Steve Uko Email & Phone Number

Overland Park, KS, US

St. Joseph, Missouri Area

• As a constant learner, quickly attains expert status when immersed in new environment
• Identified training gap, then developed, implemented and recorded train-the-trainer program in under 2 weeks with present employer.
• Achieved an unheard of 100% customer retention record in current position (with 70% organizational average), consistently rated in the top 5% in evaluations.
• Courses Taught: Taught: Introduction to Security Concepts, Network Security Fundamentals, Integrated Business Applications (Introduction to MS Office), Relational Database Management(Microsoft Access), Marketing.

St. Joseph, Missouri Area

• Liaison between adjunct faculty and administration, train new and existing instructors on the classroom tools, schedule faculty into classes, and managing student complaints, and prepare action plans for instructors.
• Improved administration turnaround for adjunct faculty needs by 40%
• Reduced teaching faculty help desk call ins by 50% through development of step by step and troubleshooting documentation
• Achieved 30% reduction in attrition for adjunct faculty through timely and targeted feedback

St. Joseph, Missouri Area

• Training New Instructors
• Supporting the Dean of Academics in doing instructor assessments
• Working to retain students
• Managing Faculty Issues

Kansas City, Missouri Area

Olathe, KS

A faith based career transition and support group, that promotes outreach within the parish community to secure assistance to club participants for career search activities including career coaching, networking support, mock interviews and speaking at club meetings

Overland Park, KS

• Worked successfully at bridging initiatives between customer care and marketing, creating relationships with IT and Finance to operationalize short and long term strategies.
• Worked with IT, Telecom and Quality Control areas to establish new operations in 19 calendar days.
• Performed the near-impossible task of moving an outsourced call center function in-house in under 3 weeks.
• Stewarded programs for exponentially growing business area, tripling headcount within 100 days and implementing new programs every 3 weeks.
• Developed and delivered training to 80 member remote department.
• Developed metrics and targets for 5 full scale marketing initiatives in 4 months.

Overland Park, KS

• Developed application and process with the IT group and business owners to create an Escalation Queue application within Remedy.
• Developed tracking mechanism to identify and resolve issues
• Analyzed and reported on a weekly basis and developed monthly operations decks that highlighted trends and resolution actions.
• Developed monthly PowerPoint presentation for executives.

Overland Park, KS

• Rolled out/supported cross-selling program driving $450M in incremental revenue.
• Recommended improvements to billing adjustment policy, resulting in $25M monthly reduction in expenditures.
• Experience in systems testing, root cause analysis and billing/accounting testing.

Overland Park, KS

• Developed daily systematic reporting to support sales commissioned agents
• Performed Data Scrub on incoming data from multiple systems
• Implemented an automated script that reduced the process from three hours to 10 minutes.

• Assisted users in software issues resolution.
• Logged and resolved service tickets.
• Supported billing and phone programming applications.

Kansas City, Missouri Area

• Helped customers with troubleshooting hardware and software problems.
• Served implementation role for expansion including training and floor support at 3rd party vendors

Bs- Business, Marketing Management

Education record

Education record