Steven Ho Email & Phone Number

Greater New York City Area

Greater New York City Area

• Perform network administration functions, managing user accounts / permissions, resetting passwords and administering group policies within Active Directory. Administration of clients Office 365 accounts with Active Directory synchronization.• Provide remote maintenance and troubleshooting of Windows Servers comprising of 500+ Dell and HP servers at client sites. Employ experience and training to troubleshoot software and hardware problems utilizing remote support tools such as Bomgar, N-able, and TeamViewer.• Administer and support Office 365 and MS Exchange policies. Troubleshoot issues with Outlook and OWA.• Diagnose, troubleshoot and resolve network connectivity issues. Excel in asking probing questions and researching, analyzing and rectifying problems.• Maintain and configure SonicWALL and Watchguard firewalls at multiple client sites.• Resolve issues related to Windows, application, storage, and hardware configuration problems. Provide efficient technical support, responding to phone calls, emails, and travelling to client sites to troubleshoot and resolve technical issues.• Backup administration using Storagecraft ShadowProtect - monitor day to day backup jobs and provide resolution for any issues that arise.

Greater New York City Area

• Raised efficiencies and reduced product set-up time by performing network administration functions, managing user accounts/permissions, resetting passwords and administering group policies within Active Directory. • Swiftly resolved complex problems by providing detailed descriptions of issues in trouble ticket system and collaborating with Tier I and Tier II support teams in US, Europe, India and Philippines.• Ran performance testing of Thomson Reuters applications before release to assure a quality product on Citrix.• Decreased helpdesk call volume and provided Sales Team with marketing tool by developing installation/best practices documentation for ILX, BETALink, and Thomson ONE, in virtual/hosted environments, that provided clients with step-by-step guide for product installation.• Provided Tier II support for client/internal reported incidents with ILX Workstation, BETALink and Baseline on Windows desktop systems and hosted Terminal Services environment. • Gave global clients simple method of accessing products from any desktop with web browser and internet connections by installing/maintaining Windows 2000 Terminal Servers on production network for remote access of ILX Workstation and BETALink.• Decreased domestic and international training time 50% by streamlining product training operations through supplying of remote terminal server access for all trainers.• Increased efficiency of new 1st-level support personnel by leading training classes on how products work in Terminal Server/Citrix environments.• Assisted with Sales and Product Teams’ technical issues at trade shows by handling all aspects of desktop hardware/software at trade shows. • Enabled clients to handle job functions quickly/accurately, while minimizing any productivity losses during transition, by training and assisting clients in new system rollouts for Everen, Hilliard Lyons and Merrill Lynch offices throughout the US.

Greater New York City Area

Greater New York City Area