Vice President Of Customer Success
Current
Apr 2024 - Present
AeroLeads people directory · profile
Stuart Katz Email & Phone Number
Vice President of Customer Success, E-Commerce
at
elephant
1 work email found
@sticky.io
1 phone found area 866
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President of Customer Success, E-Commerce
Location
New York, United States
Who is Stuart Katz? Overview
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Quick answer
Stuart Katz is listed as Vice President of Customer Success, E-Commerce at elephant, based in New York, United States. AeroLeads shows a work email signal at sticky.io, phone signal with area code 866, and a matched LinkedIn profile for Stuart Katz.
Stuart Katz previously worked as Vice President of Customer Success at Elephant and Vice President of Customer Success at Sticky.Io. Stuart Katz holds Bs, Marketing And Logistics from The Ohio State University.
Company email context
Email format at elephant
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{first_initial}{last}@sticky.io
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Profile bio
About Stuart Katz
As the VP of Customer Success at sticky.io, a leading subscription management and recurring billing platform, I lead a team of 6+ professionals who are dedicated to ensuring the success and satisfaction of our 1000+ clients across various industries and markets. I have over 15 years of experience in the SaaS domain, with a proven track record of building high-performing teams, streamlining processes, and engaging across the C-suite to drive growth.My mission is to create a customer-centric culture that fosters loyalty, retention, and advocacy. I have developed and implemented a comprehensive customer satisfaction initiative, a customer health scoring system, and a value-added services program that have resulted in a 10% YoY increase of same customer spend, a 25% improvement in NPS, and a 95% retention rate. I also collaborate closely with the Sales, Product, and Engineering teams to provide feedback, insights, and solutions that enhance our product offering and customer experience.
Listed skills include Account Management, Marketing, Ppc, Sales, and 28 others.
Current workplace
Stuart Katz's current company
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12 roles
Stuart Katz work experience
A career timeline built from the work history available for this profile.
Vice President Of Customer Success
• Member of leadership team, reporting to CRO, overseeing Customer Success Managers, Implementation Specialists, and Customer Support team.• Developed and implemented a comprehensive customer satisfaction initiative (e.g., NPS surveys, post-support ticket closure satisfaction surveys) and communicate and act on regular feedback analysis with Sales, Product, and Engineering colleagues.• Established a Customer Health scoring system using CSAT surveys and other customer engagement data. • Work closely with the Marketing team to identify growth opportunities, including for adoption of value-added services, resulting in 10% YoY increase of same customer spend.• Increase Customer Support efficiency by introducing more tailored customer-facing workflows (to minimize tickets), as well as new alternative mobile-chat channels (for improved responsiveness). • Set monthly and quarterly business objectives for eight-member team. Skilled hiring manager, mentor, performance manager.
Mar 2023 - Apr 2024
Vp Of Customer Success
• Member of executive leadership team for ecommerce fraud solution startup, reporting to CEO. Recruited to build the Customer Success organization from scratch including hiring and onboarding four Success Managers and Support Specialists. • Created end-to-end Customer Experience team, assuming responsibility for Technical Support and Solutions Engineering, and combined them with Success and Support to optimize client onboarding, Sales-to-CS handoff, and hyper-care procedures.• Implemented client tiering to ensure appropriate levels of support to each account. Introduced and executed strategic success plans for CSMs to optimize performance of top 60 accounts.• Implemented MBOs to drive quarterly focus and help the company achieve its overall goals including increasing reviews, creating more case studies, and driving adoption of new solutions.• Prepared and presented Customer Experience updates at quarterly board meetings including the strategy to improve client and revenue retention and cross-product adoption, CS technical strategy, and key pain points.
Jun 2022 - Mar 2023
Director Of Customer Success
Apr 2021 - Jun 2022
Strategic Client Director
• Recruited, hired and managed a team of Customer Success Managers to own relationships from implementation through renewal. Built reporting for ongoing customer health monitoring and churn risk identification.• Personally managed $3M+ in Enterprise account ACV (top book owner) including 3 of the 5 largest relationships for the company. Prepared and ran EBRs to align on program performance and strategic initiatives.• Identified and nurtured relationships with clients’ C-level execs to increase utilization of subscription enablement platform, seeing 20% growth in 2018 and 25% growth in 2019.
