Steven Walden Email and Phone Number
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Steven Walden personal email
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I am an executive with a strong education and years of valuable experience working in finance, call center operations, business intelligence, and workforce management. I currently manage a team of 109 analysts that use high powered algorithms to analyze big data to provide sales insights to our clients.I have a gift for turning data into insights, and insights into actions. Throughout my career I've applied this same skill to fields ranging from financial analysis, to operations analysis, to thermodynamic systems analysis. This alone, however, is not what makes me unique. My real value lies in my ability to simplify the complex, and help others enhance their skills thus leveraging the value of a larger team. One person can only do so much, but a well-trained team armed with the right skills and tools is a strategic advantage.
Qualfon
View- Website:
- qualfon.com
- Employees:
- 9987
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QualfonLittleton, Co, Us
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Vice President Of FinanceQualfon Jan 2019 - Present
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Vice President Of Operations And Business IntelligenceServicesource Jan 2016 - Nov 2018I manage a team of over 100 data scientists, engineers, developers, and business intelligence analysts tasked with improving operational performance. We use high powered data analytics to provide useful insights to our sales and operations teams. Together we built an advanced analytics infrastructure targeted at tapping big data for useful insights. We used a variety of regression techniques to developed statistical algorithms for predicting and preventing customer churn and improving operational effectiveness. We introduced Tableau data visualization tools to simplify management and support better decision making.
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Regional Director Call Center Operations Central And Latin AmericaDish Network Mar 2013 - Jan 2016Englewood, Co, UsI was accountable for performance in 5 call centers with over 2000 bilingual customer service representatives in the Mexico, the Dominican Republic, El Salvador, and Costa Rica. I negotiated vendor contracts, pricing, and incentives worth over $60M per year. I developed measurable performance metrics to drive performance improvement and accountability. -
Director Of Finance & Workforce ManagementDish Network 2009 - Mar 2013Englewood, Co, UsManaged 51 employees with responsibility over Finance, Capital Planning ROI analysis, Payroll, Forecasting, Analysis, Workforce Management, and Resource Planning for 10,000 agent Customer Service Center operations. Developed complex multiple regression algorithm for forecasting call volume and matching workforce schedules with customer demand. Drove $47m in annual savings from 2009 to 2012 with scheduling efficiencies. Integrated forecasting, hiring, scheduling and budgeting models to optimize operations.
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ConsultantCloud 10 Jan 2009 - Mar 2009UsDirected 3 month program to hire train and staff 3,000 “at home” customer service agents for government mandated Analog to Digital TV conversion program. -
Director Of Finance & Workforce ManagementTtec Oct 2006 - Jan 2009Greenwood Village, Colorado, UsBuilt TeleTech's Capital Asset Request & ROI toolbox. Overhauled TeleTech’s global pricing methodology and workforce management processes. Developed workforce management tools for properly pricing numerous deals and proposals. Negotiated final pricing and contract terms on several major deals. -
Director Of Corporate TreasuryTtec Jan 2001 - Oct 2006Greenwood Village, Colorado, UsDeveloped foreign currency hedging strategy and implemented policy to hedge significant worldwide currency exposures. Negotiated $85M syndicated line of credit and managed relationships with 5 participating banks. Provided quarterly debt covenant certification. Executed $25M treasury stock repurchase program. Developed and implemented cash management policy for managing and investing cash.
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Director Of International Finance & Ilec RelationsCovad Communications 1999 - 2001Managed all financial aspects of Covad’s efforts to divest its international operations and investments. Developed cash flow NPV models to establish reasonable divestiture strategies, along with alternative liquidation analysis. Negotiated inter-connect agreements with local phone companies (ILECs) to provide DSL by leasing ILEC network elements. Developed metrics to monitor ILEC performance, and compliance with agreements.
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Director Of Contract OperationsU S West Oct 1998 - Oct 1999London, GbResponsible for numerous initiatives involving network contracts for outside plant construction and engineering in 14 states. Spearheaded 1997 & 1998 general construction and maintenance renegotiations responsible for over $90M in estimated annual savings. -
Financial AdvisorU S West Jun 1994 - Oct 1998London, GbSupported the Technology division with financial planning and analysis. Established $250M expense budget. Performed NPV analysis on business cases that competed for limited capital resources. Developed new tools for analysis, and automated new and existing processes. Responsible for consolidation and reporting for $2.5B capital budget. Developed the Long Range Financial Plan.
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Finance MangerHoneywell Jun 1993 - Jun 1994Charlotte, North Carolina, UsFinance Manager (1993-1994) in MBA Management Development Program designed to provide a diverse developmental experience for high potential employees with rotational assignments in Financial Planning & Analysis, Marketing & Business Development, and Acquisition/Divestiture & Corporate Development. -
Sr. Project Engineer & Systems AnalystHoneywell Jun 1988 - Jun 1993Charlotte, North Carolina, UsSr. Project Engineer responsible for Boeing 737, 757, 767 environmental control systems and cabin pressure systems. System Analyst (1988-1991) responsible for thermodynamic analysis, and computer modeling. Used FORTRAN to design life support systems for aircraft & spacecraft.
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Assistant Research ScientistNasa Ames Research Center May 1986 - May 1988Moffett Field, California, UsUsed computational fluid dynamics to model turbulent flows. -
Teaching AssistantStanford University Oct 1985 - May 1988Stanford, Ca, UsMechanical Engineering
Steven Walden Skills
Steven Walden Education Details
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Stanford UniversityMechanical Engineering -
Stanford UniversityMechanical Engineering
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Ucla Anderson School Of ManagementFinance
Frequently Asked Questions about Steven Walden
What company does Steven Walden work for?
Steven Walden works for Qualfon
What is Steven Walden's role at the current company?
Steven Walden's current role is Vice President of Finance at Qualfon.
What is Steven Walden's email address?
Steven Walden's email address is st****@****mni.org
What is Steven Walden's direct phone number?
Steven Walden's direct phone number is +140886*****
What schools did Steven Walden attend?
Steven Walden attended Stanford University, Stanford University, Ucla Anderson School Of Management.
What skills is Steven Walden known for?
Steven Walden has skills like Process Improvement, Vendor Management, Cross Functional Team Leadership, Operations Management, Coaching, Outsourcing, Management, Finance, Leadership, Business Process Improvement, Call Centers, Strategy.
Who are Steven Walden's colleagues?
Steven Walden's colleagues are Thresia Kim Garcia, Menie Rose Romero, Erik Loyola Cruz, Kevin Lynch, Jurielle Acain, Janelle Squires, Fritzie Arcillas.
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