Steven Rao Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

Maintained the Help Centre, created self-service help content for a new product, and managed in product notifications.

Melbourne, Victoria, Australia

Responsibilities: Worked closely with a cross-functional team to launch innovative banking and payment products for the US market, including card payment services, QR code payments and premium instant transfer services. Designed UI content tailored for Android, iOS and web experiences. Delivered a range of onboarding content, including multi-factor.

Richmond, Victoria, Australia

Responsibilities: Mentoring and upskilling product designers to improve UI text writing capabilities. Maintaining a writing style guide and providing training on tone of voice, and good UI writing principles. Working on high impact and high visibility projects where successful onboarding is critical.

Glen Waverley, Victoria, Australia

Responsibilities: Provided microcopy and performed UX design reviews for MYOB’s online accounting products. Delivered onboarding messaging, including walkthroughs and banners for the first time experience.Achievements: Identified the most popular support issues, addressed them via in-product design changes and help page content. In one case we reduced the.

Burwood East, Victoria, Australia

Responsibilities: Prepared release notes, user guides and online help pages for Australian and New Zealand clients. Worked with the Product Development team to help design UI and workflows for new cloud features introduced in MYOB software. Wrote blog posts and “what’s new” guides for each new release.Achievements: Helped thousands of MYOB clients and.

Burwood East, Victoria, Australia

Responsibilities: Created emails, faxes and direct mail pieces that encouraged the uptake of software upgrades and new services. Wrote feature-benefit copy for the website in a simple and succinct style. Produced technical documents for support plan subscribers. Reviewed technical content of newsletters sent to professional partners.Achievements: Helped.

Blackburn, Victoria, Australia

Responsibilities: Created online help systems, user guides and release notes for the SME, Retail and Accountant segments. Developed simple multimedia movies in QuickTime and Flash formats for the online help system and website.Achievements: Researched and developed a Flash-based browser for use on MYOB CDs, which was then implemented successfully in other.

Blackburn, Victoria, Australia

Responsibilities: Handled phone and fax technical enquiries. Developed and maintained MYOB FAQs for use by the Support team and customers. Created and maintained a Technical Support Intranet knowledge base. Wrote “Tips & Techniques” content for the Discover magazine and MYOB Support Bulletin that were sent regularly to MYOB Cover subscribers.Achievements.