Stu Ross is a Managing Director at BGIS.
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Managing DirectorBgisToronto, On, Ca -
Managing DirectorBgis May 2023 - PresentGreater Toronto Area, Canada -
Member Board Of Directors - Chapter PresidentIfma Greater Toronto & South Central Ontario Chapter Jul 2021 - PresentToronto, Ontario, Canada -
Global Director - Integrated Facilities Management - Rbc AccountJll May 2018 - May 2023Toronto, Canada AreaResponsible for the delivery of facility management services across a portfolio of 18 million sq. ft inclusive of retail and premium office real estate. Leading an operations team of 130 people comprised of Facilities Managers, Technicians and Technical Services Specialists (including Critical Environments, Energy, Sustainability and Health & Safety). Develop strategic vision centered on team engagement, exceptional customer service, innovation, technology and effective cost management. -
Regional DirectorJll Nov 2015 - May 2018Toronto, Canada Area -
Director Of RoomsThe Fairmont Royal York Sep 2013 - Oct 2015Toronto, Canada AreaResponsible for a 1365 guest room hotel operation spanning across 12 departments including, Front Office, Guest Services, Housekeeping, Concierge, Valet Parking, Laundry, Fairmont Gold, Health Club and Telecommunications. Support and guidance of a team of 40 leaders and over 400 staff to deliver on the expectations of our Guest Service Experience. Executive Committee Member responsible for planning and executing action plans to drive results hotel-wide in Gross Operating Profit, Guest Service (as measured by JDPower and Associates), Colleague Engagement, Fairmont Quality Standards (as measured by Leading Quality Assurance), and RevPar Index -
Director Of HousekeepingThe Fairmont Royal York Jan 2012 - Sep 2013Toronto, Canada AreaDivision Head responsible for mentoring a team of 25 leaders to drive results in operating profits and luxury guest service. Responsible for ensuring a 1365 room hotel, with 7 food and beverage outlets, 70,000 sq ft of banquet space, 36,000 sq ft of kitchens and total operation spanning 1.3 million sq ft; is well maintained and over exceeds cleanness standards. -
Rooms ManagerThe Fairmont Royal York Jun 2010 - Jan 2012Toronto, Canada AreaDepartment Head for the Guest Service Department that includes Bellman, Doorman and Valet. Responsible for all Front Office operations when on shift including Front Desk, Aircrew Desk, Tour Desk, Fairmont President Club Desk and Royal Service. Manager-on-Duty responsible for all guest follow up and resolution. Planned and implemented a complete revamp of all training guides in Front Office followed by a re-training of over 100 staff to ensure that standards and policies were understood and followed. Successful in leading teams in a high paced and strongly unionized environment. -
Director Of Front OfficeFairmont Turnberry Isle Rsrt May 2008 - Jun 2010
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Assiatnt Front Office ManagerThe Fairmont Banff Springs Nov 2006 - Apr 2008
Stu Ross Education Details
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Hospitality Administration/Management
Frequently Asked Questions about Stu Ross
What company does Stu Ross work for?
Stu Ross works for Bgis
What is Stu Ross's role at the current company?
Stu Ross's current role is Managing Director.
What schools did Stu Ross attend?
Stu Ross attended Vancouver Island University.
Who are Stu Ross's colleagues?
Stu Ross's colleagues are Balreet Dhaliwal, Shawlee Skye Canadien, Matthias Ng, Cpa, Taylor Lowe, Roland Csaszar, Rakhi Aggarwal, Leslie Blunt.
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