Emily S. Email and Phone Number
With 9+ years experience of leading and managing teams at different fields, working in and traveling to about 30 countries, I would describe myself as an open-minded and positive person who works passionately for everything I love. Work, for me, is not just work. It’s a way of realising my goals and value. Specialized in training, people management, organization structures and process establishment, I have experiences in building from 0 to 1 with strong problem-solving, collaborative, analytical and communication skills. I believe that a great leader is one who can bring out the best of others. Therefore, I also created a personal brand- Empower Coaching & Consulting to create value for others. Motivated, ambitious, a good eye for detail, driven for excellence and coordinating conflicts with empathy: I am gratefully enjoying everything I do.Currently I’m looking for new opportunities for me to grow and to create another encouraging chapter.
Empower International Management And Consulting 賦能國際管理顧問
View- Website:
- empower.iamemilysu.com
- Employees:
- 1
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Company OwnerEmpower International Management And Consulting 賦能國際管理顧問Taiwan
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FounderEmpower Coaching & Consulting Apr 2022 - PresentTaiwanWhat started as an ambition eventually became something tangible. Founded, built from scratch and now managing the day-to-day business of Empower Coaching & Consulting. As an authorized Wiley Everything DiSC partner, Empower is providing coaching and training sessions to a large number of clients. Both personal and professional coaching, in private sessions and in groups. Also managing our social media channels, achieving long-term strategical goals, finance, marketing and PR.
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Sun Travel Head Of Strategy And AnalyticsSuncity Group 太陽城集團 Sep 2020 - Mar 2022* Plan and direct the organization's strategic and long-range to goals.* Organizational structure and process establishment.* Attentive to the business climate and establish good relationship with partners in different fields. * Bring ”Coaching“ culture to the organization to maximize their performance and to make their contributions towards the strategy as effective as possible.* Coach teams through making the connections between strategy, the data and training, resulting in stronger data-driven strategies.* Collaborate with other departments across the entire organisation.* High-end luxury travel planning.* Report directly to the management. -
Guest Service Training ManagerSuncity Group 太陽城集團 Apr 2019 - Sep 2020* In charge of Guest Service training and monitoring team, to monitor service quality of Guest Service department.* Lead the team to achieve the SGS International Service Certification for 6 consecutive years. (10 certifications total)* Lead the team to achieve the first SGS Qualicert 7-star Service Certification in the world. * Hire and develop stars.* Multi-country work exchange and collaboration.* Interface and work closely with internal cross-functional teams in Operations.* Provide feedback or coaching as needed to managers and team members.* Experienced in Training Needs Analysis, Training Program Plan, Training Design and Training Delivery. Training manuals have been highly commended by SGS certification.* Report directly to the management.
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Guest Service Training Assistant ManagerSuncity Group 太陽城集團 Apr 2018 - Mar 2019Macao* Lead a Training and Monitoring team of 20+ people. Successfully trained 600+ people in the Guest Services department. * In charge of departmental SGS certification* Prepared for New SGS Qualicert " 7-Star Casino VIP Club" Service Certification* Project management* Doing in-house training both domestically and abroad ( Cambodia, Philippines..)* Deliver interactive and dynamic training using a variety of training methods, materials and media to individuals or large groups of people as required.* Evaluate the effectiveness and impact of implementation in terms of improvements in KPIs or metrics.* Process optimization
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Guest Service Training SupervisorSuncity Group 太陽城集團 Apr 2016 - Mar 2018Macao* Building from 0 to 1. Team leader and creator. * In charge of departmental SGS certification* Service quality control ( SGS standards )* Plan and implement training programs* Doing in-house training both domestically and abroad ( HongKong, Korea, Philippines,..)* Facilitate the progress of each teammate* Coordinate with different on-site departments* Individual talking with every staff of the department if needed* Arrange meetings with senior management
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Guest Service TrainerSuncity Group 太陽城集團 Sep 2014 - Mar 2016Macao* Service quality controlling and monitoring ( SGS standards )* Implement training programs* Train and improve staff's communication skills * Design examining projects and always create breakthrough point* Inspect on-site surroundings to meet SGS standard* Design training manuals and programs.
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Guest Service SpecialistSuncity Group 太陽城集團 Aug 2013 - Aug 2014Macao* Implement bookings (hotel rooms, traffic tickets…)* Serve guests at the front desk to deliver excellent customer experience* Answer phone calls on duty and build customer engagement
Emily S. Education Details
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International Business/Trade/Commerce
Frequently Asked Questions about Emily S.
What company does Emily S. work for?
Emily S. works for Empower International Management And Consulting 賦能國際管理顧問
What is Emily S.'s role at the current company?
Emily S.'s current role is Company Owner.
What schools did Emily S. attend?
Emily S. attended Feng Chia University.
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