Spearheading day-to-day operational delivery of first-class managed IT services and support that empower Small and Medium-sized businesses across a diverse range of industry sectors. With 19 years of experience within the IT channel, my focus is on driving technological innovation and operational excellence to support our clients' unique needs.Lead the creation and implementation of all-encompassing Managed IT solutions, which improve clients' productivity and efficiency across a diverse range of industries.Enhance managed IT support services through the implementation of strategic initiatives that see increased response times, resolution rates, and overall customer satisfaction.Oversee IT consulting initiatives to offer customised solutions to address each customer's unique requirements and difficulties, resulting in increased revenue and enduring client relationships.Advocating deployment of broadband, cloud and hosted telephony services, allowing clients to take advantage of the newest technology, adjust to distant work settings with ease and promote cooperation and efficient processes.

Headed organisational leadership and strategic guidance to drive marketing and communications initiatives, ensuring alignment with company objectives and market trends.Oversaw developing and expanding brand and web presence across diverse languages and locations, resulting in increased brand visibility and market penetration.Took charge of budgetary planning and analysis, meticulously evaluating marketing spend to optimise ROI and enhance cost-effectiveness.Supervised initiatives to cultivate a market-leading identity, driving brand recognition and market positioning through innovative campaigns and strategic messaging.Drove the implementation of comprehensive marketing strategies, leveraging cross-functional collaboration to maximise impact and effectiveness

Supervised a small team of marketing executives, providing guidance and support to ensure optimal performance and development.Developed and executed marketing campaigns targeting both existing and new clients across B2B and B2C sectors, resulting in increased sales and revenue.Strategically planned and managed the development of sales tools and channel marketing activities, effectively utilising resources within tight budgets to maximise ROI.Oversaw eCommerce design and project management, successfully managing day-to-day operations via multiple CMS systems to enhance user experience and drive sales.Managed brand reputation among internal and external stakeholders using traditional and innovative communication techniques, fostering trust and credibility.Maintained relationships with external agencies to ensure cohesive brand representation across all marketing activities, resulting in unified brand messaging and increased brand visibility.Leveraged expertise in SEO and PPC across multiple platforms to drive increased site traffic and improve sales conversion rates, contributing to overall business growth and success.

Implemented strategic telephone-based prospecting techniques to identify and pursue new sales opportunities, resulting in consistent revenue growth and exceeding sales targets.Meticulously managed client accounts, ensuring exceptional service delivery and fostering long-term relationships based on loyalty, honesty, and trust.Consistently ranked among the top-performing sales professionals within the company, achieving high levels of success and exceeding performance targets year after year.Played a key role in driving business growth and contributing to the company's overall success through dedication to achieving sales objectives and providing exceptional customer service.Utilised strong communication and negotiation skills to effectively address customer needs and overcome objections, leading to successful sales outcomes and sustained revenue growth.