IT Manager heading strategy and implementation of programs across legal, compliance and security education space. Manage global security awareness program to ensure 20K+ employee compliance with company policies and procedures. Partner with Legal and Compliance leaders to identify high risks, prioritize high impact initiatives and deliver reduction in policy violation case cycle time.

Provided IT leadership in budgeting, strategic development, integrations, governance, and program delivery for the Services Organization. Engaged global teams to ensure cohesive streamlined implementation of the resource allocation and customer service programs across multiple regions. Leveraged change management techniques to influence 100% engagement from resistant teams. Managed 8 major/minor post production releases addressing over 200 requests across 7 functional teams to drive user adoption and improve case mgmt & resource visibility

Served as IT Project Manager owning support and implementation of new technologies in the Services Engineering space. Focused on improving customer billing accuracy and reducing cycle time. Led the design and implementation of time and attendance solution which reduced business billing cycle and achieved a projected $687K in cost savings

Completed four, six-month traveling rotations, cultivating leadership and analytical acumen focusing on search engine optimization, financial accounting reconciliation, HR system integration, and developing secure online banking web portals and electronic statements in CT and GA. Ability to quickly gain an understanding of each function’s priorities and processes (Marketing, Finance, HR, E-Commerce) and deliver results in a difficult market.

·Developed support website focused on common SAP issues for manufacturing planners; Site implementation reduced helpdesk emails and calls by 30%·Provided front line telephone/email support to all SAP users in Electronic Systems sector