Stu Lamden Email & Phone Number

Denver, Colorado, Us

Create and manage workflows in M-Files allowing external users (Property Managers/Operators) to submit Capital Expenditure Requests to Healthpeak Properties, Inc. for completion.Create and manage permissions and views in M-Files to assure that users are only able to access exactly what they need to access determined first by whether they’re a 3rd party user or a Healthpeak Employee, then by their role/department need.Create and manage permissions and views in Box to assure that users are only able to access exactly what they need to access determined first by whether they’re a 3rd party user or a Healthpeak Employee, then by their role/department need. No less than twice a month, create training content for all applications and processes that are used by Healthpeak in written word and/or using Camtasia to create a video tutorial that I narrate.Create and Manage the content added to the Healthpeak Properties, Inc. Jive Intranet Training Page.

Denver, Colorado, Us

Irvine, Ca, Us

El Segundo, Ca, Us

Liaison between the IT Department and the Operation Teams (Warehouse Management) on behalf of their customers. Capturing the requirements in a Scope of Work complying with a customer’s WMS needs pertaining to the Inbound and Outbound Processes for Shipping, Receiving, Inventory and Returns (RMA) Management.

Santa Ana, Ca, Us

Established partnership with business units and clients, learning the process flow in order to identify areas where improvements can be made providing a strategic solution to a problem. Designed prototypes after interviewing the client to simulate a solution to their business needs, which became a template for what Development used to code. Compiled in further detail Business Requirements that specified the objective of a system modification and how that modification would integrate with existing functionality of the current system. Promoted to Product Manager for a proprietary financial reporting system, which required backlog management, Business Requirements elicitation, gap analysis, managing release content, UAT testing, scheduling releases and training.

Santa Ana, Ca, Us

Certified in the Management Action Program (MAP) Management System supporting 200+ accounts using First American Title proprietary software for Escrow, Title and Trust Accounting, supervising eight Business Operation Analysts’ on cross platform training, troubleshooting, organizing classes, establishing policies, writing performance evaluations, defining support responsibilities and detailing Standard Operating Procedure (SOP) implementation and maintenance. Administered a knowledge base encompassing support for First American Title applications, Operating Systems, IT Network and Database Administration. Advised individual goals for Help Desk Analysts to empower employees and increase their value to the organization. Managed support calls for First American Title software, SQL Server, Citrix, Remote Desktop (RDP), Windows, DOS and Pervasive database issues.

As a Business Operations Analyst, handled support calls for Fidelity National Information Solution’s three proprietary applications, Windows, DOS, Novell 3.x – 5.x server administration and printer configuration issues. Created a knowledge base that encompassed all supported software and hardware.