At Patient Prism, I help transform how medical practices, advertising agencies, and other businesses acquire clients using innovative AI call tracking technology. My role blends technology and strategy to drive client success.Lead Recovery ExpertI help clients reclaim lost leads through smarter strategies, turning missed opportunities into scheduled appointments using advanced AI tools.Marketing Strategy OptimizerI help optimize clients' marketing efforts, both… Show more At Patient Prism, I help transform how medical practices, advertising agencies, and other businesses acquire clients using innovative AI call tracking technology. My role blends technology and strategy to drive client success.Lead Recovery ExpertI help clients reclaim lost leads through smarter strategies, turning missed opportunities into scheduled appointments using advanced AI tools.Marketing Strategy OptimizerI help optimize clients' marketing efforts, both digital (like Google and Meta ads) and non-digital (such as mailers and traditional ads). Our AI-enhanced strategies ensure precise targeting and better conversions across all channels.Sales Performance EnhancerI help improve sales team approaches through real-time call analysis and feedback from our AI software. Calls are graded by an unbiased AI system, saving time and allowing management to efficiently decide whether to train teams or individual agents, boosting effectiveness and confidence.Integration SpecialistI help ensure seamless integration of marketing, sales, and operations data to prevent missed opportunities. We provide comprehensive data and reporting for enterprises and individual agent performance, offering valuable insights for strategic decisions.Finding the Right FitI help partner with clients ready to embrace AI strategies and transform their lead management and sales processes, ensuring mutual success and impactful results. Show less

Founder of a Video Production Company: Successfully established, managed, and scaled a full-service video production business, overseeing all aspects from ideation to final deliverables.Collaboration with Major Brands: Partnered with top-tier brands and clients, translating their vision into high-quality video content; this demonstrates an understanding of diverse market segments and a capability to cater to specific branding needs.End-to-End Production Expertise: Managed all… Show more Founder of a Video Production Company: Successfully established, managed, and scaled a full-service video production business, overseeing all aspects from ideation to final deliverables.Collaboration with Major Brands: Partnered with top-tier brands and clients, translating their vision into high-quality video content; this demonstrates an understanding of diverse market segments and a capability to cater to specific branding needs.End-to-End Production Expertise: Managed all facets of video production, including conceptualization, scriptwriting, filming, post-production, and distribution, ensuring consistent quality and client satisfaction.Leadership & Team Management: Directed cross-functional teams of writers, cinematographers, editors, and other professionals, fostering a collaborative environment that ensured timely project completion and optimal resource allocation.Innovative Storytelling Techniques: Leveraged cutting-edge tools, technologies, and creative narratives to tell compelling brand stories, thereby enhancing audience engagement and meeting client ROI objectives. Show less

Freelance Production Specialist: Collaborated with multiple production houses, adapting to varied workflows, teams, and project specifications, showcasing versatility and adaptability in the fast-paced media industry.Project Execution and Oversight: Entrusted with significant responsibilities across numerous projects, from initial brainstorming to post-production coordination, ensuring client objectives were consistently met or surpassed.Network of Industry Professionals: Built… Show more Freelance Production Specialist: Collaborated with multiple production houses, adapting to varied workflows, teams, and project specifications, showcasing versatility and adaptability in the fast-paced media industry.Project Execution and Oversight: Entrusted with significant responsibilities across numerous projects, from initial brainstorming to post-production coordination, ensuring client objectives were consistently met or surpassed.Network of Industry Professionals: Built and maintained strong relationships with a diverse range of professionals, from directors and writers to crew members and post-production teams, streamlining communication and project delivery.Budgeting and Resource Management: Efficiently allocated and managed project budgets, ensuring the highest production value while adhering to financial constraints, showcasing proficiency in financial planning and optimization.Continuous Learning and Skill Enhancement: Immersed in various company cultures and methodologies, constantly expanding knowledge of the latest industry tools, techniques, and best practices, furthering expertise in production dynamics. Show less

Sales and Operations Leadership: Steered a family-run bleacher stadium manufacturing business, blending traditional values with modern management practices to optimize both sales and operations.Dramatic Sales Growth: Spearheaded innovative sales strategies and campaigns, resulting in a substantial increase in revenue and market share, solidifying the business's position in a competitive industry.Operational Efficiency: Implemented process improvements and streamlined… Show more Sales and Operations Leadership: Steered a family-run bleacher stadium manufacturing business, blending traditional values with modern management practices to optimize both sales and operations.Dramatic Sales Growth: Spearheaded innovative sales strategies and campaigns, resulting in a substantial increase in revenue and market share, solidifying the business's position in a competitive industry.Operational Efficiency: Implemented process improvements and streamlined workflows, achieving higher production rates while maintaining impeccable product quality, leading to faster delivery times and heightened client satisfaction.Cross-Functional Team Management: Led diverse teams, from sales representatives to production crews, fostering a collaborative environment that aligned with the company's growth goals and mission.Client Relationship Cultivation: Established and nurtured long-lasting relationships with clients, understanding their unique needs and ensuring custom solutions, which contributed significantly to repeat business and word-of-mouth referrals Show less

