Role & Primary responsibility as a Lead Validator is to perform tasks related to Assessment & Authorization (A&A) within the Defense Health Agency, to ensure assigned DoD systems/Enclaves/Networks can obtain and maintain Authorization to Operate (ATO) and Authorization to Connect (ATC) certifications. Conduct risk and vulnerability assessments (RMF Steps 3 & 4) upon information systems to identify vulnerabilities, risks, and protection needs.Working as a part of a team developing… Show more Role & Primary responsibility as a Lead Validator is to perform tasks related to Assessment & Authorization (A&A) within the Defense Health Agency, to ensure assigned DoD systems/Enclaves/Networks can obtain and maintain Authorization to Operate (ATO) and Authorization to Connect (ATC) certifications. Conduct risk and vulnerability assessments (RMF Steps 3 & 4) upon information systems to identify vulnerabilities, risks, and protection needs.Working as a part of a team developing recommended courses of action needed to transition current policies and procedures to the Risk Management Framework (RMF) approved processes, within the Medical Community of Interest (MedCOI).Provide solutions to complex problems that require the regular use of expertise and creativity. Problems are broadly defined and solutions require the continuation of specialized theories and knowledge. Serve as Subject Matter Expert (SME) on one or more technologies. Maintain training requirements for Secret Clearance. Show less

Tier 3 Support Specialist [Secret Clearance] for 24x7 military health network (SPAWAR), consisting of ~3500 virtualized Windows Server hosts, in farms distributed worldwide, hosting multiple third-party applications via Citrix XenApp, XenDesktop, XenServer, NetScaler, VMware vSphere and View.FTE Position requires government security clearance, ongoing training & certifications, as well as both in-office and remote performance of duties.Utilizing Remedy help desk, provide… Show more Tier 3 Support Specialist [Secret Clearance] for 24x7 military health network (SPAWAR), consisting of ~3500 virtualized Windows Server hosts, in farms distributed worldwide, hosting multiple third-party applications via Citrix XenApp, XenDesktop, XenServer, NetScaler, VMware vSphere and View.FTE Position requires government security clearance, ongoing training & certifications, as well as both in-office and remote performance of duties.Utilizing Remedy help desk, provide final-resolution assistance to non-technical end-users, vendor support teams and associated staff, in support and maintenance of Accelera Solution, Inc.'s contractual service-level agreements. Show less

Senior Agent for ITIL Service-Now help desk, providing end-users with knowledge assistance for Windows 7, SCCM, Microsoft Office 2010, Lync, SAP, Citrix, remote-access, oil-gas industry & internal applications. Active Directory (Win2008R2/2012), BOMGAR, Exchange 2010 & ServiceNow administration.

Provide managed consulting services for nationally recognized Microsoft partner award-winner. Administer & support EMC vSPhere 5.1, Citrix XenApp 6.5, Win2008r2, SQL2008r2 virtual server environment, Juris, iManage, Sophos, Workshare, LexisNexis, Westlaw legal applications, Win7/Ofc2010 desktops for nationally recognized litigation firm.

Work with development team and in-house help desk to write technical support staff and end-user documentation for implementation of ITIL ServiceNow help desk migration. Provide expertise and input to development team, and standardize procedures for Help Desk agents. Cross-train colleagues on technical issues, while providing end-users with knowledge assistance for Windows XP, Windows 7, SCCM 2010, Microsoft Office 2010, Lync, SAP, Citrix, remote-access, oil-gas industry & internal… Show more Work with development team and in-house help desk to write technical support staff and end-user documentation for implementation of ITIL ServiceNow help desk migration. Provide expertise and input to development team, and standardize procedures for Help Desk agents. Cross-train colleagues on technical issues, while providing end-users with knowledge assistance for Windows XP, Windows 7, SCCM 2010, Microsoft Office 2010, Lync, SAP, Citrix, remote-access, oil-gas industry & internal applications. Active Directory (Win2008R2/2012), Exchange 2010 & ServiceNow administration. Show less

Contract appointment via Worldwide Tech Services (wwts.com) for InfoSys, helping triage overflowing Help Desk ticket logs for $40B food services company. Windows/Office/Desktop support, Remedy, in-house Applications, SAP, BigIP-Edge, BOMGAR/Remote Desktop, SCCM & various other support functions, Assisted & trained remote outsourced support staff with problematic cases. Built rapport with many remote office locations & staff, becoming "go to" direct support contact, reducing downtime and… Show more Contract appointment via Worldwide Tech Services (wwts.com) for InfoSys, helping triage overflowing Help Desk ticket logs for $40B food services company. Windows/Office/Desktop support, Remedy, in-house Applications, SAP, BigIP-Edge, BOMGAR/Remote Desktop, SCCM & various other support functions, Assisted & trained remote outsourced support staff with problematic cases. Built rapport with many remote office locations & staff, becoming "go to" direct support contact, reducing downtime and increasing repution of support services. Show less

