Supervisor, Monitors
Current- Manage team of 8-10+ direct reports.- Collaborate with Operations team to implement new workflows that promote a positive member experience.- Responsible for managing team's full 7-day-a-week schedule, being available in on-call basis in case of any urgent issues.- Lead bi-weekly 1:1 sessions with each team member with a focus on performance and career growth.- Collaborate with Technology team to help drive 30% increase in volume through automation- Audit daily performance of team members to provide feedback with a focus on team and organization KPIs and OKRs.-Maintain knowledge as subject matter expert of various internal systems to answer inquiries from across the organization-Delegate tasks to team lead and other direct reports as needed.