Stuart Troy Email & Phone Number

Sydney, New South Wales, Australia

Sydney, New South Wales, Australia

• Generation-e is Australia's unified communications company. It delivers end-to-end solutions including consulting, architecture, deployment and managed services. Key Responsibilities
• Served as focal person for quality and timely service delivery to contracted clients, ensuring customer satisfaction and contract retention.
• Ensured that all clients and other key stakeholders received accurate and timely reports on Service Level Agreement (SLA) performance.
• Managed disputes and escalations through collaborating with resolution parties and developing efficient communication for post-incident reviews.
• Guaranteed that all 200+ client contracts and SLAs were honoured, met, and complied with outstandingly.
• Developed and improved the technical delivery model and strategy, implemented and managed delivery with associated teams.

Sydney, Australia

• Key Responsibilities
• Sustained business growth and profitability by achieving monthly and annual $2M sales targets.
• Managed portfolio and account planning with diverse clients including Australian Bureau of Statistics, 7-Eleven, Charter Hall Holdings, etc.
• Maintained and managed a $4M pipeline of sales opportunities and revenue streams.
• Conducted sales initiatives for the entire Microsoft solution stack, including Unified Communications, AV Meeting Rooms, Identity & Security, etc.
• Developed and maintained strong relationships with customers through periodic service and product monitoring and evaluation.

Sydney, Australia

• Winc is a workplace support company operating in Australia supplying office essentials, furniture, safety equipment, and IT solutions.Key Responsibilities
• Developed and maintained sales forecasts to assess market conditions in order to increase productivity, performance, and sales growth.
• Served as the point person for tracking submitted pertinent documents relating to proposed solutions to customers.
• Established and sustained client networks and work collaboratively with others to identify client requirements and prospective customers.
• Performed regular reviews with key accounts to identify needs and assist client groups in identifying incremental business opportunities.
• Acted as a technical subject matter expert on solution architecture for the team to ensure sustainable and continued solution operation.

Sydney, Australia

• Enghouse Interactive is an expert in customer communications and a proud partner to key unified communications suppliers, including Microsoft, NEC, Cisco, etc.Key Responsibilities
• Developed and executed channel strategies for identifying, hiring, and onboarding capable partners.
• Designed and implemented shared strategic Partner Account Plants to increase demand generation and sales growth.
• Managed and oversaw sales estimates and the end-to-end sales cycle in Microsoft Dynamics. Delivered prospect sales presentations, responded to RFQs, and produced complex tenders and sales quotations.
• Provided demonstrations of software capability in relation to customer requirements.
• Facilitated technical training for internal and external employees to improve understanding of solution architecture and other alternatives.

46 Market Street, Sydney

Provides technical expertise at a professional level to the Sales Channel.

• Adapt Training Solutions is a leading corporate training company specialising in enhancing productivity and time effectiveness through smarter use of technology.
• Managed delivery of courses and documentation of course curriculum.
• Prepared all training material including animated slide shows, course outlines, course study notes and handouts.
• Liaised with clients to identify and evaluate training needs and customise course to suit their requirements.