Su Shwe Sin Email & Phone Number

Yangon, Myanmar

Yangon, Myanmar

 Welcoming guests and making check in check out procedures Preparing bills and taking payments Checking the previous shift float bill when I arrived my shift Taking message from guest and sent it when needed to deliver Dealing with complaints and problems Answering questions about what the hotel offers and the surrounding area Doing the night audit process Making Covid 19 quarantine process  Handling incoming and outgoing mail

Yangon, Myanmar

 Copy, file and maintain paper or electronic documents and greet clients as soon as they arrive and connect them with the appropriate party Answer the phone in a timely manner and direct calls to the correct section Make travel arrangements and schedule meetings  Deal with walk-in guests and do all the procedures Complete procedures when Guests arrive and leave Prepare bills and take payments Take and pass on messages to Guests Deal with special requests from Guests  Answer questions about what the hotel offers and the surrounding area Deal with complaints or problems Check visitors in and direct or escort them to specific destinations Handle incoming and outgoing mail

Yangon, Myanmar

Yangon, Myanmar

Yangon, Myanmar

 Answers incoming calls Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understand the telephone operator board or PBX switchboard operations. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Following telephone etiquette  Trains or assists with training new telephone operators in performance of job duties. To be fully aware of and adhere of health and safety, fire and bomb threat procedures. Multitasking abilities will always come in handy, because a switchboard operator may be asked to do other jobs as well. Must be polite and courteous while answering the phone. Open and close telephone functionality on the hotel front office software. Keep records of calls placed and received by all departments and call charges.

Yangon, Myanmar

 Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately Receiving and sorting daily mail Greet and welcome guests as soon as they arrive at the hotel Answer, screen and forward incoming phone calls Ensure reception area tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures) Order front office supplies and keep inventory of stock Arrange travel and accommodations, and prepare vouchers Keep updated records of expenses and costs

Yangon, Myanmar

 Translating English subtitles into Myanmar subtitles. Making cooperate with team members’ view about movie as soon as I finished subtitle.  Writing drama or series synopsis without spoiler. Reviewing viewers’ likes and points of views in comment section.