• Performed outbound calls for marketing and fraud prevention in order to reach new customers to Welcome & ensure exceptional onboarding to new mobile service provider.• Assisted customers with any inquiries they may have with their services in regards to billing expectations, rate plan details, devices, technical support, etc.• Ensured each call & customer is handled appropriately & to the best of the company’s ability – Promoting first call resolution & only escalating if… Show more • Performed outbound calls for marketing and fraud prevention in order to reach new customers to Welcome & ensure exceptional onboarding to new mobile service provider.• Assisted customers with any inquiries they may have with their services in regards to billing expectations, rate plan details, devices, technical support, etc.• Ensured each call & customer is handled appropriately & to the best of the company’s ability – Promoting first call resolution & only escalating if necessary.• Trained in other departments such as Loyalty, Escalations, Customer Care, Social Media, & Retail Support - Cross skilled to be able to assist call center & queues as required where / if needed.• Adhered to Customer Care & Freedom Mobile policies, procedures, and standards; other duties as required or requested by management. Show less

• Prepared & served alcoholic & non-alcoholic beverages; Recorded drink orders accurately & immediately into register.• Accepted & processed Cash & Debit transactions; performed end of shift cash out and tip out, ensuring all sales and moneys are accounted for.• Maintained cleanliness in all areas of bar; Washed & sterilized glassware, table tops, shelves, etc. – Reported any equipment issues to management.• Assisted in restocking / replenishment of bar inventory & supplied;… Show more • Prepared & served alcoholic & non-alcoholic beverages; Recorded drink orders accurately & immediately into register.• Accepted & processed Cash & Debit transactions; performed end of shift cash out and tip out, ensuring all sales and moneys are accounted for.• Maintained cleanliness in all areas of bar; Washed & sterilized glassware, table tops, shelves, etc. – Reported any equipment issues to management.• Assisted in restocking / replenishment of bar inventory & supplied; Prepared garnishes for drinks as needed.• Worked in fast paced, high pressure environment with team & events independently – Used knowledge of Smart Serve certification & basic math skills. Show less

• Effectively sold & promoted Tommy Hilfiger merchandise through strong knowledge of products, promotions, and events during the holiday season.• Maintained and organized children’s clothing zone of store; acknowledged & prioritized assisting customers over assigned tasks to ensure repeat customer base & best service available.

• Provided & delivered quality customer service to inbound AT&T customers with inquiries about their services; Assisted with Home Phone, TV, & Internet Service all on one invoice.• Performed any applicable sales / upselling on packages & provided all / any relevant information in customers’ best interest on savings and benefits when bundling services on one invoice.

• Captured & shot a variety of photographs in studio; Subjects ranging from young children & individuals to large groups and families.• Created personal and custom specialty products using customers’ photos; Performed sales as required to ensure family memories and milestones are cherished forever.• Overseen all studio functions – Ensured accurate and consistent cash management; Maintained a clean and safe studio environment.