• Responsible for evolving and optimizing the WhatsApp infrastructure team’s ability to release features quickly and securely while maintaining expected level of quality and reliability for billions of users.• Drive revitalizing changes to the planning, development and release processes and tooling along with instilling cultural changes as necessary.• Work across WhatsApp engineering teams to gather requirements, define scope and roadmap, and deliver a GraphQL data access layer platform for client/server communication.• Establish a cadence of rapid feature improvement releases to drive monthly product improvements while incorporating best practices into the overall product strategy.

• Established program for tracking and scaling out customer engagements for A/B testing of payment card authorization rates through various playbooks, reports, and analysis. Applied learnings from these engagements to build new capabilities and/or enhance existing ones.• Defined tracking metrics for alerting on customer payment card authorization rates to provide early indicators of potential problem areas across 20+ dimensional slices. Scaled tracking and alerting from 100 customers to millions. Presented to executive management on hot issues and progress.• Partnered with external financial entities to establish a secure data sharing program to improve payment card authorization rates. Defined various solution options to accommodate various partner needs.• Delivered semester plan with scope and resource asks to address a topline company priority. Aligned plan across all dependent teams and disciplines.

• Defined, measured, reported and enforced key metrics around reliability, performance, capacity and costs of the multi-year OneDrive technology stack convergence effort impacting billions of users.• Worked with globally distributed teams to ensure the proper deployment of infrastructure capacity and features to support a new product rollout for consumers on SharePoint.• Defined the strategy for forecasting and measuring capacity and costs for various businesses across multiple products all utilizing the same infrastructure for billions of customers and exabytes of data.• Provided career mentoring for PMs. Worked with Human Resources and Recruiting to recruit and retain top talent within the organization.

• Led a team of Program Managers in the management of the Purchase orchestration services for all Microsoft products supporting millions of customers and representing billions of dollars of revenue.• Aligned business stakeholders, engineering, and management on the strategy, value proposition, and roadmap for delivering modern commerce functionality to M/D365 enabling new business models.• Defined, developed, and reported out to executive audience monthly metrics assessing program and capability impacts to revenue, customers, transactions, and service reliability.• Worked with business stakeholders and engineering partners from teams across Microsoft to scope requirements, outline design of solutions, and manage the delivery of the commerce services platform.• Provided career mentoring for PMs as well as administer performance reviews and evaluations. Worked with Human Resources and Recruiting to recruit and retain top talent within the organization.• Drove and landed the pricing and discounting solution on time for the global launch of the JEDI initiative.• Completed Azure Marketplace migration of hundreds of thousands of customers representing millions of dollars of revenue per month on schedule and without service interruption.

• Led a team of Program Managers in the definition, design and planning of the Xbox analytics data processing system as well as the analytics service offering for internal and external partners.• Defined and presented product vision, strategy and roadmap to senior leadership for Xbox analytics data services evolving it from an internal offering to a third party, externally facing product.• Provided career mentoring for PMs as well as administer performance reviews and evaluations. Worked with Human Resources and Recruiting to recruit and retain top talent within the organization.• Responsible for the strategy, design and adoption of a business intelligence telemetry platform for entire Xbox organization including near real time and aggregated processing of large scale (1PB/month) data.• Established a consistent customer adoption and engagement model to ensure clearly defined scope, reduce churn, set expectations, and provide clear communication.• Presented service overviews and provided product education sessions to global partners including establishing best practices for generating and utilizing game telemetry.• Worked across organizations to drive improvements to cross-engineering team efforts to align priority, resources and schedules. Provided regular communication updates to executive level management.