Productivity Enhancement: Spearheaded departmental training, significantly enhancing patient engagement and overall team performance.Customized Training Solutions: Collaborated with leadership to devise adaptive coaching strategies, leading to optimized staff efficiency and tailored training sessions.Quality Assurance & Policy Development: Monitored staff progress to maintain peak service standards, while pioneering policy creation to ensure compliance with departmental goals… Show more Productivity Enhancement: Spearheaded departmental training, significantly enhancing patient engagement and overall team performance.Customized Training Solutions: Collaborated with leadership to devise adaptive coaching strategies, leading to optimized staff efficiency and tailored training sessions.Quality Assurance & Policy Development: Monitored staff progress to maintain peak service standards, while pioneering policy creation to ensure compliance with departmental goals and legal stipulations. - Organize, administer and conduct call center group training and new hire on-boarding.- Conduct instructional programs related to department specific patient engagement opportunities.- Develop scripting for certain areas to further enhance performance.- Monitor and report on progress and employee acceptance to ensure the highest standards of service from our staff to our patients.- Work on policy creation and reporting of compliance with current department leaders and legal. Show less

DPatient Assessment & Guidance: Partnered with physicians to determine potential patient candidacy for spine surgery, ensuring alignment with medical protocols.Customer Service Excellence: Delivered top-tier service, effectively addressing patient queries and ensuring transparency in the surgical journey.Lead Management & Financial Consultation: Managed key communication channels and guided patients through intricate insurance plans, consistently achieving sales targets and… Show more DPatient Assessment & Guidance: Partnered with physicians to determine potential patient candidacy for spine surgery, ensuring alignment with medical protocols.Customer Service Excellence: Delivered top-tier service, effectively addressing patient queries and ensuring transparency in the surgical journey.Lead Management & Financial Consultation: Managed key communication channels and guided patients through intricate insurance plans, consistently achieving sales targets and ensuring financial clarity. Show less

Vendor Territory Analysis & Forecasting: Conducted strategic evaluations of vendor territories, predicting future needs and vigilantly overseeing capacity and performance metrics to ensure optimal results.Revenue Goal Oversight: Managed vendor productivity, ensuring key revenue targets were consistently met, reflecting strong operational control and strategic planning.Bank Client Liaison: Acted as the primary point of contact for home inspection vendors across 14 Northeastern… Show more Vendor Territory Analysis & Forecasting: Conducted strategic evaluations of vendor territories, predicting future needs and vigilantly overseeing capacity and performance metrics to ensure optimal results.Revenue Goal Oversight: Managed vendor productivity, ensuring key revenue targets were consistently met, reflecting strong operational control and strategic planning.Bank Client Liaison: Acted as the primary point of contact for home inspection vendors across 14 Northeastern states, representing major banking clients like Chase & Wells Fargo, ensuring streamlined communication and seamless service delivery.Strategic Planning & Expansion: Leveraged in-depth territory analyses to identify and capitalize on future business opportunities, positioning the company for sustained growth during the foreclosure crisis.Vendor Relationship Management: Fostered and maintained robust relationships with vendors, balancing the expectations of major banks with the capabilities of service providers, ensuring timely, quality outputs in a high-pressure environment. Show less

Multifaceted Role in Membership Services: Excelled as a Membership Services Representative by providing informative tours, driving membership sales, and delivering outstanding customer service, becoming a front-facing ambassador of the YMCA brand.Diverse Program Involvement: Demonstrated versatility and commitment by contributing to various YMCA programs, including the preschool, after-school, and special needs initiatives, underscoring a dedication to community and holistic… Show more Multifaceted Role in Membership Services: Excelled as a Membership Services Representative by providing informative tours, driving membership sales, and delivering outstanding customer service, becoming a front-facing ambassador of the YMCA brand.Diverse Program Involvement: Demonstrated versatility and commitment by contributing to various YMCA programs, including the preschool, after-school, and special needs initiatives, underscoring a dedication to community and holistic development.Recipient of the Bob Sierra Award: Recognized for exceptional performance and dedication by winning the esteemed Bob Sierra Award, akin to the 'Employee of the Year', showcasing unparalleled commitment and excellence in role execution. Show less