Led and coached a team of 14, management and non-management employees, to excel in customer service, business results and operational excellence.• Managed daily activities within a branch with a relevant and focused approach toward achieving sales goals, by analyzing the local market and identifying key customer segments, appropriate products and services, and competitive strengths and weaknesses. • Researched, produced and implemented business plans illustrating specific sales and… Show more Led and coached a team of 14, management and non-management employees, to excel in customer service, business results and operational excellence.• Managed daily activities within a branch with a relevant and focused approach toward achieving sales goals, by analyzing the local market and identifying key customer segments, appropriate products and services, and competitive strengths and weaknesses. • Researched, produced and implemented business plans illustrating specific sales and service strategies that resulted in winning first place among 18 branches for retail portfolio growth.• Consistently executed plans for excellence in customer service. Led to multiple wins in customer service awards where group was recognized by peers in the District as consistent contributors to excellence in customer service. Show less

Appointed to Branch Manager by senior management and Human Resources to raise morale and productivity within team of 7 Advisors.• Executed people-focused plans especially developed for team by day one. Result in improved branch morale and productivity thereby improving overall branch performance by 30 ranks within 3 months.• Successfully initiated and organized two Realtor seminars, attended by realtors who in turn referred prospective mortgage clients.

Held numerous positions with TD since 1989 in role of increasing complexity and responsibility in both people management and sales.