As an Skilled Information Technology Support Engineer at the Ministry of Justice and Security, I provide essential technical support to ensure the efficient operation of IT systems that support the ministry’s critical functions. My role involves assisting users, including legal professionals and administrative staff, by guiding them through system usage, troubleshooting issues, and maintaining software and hardware across various departments. In addition to resolving technical issues, I manage the installation, configuration, and ongoing maintenance of operating systems, security protocols, and software applications. I am also responsible for documenting and tracking user requests, ensuring a streamlined process for escalating complex technical problems to external vendors when necessary.

Providing integrated services in IT and defense, including consulting, implementation, and the promotion of IT projects and collaborations between producers and clients within the defense sector. This includes consultancy for the supply of weapons and ammunition to companies and government organizations, focused on effective supply chain cooperation and regulatory compliance.

My role at the Ministry of Defence, I provide crucial technical support and maintain IT systems for both military and civilian personnel. My responsibilities include assisting users with system guidance, resolving technical issues, and overseeing the installation, configuration, and maintenance of software and operating systems. Additionally, I am tasked with documenting and tracking user inquiries, and when necessary, escalating complex issues to specialized vendors. My efforts are key to ensuring the uninterrupted functionality of the Ministry's IT infrastructure, thereby supporting the defense and security missions of the Kingdom of the Netherlands.

As an Information Technology Support Engineer at Ministry of the Interior and Kingdom Relations., I supported over 40,000 employees across multiple ministries in the Kingdom of the Netherlands. My responsibilities included guiding users on system usage, resolving technical issues, and managing the installation, configuration, and maintenance of operating systems and software. I also documented and tracked user inquiries, escalating complex issues to external vendors when necessary. My role significantly contributed to ensuring the seamless operation of IT infrastructure for government ministries and employees.

I worked as a Technical Customer Service Representative in Hostnet based in Amsterdam. In this role, I assisted customers with various services, including domain registration, web hosting, email hosting, VPS, WordPress and Microsoft 365. Hostnet provided comprehensive training and support. My responsibilities included efficiently handling customer inquiries, advising on suitable products, identifying technical improvements, and troubleshooting issues related to web hosting, email, and DNS. This position allowed me to develop my technical skills and knowledge, contributing to a dynamic, customer-focused environment.