• Principal program manager for developing the strategy and infrastructure for the Token Supply Chain for the next generation of the Xbox entertainment platform. Requires coordinating deliverables across several organizations and multiple project schedules.• Define multi-year roadmap for next generation digital supply chain work. Present roadmap to executive level management to acquire the necessary funding for a multi-million dollar effort spanning multiple fiscal years.• Hire and oversee vendor and full time employee team. Coordinate with other functional managers on appropriate headcount allocation and distribution.• Coordinate across multiple development teams to align the creation, ordering and distribution of digital game assets from internal and external game publishers through the manufacturing and supply chain process.• Design and implement the onboarding and support programs for global third party manufacturing partners. Includes technical integration with an Azure based, RESTful API solution (supplying sample code, defining APIs, etc.), process integration (escalation steps, policy enforcement, etc.), and onsite partner education and support.• Drove the scenario development, functional specifications and overall project plan across multiple internal and external organizations for implementing the payment of rebates and royalties for Xbox 360.• Develop custom SQL queries and reports to support the fiscal tracking of newly launched entertainment programs.• Responsible for developing the plan and processes for retiring legacy royalty payout systems while ensuring SOX compliance and adhering to auditability requirements.• Work across disciplines to refine and implement improvements to the existing Agile/Kanban development process. Establish a predictable 2-week development sprint cycle with consistent customer demonstrations and production deployments.• Provide mentorship and coaching for junior program managers on career and skill development.

• Assist in the creation of the overall vision and product strategy for Services for Intelligent Systems as part of the larger Internet of Things (IoT) initiative.• Delivered portfolio analysis for Data and Business Intelligence technologies across Microsoft. Provided recommendations on how to best leverage these technologies for service development.• As part of the Scenario Focused Engineering process, analyze customer data to produce project scenarios, storyboards and user stories for monitoring, data and business intelligence services.• Manage cross team relationships inside and outside of Windows Embedded. Primary point of contact for technical integration with the SQL Server StreamInsight team.• Responsible for educating, socializing and presenting Windows Embedded data and business intelligence services strategy to various audiences including external customers, partners and MVPs.• Represented Windows Embedded team at customer conferences like the National Retail Federation (NRF). Responsible for educating engineering team on retail customer data and BI needs.• Work across disciplines to implement an agile (SCRUM) development methodology and educate team members.

• Integrated the requirements across 7+ federated service teams for managing communication about service impacting events to define the Office 365 Service Health Dashboard.• Coordinated the planning, design, development and release of the Office 365 Service Health Dashboard across 3 development groups.• Designed, prototyped and managed the development and the release of the BPOS 12 Service Health Dashboard to provide customers with critical and relevant service health information. • Presented Service Health Dashboard project vision, status and demonstration to executive management including the Vice-President and President levels.• Designed and developed an internal dashboard for tracking customer health, business intelligence metrics and success criteria for the Live@edu program using ASP .Net and SQL Server 2008.• Managed the Live Site responsibilities for Live@edu customers encompassing over 70M users across ~10K enterprise institutions.• Worked across product teams to define and deliver service usage reporting for Live@edu customers. The reports had the highest CPE increase across all features provided to tenant administrators.

• Primary technical Program Manager for the Amalga Life Sciences (ALS) platform. ALS is a composable, active, and open collection of tools, services, processes, and knowledge representations specifically designed for life science researchers.• Responsible for gathering requirements, creating functional specifications, defining release schedules and managing the ALS product release.• Provided technical leadership and direction to the other Life Sciences Program Managers. Helped to refine semantic processing engine utilizing SPARQL.• Worked closely with the development team to review technical decisions and implementations. Provided feedback and suggestions on infrastructure design.• Provided the design and primary development of an asynchronous messaging system using Microsoft SQL Server 2008 Service Broker, LINQ and C# CLR stored procedures.• Coordinated across organizational disciplines to refine an agile (SCRUM) development methodology.• Managed the partnership and relationship with other products within the Health Solutions Group as well as across other Microsoft teams.