Initially a short-term contract position via CDI Corporation, assisted IBM debranding project for BP refinery plant sale to Marathon Oil in Texas City, TX. Retained to provide desktop infrastructure support services for remaining BP Chemical plant. Windows/Active Directory/Altiris support, as well as customized, industry-specific applications. TWIC and BP VISA Safety certifications. IBM Regional Active Directory certification

Supported SMB IT services provider (Network Management, Windows Server 2003 / 2008 / R2, Exchange 2007 / 2010, Mac OS X, iOS, Android, Citrix/Terminal Server Remote access, AntiVirus (McAfee & Symantec), Video Surveillance recording systems, Backup systems & Malware/Systems recovery.Supervised 6 employees, hired employees, managed customer accounts, provided business & client technical support, and worked on long-term business planning & processes with owner.Sales Revenues & staff size… Show more Supported SMB IT services provider (Network Management, Windows Server 2003 / 2008 / R2, Exchange 2007 / 2010, Mac OS X, iOS, Android, Citrix/Terminal Server Remote access, AntiVirus (McAfee & Symantec), Video Surveillance recording systems, Backup systems & Malware/Systems recovery.Supervised 6 employees, hired employees, managed customer accounts, provided business & client technical support, and worked on long-term business planning & processes with owner.Sales Revenues & staff size doubled during tenure.Returned to Texas to handle estate issues (after mother's passing) & seek longer-term work. Show less

During the period between 2006 and 2011, provided full-time care for a terminally ill parent while working in short-term consulting and technical support roles.After returning to Houston in 2012, to handle estate issues; took summer off, to recharge & reflect. Restarted work search in August of 2012.

Providing PC, Mac and network support (W-2 & 1099; now in the Houston area). Specific offerings include: Help/Support Desk, server installations and upgrades, system documentation and network diagramming, project management & rollout, backup, virus and spyware/malware removal and prevention, IMAC.Maintains a strong commitment to collaboration and innovation; appreciated by clients for honest communicative efforts and exceptional problem-solving skills.FORMER CLIENTS (100,000+… Show more Providing PC, Mac and network support (W-2 & 1099; now in the Houston area). Specific offerings include: Help/Support Desk, server installations and upgrades, system documentation and network diagramming, project management & rollout, backup, virus and spyware/malware removal and prevention, IMAC.Maintains a strong commitment to collaboration and innovation; appreciated by clients for honest communicative efforts and exceptional problem-solving skills.FORMER CLIENTS (100,000+ employees & less): ACXIOM / Direct Media, SAVEUR/Garden Design magazines, Edison Learning, NYNEX, AIGA, Forbes magazine, Major League Baseball, The National Enquirer, and Prudential Real Estate Management.OS: Apple Mac OS 1.0 - OS X 10.8, iOS, Microsoft Windows XP, Vista, Windows 7, Windows 8, Active Directory, Windows Server 2000 / 2003 / 2008 / 2008 R2, Active Directory, Linux, UnixSERVERS: Microsoft Exchange 4.x / 5.x / 2003 / 2007 / 2010, Terminal Services, Citrix MetaFrame XP, SQL Server 2005, 2008, Notes/DominoAPPS: Microsoft Office [Word, Excel, Access, PowerPoint, Outlook, Lync] XP / 2000 / 2003 / 2007 / 2008 (Mac) / 2010 / 2011 (Mac), Lotus Notes, IBM Lotus Symphony, ArcServe, BackupExec, Symantec Ghost, AntiVirus/AntiMalware [McAfee, Symantec, TrendMicro, AVG, MalwareBytes], 20+ years of experience.MOBILE: iOS & iPhone/iPad Support, Android, Blackberry, Blackberry Desktop Manager, Blackberry Enterprise Server, Windows MobileBROWSERS: Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari, Opera, othersVIRTUALIZATION: VMWare, Citrix MetaFrame/XP/XenServer ICA, MS Terminal Server RDP, Oracle VirtualBox, Parallels.HARDWARE / VENDORS: Acer Desktops/Laptops, Apple MacBook/iMac/PowerMac/MacMini, Dell Desktops/Laptops, HP , IBM/Lenovo, Printers, NetGear, Cisco, BYOD, COPEENTERPRISE: BMC PATROL, BMC Performance Manager, Microsoft SMS, Microsoft System Center, Microsoft System Configuration Manager, SpiceWorks.-NetBIOS, TCP/IP, VPN, WiFi, WPS Show less

Recruited to provide level 1, 2 & 3 Technical Support for cellular & data users at VZW’s Houston call center. Blackberry, Android, iOS, OS X, Windows supported.Recognized for commitment to mentoring and supporting co-workers by sharing expertise.Consistently delivered excellent ratings for customer satisfaction and achieved all required metrics for performance and call handling. Left because mother’s Alzheimers required full-time care.

