Co-owner and operator of a revenue positive rental property portfolio

Clients include Amazon, Yardzen, Olive & June, Course HeroAmazon - HR Specialist for Disability and Leave ServicesYardzen - Client Success Specialist, Project Coordinator and QA for client onboarding and final product designOlive & June - Customer Experience Specialist for email and social channels, Moderator and Masterclass teacher for customer-facing education classes, founding member of Winback Team tasked with reducing customer churn through proactive outreachCourse Hero - RecruiterHighly experienced admin-level user of Zendesk Support, Zendesk Sell, Kustomer, Shopify, Yotpo

Managed team of approximately 200 remote stylists and four-six Styling Team Leaders Assessed quality and efficiency performance of stylists and Styling Team LeadersHired and onboarded new stylists and leadersDeveloped and implemented trainings, process guides and performance expectationsScaled the region’s team from 40 to 1000 remote employeesLaunched a fully virtual training program for new hires during COVID-19Identified and developed stylists and leaders for future roles through proactive talent assessmentConducted regular touch base meetings to inspire, coach and lead team members to meet and exceed key `performance metricsManaged all team operational functions including payroll and coverage.Worked on large cross-functional project teams that impacted the broader Styling organizationRetained a strong client service focus and styling skills by styling 10-15 hours per week alongside my team

Directly managed a team of 65 remote employees, ensuring the team was staffed to meet business objectivesIncreased purchase behavior by 25% from 2015-2019 for self and teamLead stylist team through an efficiency rate increase before end of company instituted grace periodDrove team KPI to achieve roughly $450k in annual salesManaged 1000+ hours of payroll per weekRecruited, interviewed and hired 20-80 employees per monthAssessed future talent through consistent performance focused touchbase meetingsWorked on large cross-functional project teams that impacted the broader Styling organizationActively manage team performance to meet client and efficiency metricsDevelop and execute personalized individual performance management plansRetained a strong customer service focus and the skills of being an expert stylist by continuing to style clients.

Experienced clothing, footwear and non-apparel stylist for women’s, men’s and kid’s clients.

Managing optician at boutique locations