Juliano Castro Email & Phone Number

London, England, United Kingdom

• Managed a global portfolio of strategic clients and partners across EMEA, LAC, and APAC, driving $45M in annual recurring revenue growth.• Developed and executed account plans to enhance partner satisfaction, achieve revenue targets, and foster long-term relationships.• Acted as a Trusted Advisor to C-level executives and technical teams, ensuring FICO solutions met and exceeded business needs.• Identified and executed upselling and cross-selling opportunities, leading complex negotiations for additional services, contract renewals, and change requests.• Conducted business and account status reviews to align partner goals and ensure the delivery of exceptional service.• Proactively resolved customer satisfaction issues, coordinating actions across internal and external teams to prevent crises.• Led cross-functional virtual teams, delivering value-added solutions on time and within budget.• Created and presented strategic reports highlighting FICO’s value in risk management, compliance, and operational intelligence.

• Delivered Gartner’s trusted research, analysis, and advisory services to C-level executives and their teams, enabling data-driven decisions and achieving success in key initiatives.• Managed sales of advisory services to multi-industry whitespace accounts, driving new business growth across diverse territories.• Developed and executed comprehensive commercial strategies tailored to the segment, ensuring alignment with client objectives and organizational goals.• Secured contracts with several new clients in the Government Services sector, expanding Gartner’s footprint in a competitive market.• Consistently achieved quota and overall performance objectives, contributing to company revenue growth.• Built detailed financial business cases to demonstrate the value and ROI of Gartner services, effectively converting prospects into long-term customers.

Palo Alto, California

• Managed all public sector initiatives in Brazil and Latin America, covering diverse verticals including energy, government agencies, healthcare institutions, municipalities, states, and federal entities across executive, legislative, and judicial branches.• Collaborated with implementation and reseller partners to develop and execute business strategies and models tailored to the unique needs of public sector clients.• Adopted a solution-oriented approach, leveraging TIBCO technologies to address industry-specific challenges and drive client success.• Delivered innovative solutions that supported digital transformation and operational efficiency across public sector organizations.• Strengthened partner relationships and expanded market reach by aligning strategies with both partner capabilities and customer

• Exceeded sales targets consistently, achieving 240% of quota in 2016, 140% in 2017, and 186% in 2018, ranking as the top performer in Latin America.• Drove $15M+ pipeline growth in the Brazilian market, leading to a 500% year-over-year sales increase (2015-2016).• Managed end-to-end sales processes, including prospecting, upselling, cross-selling, and closing deals with Tier 1 and Tier 2 clients, contributing to a 30% increase in partner adoption rates.• Built strong relationships with C-level executives, ensuring SAS solutions met strategic business needs and delivered measurable results. Achieved 80% client retention across key accounts.• Delivered over 100 training sessions as a Certified Senior SAS Instructor, training 3,000+ professionals in BI, ETL, SAS programming, and platform use across Brazil and internationally.• Designed and launched innovative training programs and application projects, strengthening partner capabilities and client satisfaction.• Acted as a keynote speaker at industry conferences, enhancing SAS’s brand presence in analytics and data intelligence.• Collaborated with field sales teams to capitalize on opportunities across government, financial services, and telecommunications, expanding SAS’s footprint in critical verticals.• Resolved client escalations effectively, maintaining 100% project delivery success and fostering long-term client loyalty.

Professor of graduate disciplines and conceptual practices in DW and BI, using emerging technologies in room mini-projects throughout the year.

Teaching in Distance Education in records and live class for student around the country. Using lectures, chat, and forun for discussion about how the world use the correct intelligence of business to make the right decisions in a company and how are the methodologies, like BSC, Sixsigma, ERP, DW and DM.

Instructor for all Cognos solutions within the concept of CPM (Corporate Performance Management). Training more than 200 customers and 3,000 students. Specializes in Cognos Planning, Metrics Manager, Reportnet, Powerplay, Decision Stream, Impromptu and Visualizer. Cognos Consultant implementing the solution in various companies such as Cargill, Unilever, DaimlerChrysler Bank, Valley, among others.

Responsible for presenting the technical qualities of the Cognos solutions, installing, preparing the environment by implementing a mini project and presenting all the available resources among the concept of corporate management. Assisting sellers in selling Cognos solutions. Expert in BI and eventually providing technical training to customers in Brazil.

Working in MIS and IT area. Development, design and maintenance of Cognos Datawarehouse platform for call-center. Automation and generation of reports in Access and Cognos Improptu using SQL language in the Sybase database and DBII. Using the Power Play Transformer for creation, generation and management cubes. Using Business Objects and Cognos as a decision tool.

Deployment, training and support of Citibank products and platforms. Tests of hacker intrusions. Support for remote connection. Responsible for technology in banking systems in central customer service Corporate CitiService Brazil. Coordination of a central help desk. Participation in development in several banking failures by pointing and presenting solutions. Deploying BI on the "call center" corporate.

- COMPAQ FROM BRAZILProvide remote support for Compaq users, detection, and general troubleshooting of microcomputers and peripherals. Support for Microsoft OEM products. Development of improvements in the Compaq call center (call center help desk) establishments such as control and metrics of care, quality customer service and creating some dynamic team.- MICROSOFT CORPORATIONProvide remote support call center for all your Microsoft products both software and hardware.