Su Ann Oon Email & Phone Number

Penang, Malaysia

• Trained and enabled sales teams on End-to-End process flow for ANZ consumer financing in Dell.• Served as a liaison between Dell Sales teams, Financial Services teams, and Settlements teams.• Spearheaded cross-functional management activities, screening and pre-approving potential leads for sales teams.• Collaborated with the credit review team to ensure timely and proper processing of financing orders.• Coordinated with diverse cross-functional teams (Dell Care and Financing Team) to effectively resolve customer service issues pertaining to collections and Credit Notes.Incremental Responsibilities:• Managed ANZ External and Internal Employee Purchase Programs (EPP).• Supported Brand/Marketing and Ops Merchandising teams with EPP / Members Purchase Program (MPP) /Affiliates assets.• Accountable for all internal and external EPP requests for ANZ, ensuring prompt attention, accurate pricing, and proper tracking of purchases.

Penang, Malaysia

Online Merchandising • Assisted the Online Business Manager in driving online business and operational metrics, including Margin, Revenue, and Conversion.• Provided actionable inputs to the Content and online Ops team to enhance and deliver innovative experiences that improved the purchase process on Dell.com.• Collaborated with cross-functional teams to execute effective merchandising campaigns and promotions online.• Worked closely with Product Managers and New Product Launch Merchandising leads to ensure timely market entry for new products.• Adopted world-class creative online marketing and advertising assets in the region.Business Planning ( /Dell.com)• Led the monthly and quarterly online/Dell.com outlook planning process for South Asia.• Analyzed data and business results, providing improvement measures integrated with quarterly objectives. Took ownership of all metrics and team performance.• Developed and led South Asia online merchandising initiatives.

Penang, Malaysia

• Assisted Sales Managers in recruiting and training sales representatives, contributing to overall business metric improvement.• Analyzed reports and trends to develop action plans for individual reps, focusing on units or attach rates.• Mentored sales representatives proactively to help them reach their full selling potential through frequent evaluations and support in closing deals.• Planned and executed programs/training schedules for teams and specific reps.

Penang, Malaysia

• Engaged in active sales of products and services to home businesses and individual customers in Australia & New Zealand.• Received and made follow-up calls to customers.• Successfully closed customers to consistently meet monthly sales quotas.