Responsible for the delivery of facility management services across a portfolio of 18 million sq. ft inclusive of retail and premium office real estate. Leading an operations team of 130 people comprised of Facilities Managers, Technicians and Technical Services Specialists (including Critical Environments, Energy, Sustainability and Health & Safety). Develop strategic vision centered on team engagement, exceptional customer service, innovation, technology and effective cost management.

Responsible for a 1365 guest room hotel operation spanning across 12 departments including, Front Office, Guest Services, Housekeeping, Concierge, Valet Parking, Laundry, Fairmont Gold, Health Club and Telecommunications. Support and guidance of a team of 40 leaders and over 400 staff to deliver on the expectations of our Guest Service Experience. Executive Committee Member responsible for planning and executing action plans to drive results hotel-wide in Gross Operating Profit, Guest Service (as measured by JDPower and Associates), Colleague Engagement, Fairmont Quality Standards (as measured by Leading Quality Assurance), and RevPar Index

Division Head responsible for mentoring a team of 25 leaders to drive results in operating profits and luxury guest service. Responsible for ensuring a 1365 room hotel, with 7 food and beverage outlets, 70,000 sq ft of banquet space, 36,000 sq ft of kitchens and total operation spanning 1.3 million sq ft; is well maintained and over exceeds cleanness standards.

Department Head for the Guest Service Department that includes Bellman, Doorman and Valet. Responsible for all Front Office operations when on shift including Front Desk, Aircrew Desk, Tour Desk, Fairmont President Club Desk and Royal Service. Manager-on-Duty responsible for all guest follow up and resolution. Planned and implemented a complete revamp of all training guides in Front Office followed by a re-training of over 100 staff to ensure that standards and policies were understood and followed. Successful in leading teams in a high paced and strongly unionized environment.