Information Technology Assistant
CurrentFunctioned as the liaison for NCTC Gulfport to provide IT support for all Electronic Classrooms (ECRs) and Training Network (TRANET) systems at multiple learning sites. • Asset management and annual inventory of IT equipment to include all hardware/software moves, additions, and changes.•Provided account management, network access, shared drive permissions management, and mobility support to include device purchase requests, and upgrades if needed.• Perform restoration to missing data files, installing software updates, and analyze causes of abnormal termination of application software; run diagnostics, configure, and install upgrades to workstations.• Provide technical support on the operation and administration functions associated with LAN configuration. Troubleshoot, maintain, and test LAN hardware using testing gear and diagnostic tools, and collaborate with Help Desk for ticket submission for upper tier equipment services for remedial assistance.•Provide assistance in the transition of work stations and associated equipment in accordance with established standards and procedures. Troubleshoot and perform repairs on computers, monitors, peripheral devices, multifunction devices, scanners, and install and upgrade hardware/software as required.• Submitted purchasing request to support command level operations, and to identify and repair/replace parts for hardware/software, peripherals, and other IT related requirements.
