+ Manage projects for tier-one websites for Toyota and Lexus, from initiation to planning, design, development, and maintenance.+ Proactively monitor work progress to ensure timely task completion and removal of obstacles.+ Support quality assurance efforts on a weekly basis through diligent testing and logging defects.+ Maintain positive relationships and anticipate client needs throughout implementation and maintenance.+ Effectively communicate and collaborate with in-house agency teams to manage continuous project delivery, ensuring seamless resource and knowledge sharing and resolutions of conflicts.

+ Conducted weekly mock interviews and assessed candidates' performance.+ Provided helpful feedback and resources to strengthen students' interview performance.+ Lead biweekly workshops to maximize students' resume-building abilities and provided 1:1 feedback.+ Coordinated program logistics, managed program schedule, updated program materials, and identified best practices to ensure efficiency and maximize program success.

+ Provided remote and in-person support to counterparts regarding procedures to maximize team success.+ Resolved internal IT user errors and escalated issues to the appropriate department to increase efficiency.+ Processed daily callback requests to surpass client expectations and ensure protocol compliance.

+ Evaluated 35+ calls per week and delivered targeted feedback to maximize division performance.+ Maintained expertise in procedural guidelines, ensuring strict adherence to optimize client satisfaction.

+ Provided general information and referral services for the Government of Canada's programs and services via 100+ daily 1-800-O-CANADA phone interactions.+ Delivered first-class caller experiences while consistently exceeding qualitative and quantitative targets.+ Maintained mastery of internal databases, supplied vital information, and accurately recorded transactions.

+ Received and coordinated 45+ weekly custom apparel orders via in-store, email, and phone interactions.+ Increased 5-star Google reviews by 130% and established longstanding relationships with clientele.+ Ensured customer satisfaction through ongoing communication and in-house collaboration.+ Proficient in direct-to-garment, vinyl, and sublimation printing.

+ Completed all graphic design initiatives for Concordia University’s undergraduate film magazine.+ Elevated brand identity and recognition through creative poster, logo, and magazine design.

+ Assisted in pre and post production of boutique commercial videography.+ Created concept pitches, drafted video editing, and worked as an on-set production assistant.