Managed PATROL and BMC Performance Manager development and marketing staff of 8 with product specifications [Windows Server 2003/08, Exchange 2000/03 /07, Apache 1.3/2.0, Citrix, Terminal Server], implementation feedback, and customer requirement priorities, within Agile development process.Reviewed, updated, created technical product marketing & training materials for internal/external audiences. Worked with customers, development/support, addressing critical issues. Produced webinars… Show more Managed PATROL and BMC Performance Manager development and marketing staff of 8 with product specifications [Windows Server 2003/08, Exchange 2000/03 /07, Apache 1.3/2.0, Citrix, Terminal Server], implementation feedback, and customer requirement priorities, within Agile development process.Reviewed, updated, created technical product marketing & training materials for internal/external audiences. Worked with customers, development/support, addressing critical issues. Produced webinars, marketing research, white papers, competitive analysis library, partner product promotion & support documents, on-site customer briefings and "proof of concepts,” and technical advisory bulletins.Departmental SharePoint administrator (300 users). Show less

Technical Services Consultant, Far West Region [June 2002 – Oct. 2004] Seattle, WAPre-Sales Software Consultant, Far West Region [Oct. 2000 – May 2002] San Francisco, CA Customer management for BMC PATROL distributed systems management suite. Developed, presented, installed "Proof of Concept" software installations for customers and prospects; supported account managers with technical assistance; managed post-sales & pre-sales technical support.Astutely managed accounts and… Show more Technical Services Consultant, Far West Region [June 2002 – Oct. 2004] Seattle, WAPre-Sales Software Consultant, Far West Region [Oct. 2000 – May 2002] San Francisco, CA Customer management for BMC PATROL distributed systems management suite. Developed, presented, installed "Proof of Concept" software installations for customers and prospects; supported account managers with technical assistance; managed post-sales & pre-sales technical support.Astutely managed accounts and provided guidance for clients, smoothly bridging the technical “gap” between end users and product managers. Maintained 100 percent retention of customers within the service region during tenure (competing against Microsoft MOM/System Center).Built and supported 50-user Northwest PATROL User Group. This resource enabled members to easily exchange information and knowledge, which ultimately enhanced product line utilization and drove additional BMC sales.REGIONAL SOFTWARE CONSULTANT OF THE QUARTER (Q2 '02, Q3 '04)Top Performer – REGIONAL SOFTWARE CONSULTANT OF THE YEAR - 2004. Show less

Managed Network, Telecommunications, and Help Desk staff of 6 for Dot.com-era startup.Architected, supervised, and administered information systems comprised of Windows Server 2000, Exchange 2000, SQL Server 7.0 & 2000, Solaris 9, Oracle 9i, RedHat Linux, Cisco,. Built long-term roadmaps with development staff & consultants. Formulated departmental budgets; standardized hardware & software process selections and desktop images (Norton Ghost). Committee member & project lead for Disaster… Show more Managed Network, Telecommunications, and Help Desk staff of 6 for Dot.com-era startup.Architected, supervised, and administered information systems comprised of Windows Server 2000, Exchange 2000, SQL Server 7.0 & 2000, Solaris 9, Oracle 9i, RedHat Linux, Cisco,. Built long-term roadmaps with development staff & consultants. Formulated departmental budgets; standardized hardware & software process selections and desktop images (Norton Ghost). Committee member & project lead for Disaster Recovery vendor selection & implementation (SunGard). Technical Lead for ISP & Hosting selection committee. Show less

Recruited to serve as project manager for direct-mail advertiser [400+ employees], overseeing implementation and systems support for major direct-mail list broker & provider. Projects included website development & data warehouse integration [Apache/Perl CGI], Windows NT 4 Domain & Exchange 4.0/5.0/5.5 design/administration; Y2K remediation; Remote office consolidation & Cisco administration; support library maintenance, and final-tier support.

Subcontractor work on Lotus Notes implementation for NYNEX (Verizon predecessor) Corporate Mac users.

MIS Manager for publisher, ADWEEK's "1995 Communications Startup of the Year." Mixed Mac OS & Windows 95, Windows NT workstation environment: Windows NT 3.5 & AppleShare servers, PSI Internet & Livingston Routers, AT&T Telecom infrastructure with Audigy voicemail.

IT/WAN Manager for $40M pre-IPO startup with offices in New York, District of Columbia and Knoxville, Tennessee. Supported cross-Platform [Mac OS, Windows for Workgroups, Novell 3.x, WinNT 3.1] integration with e-mail [CE QuickMail™ & SoftArc FirstClass™], Shiva LanRover dial-in, Internet [WWW/FTP, email/calendar, news], backup systems [local and remote], WAN Administration.

Subcontractor at predecessor to Verizon.Managed multiple, diverse projects (coordinating inside staff with outside vendors) at both public and private-sector divisions and corporate headquarters. Implemented TCP networking, Mac (AppleShare), Windows NT, OS/2 & Novell networks. Worked with Wang VS, DEC PathWorks, Lotus cc:mail & Notes. Created standard Ghost builds (mostly Mac). Provided final-tier support to Corporate Help Desk.

Apple-recognized "Top-20" regional salesperson, Fall 1990

Assisted NH Public Defender Office, as a student intern, with research, deposition & court cases.

Managed programmers & testers for software conversions; created technical specification standards.

Managed outsourced cross-platform software conversions. Implemented software testing standards.