✅Management of 20 technicians with recorded ability to de-escalate intricate conflicts when needed.✅Lifted the after-sales services to the top 3 of the market by analyzing and improving each store’s KPI.✅Implemented data-driven repair strategies, utilizing analytics to identify growth opportunities, leading to a 10% increase in repair quality.✅Create and modify the schedule of 30 team-members depending on current retail events.✅Audit, analyze, and prioritize 1000s of cases per… Show more ✅Management of 20 technicians with recorded ability to de-escalate intricate conflicts when needed.✅Lifted the after-sales services to the top 3 of the market by analyzing and improving each store’s KPI.✅Implemented data-driven repair strategies, utilizing analytics to identify growth opportunities, leading to a 10% increase in repair quality.✅Create and modify the schedule of 30 team-members depending on current retail events.✅Audit, analyze, and prioritize 1000s of cases per month.✅Take decisions swiftly and autonomously forecast possible difficulties to move quickly on them.✅Guardian of internal procedures, act as referent for the leadership team during complex situations.✅Coach a team of 100 peers and challenge them to achieve great results, even under pressure.✅Authored thought leadership guidances on new industry trends, positioning the Genius Bar as a leading authority and garnering recognition from France’s market. Show less

✅Led and oversaw a team of 6 Business Ambassadors, with the goal of increasing business awareness across each field of the store.✅Improved Business Awareness by 20% by the end of my mission.✅Grew and fostered new and existing business portfolios (from 5k€ to 2M€).✅Analyzed current business trends and strategies aiming at improving business conversion, engagement and quarterly results.✅Proactively connected with 20 others stores to share said strategies and act as a referent… Show more ✅Led and oversaw a team of 6 Business Ambassadors, with the goal of increasing business awareness across each field of the store.✅Improved Business Awareness by 20% by the end of my mission.✅Grew and fostered new and existing business portfolios (from 5k€ to 2M€).✅Analyzed current business trends and strategies aiming at improving business conversion, engagement and quarterly results.✅Proactively connected with 20 others stores to share said strategies and act as a referent during country-wide call. Show less