Stuart West Email and Phone Number
Stuart West's Location
Huddersfield, England, United Kingdom, United Kingdom
Stuart West's Contact Details
Stuart West work email
- Valid
- Valid
Stuart West personal email
n/a
About Stuart West
Experienced Technical Architect with a demonstrated history of working in the information technology and services industry. Skilled in Print Management, Digital Printing, Professional Services, Software as a Service (SaaS), and Pre-sales.
Stuart West's Current Company Details
Stuart West Work Experience Details
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Technical Service ManagerCopiserv Dec 2021 - PresentWakefield, England, United KingdomAgree individual and team KPIs, ensuring that SLAs are set and achieved.Support both the sales and technical teams in pre and post-sales activity. Management of product deployment and ensure that all relevant documentation is kept up to date.Attend management meetings and provide monthly KPI data and updates on team performances.Technical liaison with various suppliers on escalation and solution development plans.To be the lead figure in our transition to an office solution focused business,
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Software And Hardware Service Support And Presales ConsultantCopiserv May 2021 - Dec 2021Wakefield, England, United KingdomTo assist the business to delivery best in class, efficient and effective customer service, performing pre instillation, instillation and post instal customer training of hardware & software ensuring at all times Copiserv delivers on its customers SLA's.To be the lead figure in our transition to an office solution focused business, providing pre sales support, project management to ensure successful implementation of software projects an end user training
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Technical Architect And Presales EmeaOne Q Technologies A/S Feb 2020 - Aug 2020Yorkshire, United KingdomResponsible for technical discussions with OneQ partners and end customers in order to understand requirements, both SaaS and on premises, and to support sales team in driving new and existing business opportunities.Demonstrate solution to new partners. Responsible for updating documentation for OneQ server and client manuals, as well as writing documentation for new releases.
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Customer Service And Solution EngineerAfp Digital Jun 2017 - Feb 2020Morley, West Yorkshire, United KingdomResponsible for the day to day break/fix of Xerox, Lexmark, Utax, Kyocera and Konica Minolta devices.Installation of devices on customer network, set up embedded scanning functions and Apps etc.Implement solutions such as Papercut into customer infastructure
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Technical ConsultantAit Ltd May 2016 - Feb 2017Leeds, United KingdomProvide 1st & 2nd level Hotline technical support, both by telephone , email and via remote connection Visits to customers, prospects and partners Perform scheduled remote sessions, which may be ordered as an alternative to site visits Telephone & remote demos (walk-throughs) Plan and coordinate larger installations across multiple sites / locations Lead a small project team to ensure delivery of larger scale bespoke software installations New release testing and other checklist tasks Updating Start-Up guides / Install guides / FAQs / KB / Notes / Patches documents Occasional attendance at exhibitions, seminars, conferences and user group meetings to give demonstrations, commercial and technical presentations Perform tasks as directed for any AIT internal licensing & warranties tasks Investigation, installation, training and support of hardware and software relating to internal systems and users requirements -
Mps Implementation Analyst + Team LeaderXerox Jan 2014 - Aug 2015UkProvide technical implementation management and support on managed print service deployments across the Health, Corporate, Local Government and Large Accounts sectors. Work with third party solution providers and remote support teams to deliver accurate and timely device / solution deployments. Gain customer acceptance of the solution and document the solution for handover to support teams.Team leader of a team of 9 Implementation Analyst across UK -
Pre Sales AnalystXerox Sep 2006 - Dec 2013North Of England.Work with Customers and Sales to identify, research, scope and provide the technicalspecifications to office solutions, proposals and tenders, involving networks, scanning,document management and output management. Build relationships with IT departments; advise on procedures for testing and maintaining new levels of software, and systems administration. Liaise with 3rd party solution providers to integrate component software to provide a total solution.
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National Technical SprcialistXerox Oct 2001 - Oct 2006Uk, Jersey And Guernsey, Northern Ireland, Isle Of Man, NordicsResponsible for providing a centre of product technical competence for Area Specialists. Provide Hardware support on a range of light lens and digital products.Duties include planning, organising, and delivering field based technical training on assigned products, resolving technical escalations, producing technical documentation, attending meetings with internal and external suppliers to resolve hardware quality and supply issues.Responsible for launching new products into both third party service environment and direct service force.Responsible for 5 external contracts, approximately 400 engineers, 20,000 devices.
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Area Product SpecialistXerox Sep 1997 - Sep 2001North Of EnglandResponsible for providing field based technical support to Service engineers, developing and implementing action plans to resolve technical issues and improve reliability on assigned products.
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Customer Service EngineerXerox Sep 1987 - Sep 1997North Of EnglandMain responsibilities During this time were to break/fix devices in a timely manner (adhering to Service Level Agreements), and within recognised budgets. I was trained on light lens, digital, departmental, colour, fax and multifunctional devices
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Maintenance ElectricianIci Plc Sep 1979 - Sep 1987Huddersfield, United KingdomPart of the Engineering Resources Group, a team of electricians who constructed, commissioned and maintained plants within ICI.Responsible for timely completion of annual shutdowns, which involve overhauling systems to a tight timeframe.Also responsible for lift maintenance and Graviner fire detection systems.
Stuart West Skills
Managed Print Services
Pre Sales
Document Management
Managed Services
Solution Selling
Integration
Print Management
Account Management
Document Imaging
Professional Services
Printers
Enterprise Software
Enterprise Content Management
Digital Printing
Channel Partners
Saas
Variable Data Printing
Prince Practitioner
Project Management
Comptia
Proof Of Concept
Requirements Gathering
Team Leadership
Teamwork
Software As A Service
Printer Support
Stuart West Education Details
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Huddersfield Technical CollegeB/Tec Onc And Hnc In Electrical/Electronic Engineering -
Salendine Nook High School, Huddersfield
Frequently Asked Questions about Stuart West
What company does Stuart West work for?
Stuart West works for Copiserv
What is Stuart West's role at the current company?
Stuart West's current role is Technical service manager, Software, hardware support and Presales.
What is Stuart West's email address?
Stuart West's email address is st****@****rox.com
What schools did Stuart West attend?
Stuart West attended Huddersfield Technical College, Salendine Nook High School, Huddersfield.
What skills is Stuart West known for?
Stuart West has skills like Managed Print Services, Pre Sales, Document Management, Managed Services, Solution Selling, Integration, Print Management, Account Management, Document Imaging, Professional Services, Printers, Enterprise Software.
Not the Stuart West you were looking for?
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Stuart West
Beaconsfield2brighttalk.com, clever-touch.com4 +141562XXXXX
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Stuart West
Sevenoaks -
Stuart West
Highly Experienced And Motivated Individual Bringing 27 Years To The Heavy Engineering/Fabrication Field. Production Management From Structural Design, Cost, Plan, Schedule, Manufacture, InstallDunfermline -
2derby.ac.uk, lboro.ac.uk1 +447973XXXXXX
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Stuart West
London
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