Mar 2019 - Apr 2021
Client Success Relationship Manager
Feb 2016 - Feb 2019
Senior Manager, Client Services
• Led 30-member organization providing support to small- and mid-sized digital advertising clients. Responsible for all aspects of people management in conjunction with HR partners (including recruiting, retention, performance, compensation).• Set overall strategy including designing and optimizing key performance indicator reports to measure team performance.• Relationship Manager for three major partnerships with ACV of $10M+. Prepared and led EBRs with CMOs and Marketing Managers to deliver strategic recommendations.
Sep 2014 - Feb 2016
Manager, Client Services
• Hired, mentored and managed a team of 10 Marketing Consultants that provided customer support for local online marketing to small and medium size businesses • Led team towards meeting company retention goals hitting over 100% to goal every month • Serviced white labeled small business digital advertising platform for large Canadian telecommunications company• Collaborated cross-functionally with Sales, Business Analytics, Engineering, Product, and Business Development teams to establish goals, improve customer experience, and escalate sales process and product issues• Resolved client escalations
Apr 2012 - Sep 2014
Senior Marketing Consultant
• Managed a book of business of 200+ large business client accounts• Served as liaison between clients and technical teams to improve performance and client satisfaction• Handled first level client escalations using expert product knowledge and established client management best practices• Beta tested new products and provided feedback to development team to improve features• Led weekly Search Marketing Consultant Meeting & Objection Handling Meeting for entire Partner Channel across two offices• President's Club award winner (2nd time)
Apr 2011 - Apr 2012
Marketing Consultant
• Managed a book of business of 200+ small and medium business client accounts• Facilitated campaign launches by confirming business information, design requirements, and unique selling points• Built client websites and campaigns based on company best practices and customer requirements• Handled day to day client communication, including both proactive communication and daily inbound client inquiries • Grew book of business to over $200,000 of monthly recurring revenue by providing upstanding client service and maximizing client’s return on ad spend through extensive campaign optimization• President's Club Award winner
Jan 2010 - Apr 2011
Program Manager
Educate-Online
• Managed over 30 school district contracts for the No Child Left Behind Act enabling more than 2,000 students to receive online tutoring services
Jan 2008 - Dec 2009
Production Supervisor For Nvhomes
• Supervised multiple home sites valued at more than six million dollars per quarter• Provided customer service through homeowner involvement program
Jun 2006 - Nov 2007
2 education records
Stuart Katz education
Bs, Marketing And Logistics
The Ohio State University
Bs, Marketing & Logistics
The Ohio State University Fisher College Of Business
FAQ
Frequently asked questions about Stuart Katz
Quick answers generated from the profile data available on this page.
What company does Stuart Katz work for?
Stuart Katz works for elephant.
What is Stuart Katz's role at elephant?
Stuart Katz is listed as Vice President of Customer Success, E-Commerce at elephant.
What is Stuart Katz's email address?
AeroLeads has found 1 work email signal at @sticky.io for Stuart Katz at elephant.
What is Stuart Katz's phone number?
AeroLeads has found 1 phone signal(s) with area code 866 for Stuart Katz at elephant.
Where is Stuart Katz based?
Stuart Katz is based in New York, United States while working with elephant.
What companies has Stuart Katz worked for?
Stuart Katz has worked for Elephant, Sticky.Io, Nofraud, Ordergroove, and Yodle.
How can I contact Stuart Katz?
You can use AeroLeads to view verified contact signals for Stuart Katz at elephant, including work email, phone, and LinkedIn data when available.
What schools did Stuart Katz attend?
Stuart Katz holds Bs, Marketing And Logistics from The Ohio State University.
What skills is Stuart Katz known for?
Stuart Katz is listed with skills including Account Management, Marketing, Ppc, Sales, Management, Seo, Lead Generation, and Salesforce.Com.
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