• Managed a team of 4 Program Managers in the development and support of the Content Services Platform (CSP). This component based platform utilized Microsoft Office SharePoint Services (MOSS) 2007 to allow users to define components, author and manage content, publish web pages/sites and render the result.• Worked with vendor team (WebTrends) to ensure the correct implementation and capture of critical business intelligence (BI) data. Also ensured that the correct reporting resulted from this data collection and drove requirements/implementation details to meet customer needs.• Responsible for the design and implementation of the platform’s component library architecture. Built many of the components necessary for the Microsoft.com Home Page using XSD, XSLT, InfoPath, JavaScript and CSS. Provided updates and structure to the platform’s SDK.• Worked closely with customers to gather requirements, define releases and schedules, and coordinate specifications for a framework to support one of the world’s largest websites (www.microsoft.com).• Defined vision for space as well as overall strategy and future roadmap. Ensured that the direction of the projects aligned with the organization’s goals and objectives.• Coordinated across organizational disciplines to implement an agile (SCRUM) development methodology allowing for a rapid release cycle (3-4 months).• Organized resources and budget across disciplines to ensure successful completion of projects. This included the management of vendor resources, both on and off shore, with contracts >$500K.• Ensured proper training, adoption and support resources are available to customers. Provided feedback processes and mechanisms for improving customer experience with the tooling.• Provided career mentoring for PMs as well as administered semi-annual performance reviews and evaluations.• Worked with Human Resources and Recruiting to recruit and retain top talent within the organization.

• Managed cross discipline teams in the development and support of the Personalized Electronic Newsletter System (PENS). This application is the primary newsletter and promotional emailing system at Microsoft. • Worked closely with customers to gather requirements, define releases and schedules, and create specifications for features that must meet demanding scale (1M+ emails delivered a day), performance (99.9% uptime) and globalization needs.• Primary responsibilities included defining functionality for the Web and Windows services and APIs as well as the SQL database. Considered the technical SME of the system on the PM team.• Defined the functionality for and participated in the design implementation of a trigger based Web Service API allowing customers to send emails on demand based on events occurring within external applications/services.• For all projects, produced the necessary documentation such as product plans, functional specifications and prototypes as needed. Managed the creation of project schedules and led project team meetings.• Provided Tier 3 Support to customers as needed. This included creating ad hoc SQL queries and analyzing the code base to determine the exact cause of the issue.• Responsible for working with other teams and disciplines to define the long term strategy and direction for the system. This included presenting the roadmap and overall plans to senior management.

• Managed cross discipline teams in the development and support of the Microsoft.com Download Center (DLC), the Microsoft.com Product Information Center (PIC), the Microsoft.com Home page (as needed) and the Microsoft.com Ad Serving service.• Worked closely with customers to gather requirements, define releases and schedules, and create specifications for features that must meet demanding scale (30+M UU per month), performance (99.9% uptime) and globalization (73 languages) needs.• Worked with groups external to Microsoft.com in successfully delivering the necessary functionality in the DLC to support the company wide Windows Genuine Advantage (WGA) initiative. All deliverables for this initiative are required to meet strict deadlines and have all been delivered on time.• Participated in cross group virtual teams in determining how to develop personalized features on Microsoft.com and incorporate these findings into the DLC. Examples of this work include Download notifications and Download recommendations. • Managed vendor relationships in the development of software for Microsoft.com. This includes defining standards and practices for engagement with vendors as well as providing guidelines and requirements for the work produced by the vendor.• Helped to define software development process improvement with the implementation of Iterative Development (ID). Trained other Program Managers on how to effectively manage projects using the ID model.• Assisted with the creation and implementation of a Demand Management process for tracking resources and creating project roadmaps. Provided visibility to upper management about the status of projects and the utilization of resources.• Assumed managerial responsibilities for a team of 4 Program Managers when my manager is on vacation/leave. Responsibilities included mentoring other PMs, running staff meetings, holding weekly 1:1’s, dealing with personnel issues and reporting to the PUM on the status of the team.

