Styliani Kalimeri Email & Phone Number

Thessaloniki, Gr

Thessaloniki, Central Macedonia, Greece

•Assist in managing and supervising a team of call center agents, including training, coaching, and providing guidance to improve performance and productivity.•Provide guidance on issue resolution and empower team members to resolve issues effectively.• Contribute to the professional development of team members by conducting regular performance evaluations and providing feedback. Generate and analyze reports to identify areas of improvement.•Handle escalated customer issues or complex inquiries that cannot be resolved by front-line agents.•Managing work schedules, shift rotations, meetings.•Assist in developing and delivering training programs for new hires and ongoing training for existing staff ensuring that agents are well-equipped to handle customer inquiries and tasks.

Thessaloniki, Central Macedonia, Greece

•Answer incoming customer calls promptly, accurately, and efficiently.•Providing information about new and existing products, services and policies.•Escalate complex issues to supervisors or specialized teams when necessary.•Ηandle multiple customer interactions simultaneously, efficiently manage call volume during peak hours.•Improve performance indicators such as call quality, average handling time, customer satisfaction and sales targets.

Thessaloniki, Central Macedonia, Greece

Private lessons in secondary school students.