barclays - end to end communication directly with remote desktop engineers and extensive troubleshooting through tickets sent by first line agents.• Providing technical support over phone or tickets to over 100,000 end users.