Nikola Stupljanin Email & Phone Number

Remote

Belgrade, Serbia

P2P technical and onboarding integration support for business owners.-- Responsible for providing advanced technical support to eCommerce business owners and internal staff on a variety of issues related to payments, subscriptions, integration, onboarding and other technical P2P business issues.-- Responisble for resolving escalated customer issues and complaints, and to escalate further any feature requests and/or system bug issues that cannot be resolved immediately to the backend via Jira.-- Quality assurance checks on the work of Tier1 support staff to ensure that customer issues are being handled effectively and efficiently.-- In addition, also responsible for providing training and mentoring to Tier1 support staff to help them improve their skills and knowledge of the CCBill platform.

Remote

Responsible for controlling and administering employees at the Support Desk organization, while also answering to incoming customer calls, emails and chat requests regarding billing issues, account or product problems, service questions and general client concerns, while maintaining a high level of professionalism and working to establish a positive rapport with every caller, chat session or email message. Resolving product or service problems while clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem in a timely manner, and, if possible, expediting correction or adjustment and always following up to ensure resolution. The main strive is to impact the company’s bottom line by problem solving and turning frustrated clients into repeat and long-term satisfied customers. Working with the management team to stay updated on product knowledge and be informed of any changes in company policies.

Novi Sad, Vojvodina, Serbia

Responding promptly and professionally to customer inquiries viq live chat. - Identifying and assessing customer needs to provide appropriate solutions or recommendations. - Resolving customer complaints and issues in a timely and effective manner, while ensuring customer satisfaction. - Maintaining accurate and detailed records of customer interactions and transactions.Maintaining a high level of product and service knowledge to effectively assist customers. Contributing to the development and improvement of customer service policies and procedures. Providing feedback and suggestions to improve products, services, and customer experiences. Meeting or exceeding established performance metrics, such as customer satisfaction ratings and response times. - Maintaining a positive and professional attitude in all customer interactions.

Milan, Lombardy, Italy - Remote

Sales/Support agent responisble for promoting and arranging deals and purchases with potential customers via the LiveChat communication.Plus, coordinating the purchase with the post-processing team

Valjevo, Centralna Srbija, Serbia

Correspondent Engineer and planner of various mechanical parts and constructions found in Building Construction industry and business. Such as, carriers and CNC cutting plans for metal composite panels, interior/exterior stainless steal fences, alongside many other mechanical carrying parts and assemblies for different purposes. Also working on planning and drafting of other elements for mass production, such as, many types of plastic honeycomb panels for tool transportation, apartment interior modeling or creating models of operative mechanical constructions.

Valjevo

Responsible for photographing and recording all kinds of festivities, studio photos, image processing, creation of photo books

Valjevo

Technician responsible for maintenance and reparation of telecommunication systems, electric installations, lights, certain sterilizers, computers and various of other electrical devices which are used in Hospitals and Health institutions.

Bachelor’S Degree, Business Informatics

Bachelor'S Degree, Modeling, Virtual Environments And Simulation

Vocational Mechanical Engineer

Highschool Diploma, Electrical And Electronics Engineering

Electronics technician