• Managed the enhancement and support of the Microsoft.com Network Project (MNP) which provides the framework on which a majority of the Microsoft.com web sites are built.• Implemented set quarterly releases of the framework to stabilize development efforts and to minimize cost and resource constraints to our customers.• Created and supported the Content Analysis and Ratings Service (CARS) which is the first Microsoft.com network wide solution that provides a customer feedback mechanism using both implicit and explicit methodologies.• Working with a hard deadline and limited resources, delivered a configurable feedback solution that is available in over 30 languages and leveraged several existing systems such as Contact Us and the Business Intelligence group.• Managed several cross group efforts in producing key deliverables by set deadlines. Coordinated work with the Microsoft.com Platforms Team (MPT), the Assistance Platform (AP) team and various web site teams such as TechNet, Windows and MSDN.• Responsible for communication to all stakeholders and project team members about the status all projects. Maintained an ASP based customer web site and various Share Point sites.• For all projects, produced the necessary documentation such as product plans, functional specifications and user guides. Also managed the creation of project schedules and led project team meetings.• Managed vendor resources in the creation of components for the Micrsoft.com network, including overseeing the schedule, negotiating budget and reviewing the technical specifications.

• Performed various Program Manager duties such as requirements gathering, functional spec writing, and leading team meetings for the quarterly release of the Performance Management applications. Worked with the customers, development and test leads, and coordinate cross group activities to ensure a smooth and timely rollout.• Designed a .NET based solution for a Benefits data exchange process with a third party vendor using C#, ADO.NET, SQL Server 2000 and XML. Solution provided a 700% performance gain over the old process.• Managed a team of three developers in the implementation of new Benefits data exchange. Provided all physical design documentation and worked as primary technical contact between program/product/business managers and developers.• Responsible for the enhancement and maintenance of internal Performance Management applications and tools in the Human Resources Internal Technologies (HRIT) group. Utilized technologies such as Visual Basic, SQL Server, ASP and XML/XSLT.• Improved performance of application critical processes by 300% by reengineering complex SQL queries to perform better.• Adapted current applications to interface seamlessly with new data sources and other external tools. Ensured that the confidentiality of this data flow is maintained throughout.• Worked on a cross team project to design and create a generic data feed application that supports all HRIT applications.• Generated ad-hoc and application reports using SQL Server 2000, Microsoft Excel and Microsoft Access. The use of these reports has saved Microsoft millions of dollars.• Helped develop and refine the group’s Software Development Life Cycle (SDLC) process.• Worked independently with changing requirements while meeting product delivery deadlines.

• Designed and developed internal and external websites for the Microsoft Hardware group utilizing DHTML, JavaScript and ASP. • While meeting file size and design constraints, architected and created dynamic HTML Help files for the latest mouse and keyboard products. • Converted gaming website from static HTML to ASP and DHTML resulting in greater customer satisfaction, ease of use, and maintainability. • Coordinated with other groups to meet product delivery deadlines.

• Worked as a member of the Human Resources Internal Technologies (HRIT) group to migrate over twenty payroll applications, using various platforms such as ASP, Visual Basic, and Microsoft Access, from the existing Ceridian system to an SAP system. • Created complex stored procedures in Microsoft SQL Server 7.0 for the manipulation of various employee data across several different servers into the new database. Optimized existing stored procedures and solved performance issues.• Converted the payroll and benefits data from one database structure to another through the use of NT batch jobs. • Analyzed the existing applications and created design specifications and requirements for duplicating functionality and improving the performance with a new payroll system. • Performed database administrator duties such as add new users and logins, backup and restore databases, and ensured a secure working environment on several servers.

• Managed a team of 3 developers as Development Lead and Program Manager for a Real Estate web site utilizing ASP and Microsoft SQL Server 7.0 used by clients for entering advertisements. • Managed a team of 4 developers as Development Lead and Program Manager for development of a national high school and community sports web site utilizing ASP, Microsoft SQL Server 7.0, JavaScript and VB Script.• Development Lead and primary developer of an engineering informational handbook which utilized XML, Dynamic HTML and Internet Explorer 5 Behaviors.• Trained other developers in the use of Microsoft Access 97 and 2000, Microsoft SQL Server 7.0, ASP, Visual Basic 6.0, Javascript, VBScript, and Microsoft IIS 4.0.