Emily S. Email & Phone Number

Taiwan

Taiwan

Taiwan

What started as an ambition eventually became something tangible. Founded, built from scratch and now managing the day-to-day business of Empower Coaching & Consulting. As an authorized Wiley Everything DiSC partner, Empower is providing coaching and training sessions to a large number of clients. Both personal and professional coaching, in private sessions and in groups. Also managing our social media channels, achieving long-term strategical goals, finance, marketing and PR.

* Plan and direct the organization's strategic and long-range to goals.* Organizational structure and process establishment.* Attentive to the business climate and establish good relationship with partners in different fields. * Bring ”Coaching“ culture to the organization to maximize their performance and to make their contributions towards the strategy as effective as possible.* Coach teams through making the connections between strategy, the data and training, resulting in stronger data-driven strategies.* Collaborate with other departments across the entire organisation.* High-end luxury travel planning.* Report directly to the management.

* In charge of Guest Service training and monitoring team, to monitor service quality of Guest Service department.* Lead the team to achieve the SGS International Service Certification for 6 consecutive years. (10 certifications total)* Lead the team to achieve the first SGS Qualicert 7-star Service Certification in the world. * Hire and develop stars.* Multi-country work exchange and collaboration.* Interface and work closely with internal cross-functional teams in Operations.* Provide feedback or coaching as needed to managers and team members.* Experienced in Training Needs Analysis, Training Program Plan, Training Design and Training Delivery. Training manuals have been highly commended by SGS certification.* Report directly to the management.

Macao

* Lead a Training and Monitoring team of 20+ people. Successfully trained 600+ people in the Guest Services department. * In charge of departmental SGS certification* Prepared for New SGS Qualicert " 7-Star Casino VIP Club" Service Certification* Project management* Doing in-house training both domestically and abroad ( Cambodia, Philippines..)* Deliver interactive and dynamic training using a variety of training methods, materials and media to individuals or large groups of people as required.* Evaluate the effectiveness and impact of implementation in terms of improvements in KPIs or metrics.* Process optimization

Macao

* Building from 0 to 1. Team leader and creator. * In charge of departmental SGS certification* Service quality control ( SGS standards )* Plan and implement training programs* Doing in-house training both domestically and abroad ( HongKong, Korea, Philippines,..)* Facilitate the progress of each teammate* Coordinate with different on-site departments* Individual talking with every staff of the department if needed* Arrange meetings with senior management

Macao

* Service quality controlling and monitoring ( SGS standards )* Implement training programs* Train and improve staff's communication skills * Design examining projects and always create breakthrough point* Inspect on-site surroundings to meet SGS standard* Design training manuals and programs.

Macao

* Implement bookings (hotel rooms, traffic tickets…)* Serve guests at the front desk to deliver excellent customer experience* Answer phone calls on duty and build customer engagement