Suan Yao Email & Phone Number

台灣 臺北市

台灣 臺北市

• Organized over 50 webinars and served as a speaker, directly engaging with potential businesses, successfully capturing a net list of 3,000 leads, and designing automated webinar processes.
• Developed product positioning and use STP framework to align with different target customer scenarios and ensure consistent market communication.
• Providing product training to internal teams to deepen overall understanding and strengthen product knowledge among colleagues.
• Monitored and tracked key metrics for optimizing marketing strategies, including channels, messaging, and packaging.
• Served as an external speaker, delivering free e-commerce courses in collaboration with government accelerators.
• Assisted in executing content marketing, writing feature-focused articles to familiarize the market with our products.

台灣 臺北市 內湖區

• Staff Health AIoT Solution
• Participated in wireframes and UI design for hardware product interfaces and web platform systems.
• Led technical meetings to discuss and resolve practical implementation issues such as application connectivity.
• Collaborated horizontally and vertically across departments, working with various roles in the team, including UI, ID, MD, SW, FW, iOS, and Android developers, as well as procurement and accounting teams.
• Reported directly to the company's chairman on platform development progress and engaged with department heads to discuss product strategy.
• Planned marketing sales kits, including website development, marketing materials and outsourcing the production of promotional videos.Other wearable projects:

Taiwan

• PhysioQ (Biomedical Data Platform) Project
• As the Scrum Master responsible for project development progress management and coordination of team members' work allocation.
• Managed the development of a product from 0 to 1, assisting in establishing the MVP (Minimum Viable Product) model.
• Developed functionalities within the Agile framework and utilized tools to effectively design the UI interface.
• Drove iterative product enhancements, conducting user interviews and research to delve deeper into product details.Explore TCM (Traditional Chinese Medicine) Project
• Responsible for marketing and promotion, including launching the project in crowdfunding platforms and planning rewards for participants.

• Customer Service & Merchant Success
• Resolved setup and operational issues for novice users, while assisting in reporting product bugs.
• Analyzed the needs of potential customers and offered suitable e-commerce solutions.
• Designed chatbot response scripts, including a repository of frequently asked questions.
• Conducted interviews with key users to assist in resolving operational challenges and highlighting success stories.Facebook Social Media Management
• Wrote trending content and created creative visual materials to stimulate community engagement and increase brand visibility.

桃園市

• TAS(Take A Seat) is a co-working space in Taoyuan. Besides sharing the office, we also want to share the life style, therefore we create contents, hold events.
• Responsible for project planning, providing clients solutions with marketing analysis, customers research, product protocols and operation strategies.
• Culture event planning and execution, held 4 workshops including community marketing, culture research and project management.
• Recruited 5 interns and served as their mentor during their internships.

Bachelor'S Degree, Department Of Humanities And Social Sciences

Activities and Societies: AIESEC, Graduating Student Association, NCTU Tainan Alumni Association

Exchange Program, 社會發展與公共政策學院