Stuart West Email & Phone Number

Wakefield, England, United Kingdom

Agree individual and team KPIs, ensuring that SLAs are set and achieved.Support both the sales and technical teams in pre and post-sales activity. Management of product deployment and ensure that all relevant documentation is kept up to date.Attend management meetings and provide monthly KPI data and updates on team performances.Technical liaison with.

Wakefield, England, United Kingdom

To assist the business to delivery best in class, efficient and effective customer service, performing pre instillation, instillation and post instal customer training of hardware & software ensuring at all times Copiserv delivers on its customers SLA's.To be the lead figure in our transition to an office solution focused business, providing pre sales.

Yorkshire, United Kingdom

Responsible for technical discussions with OneQ partners and end customers in order to understand requirements, both SaaS and on premises, and to support sales team in driving new and existing business opportunities.Demonstrate solution to new partners. Responsible for updating documentation for OneQ server and client manuals, as well as writing.

Morley, West Yorkshire, United Kingdom

Responsible for the day to day break/fix of Xerox, Lexmark, Utax, Kyocera and Konica Minolta devices.Installation of devices on customer network, set up embedded scanning functions and Apps etc.Implement solutions such as Papercut into customer infastructure

Leeds, United Kingdom

Provide 1st & 2nd level Hotline technical support, both by telephone, email and via remote connection Visits to customers, prospects and partners Perform scheduled remote sessions, which may be ordered as an alternative to site visits Telephone & remote demos (walk-throughs) Plan and coordinate larger installations across multiple sites / locations Lead a.

UK

Provide technical implementation management and support on managed print service deployments across the Health, Corporate, Local Government and Large Accounts sectors. Work with third party solution providers and remote support teams to deliver accurate and timely device / solution deployments. Gain customer acceptance of the solution and document the.

North Of England.

Work with Customers and Sales to identify, research, scope and provide the technicalspecifications to office solutions, proposals and tenders, involving networks, scanning,document management and output management. Build relationships with IT departments; advise on procedures for testing and maintaining new levels of software, and systems administration..

UK, Jersey And Guernsey, Northern Ireland, Isle Of Man, Nordics

Responsible for providing a centre of product technical competence for Area Specialists. Provide Hardware support on a range of light lens and digital products.Duties include planning, organising, and delivering field based technical training on assigned products, resolving technical escalations, producing technical documentation, attending meetings with.

North Of England

Responsible for providing field based technical support to Service engineers, developing and implementing action plans to resolve technical issues and improve reliability on assigned products.

North Of England

Main responsibilities During this time were to break/fix devices in a timely manner (adhering to Service Level Agreements), and within recognised budgets. I was trained on light lens, digital, departmental, colour, fax and multifunctional devices

Huddersfield, United Kingdom

Part of the Engineering Resources Group, a team of electricians who constructed, commissioned and maintained plants within ICI.Responsible for timely completion of annual shutdowns, which involve overhauling systems to a tight timeframe.Also responsible for lift maintenance and Graviner fire detection systems.

B/Tec Onc And Hnc In Electrical/Electronic Engineering

Education record