Suann Hoffman, Mse, Mba Email & Phone Number

Remote

*Managing Frontend and Backend engineering team that creates the New Tab for the Firefox browser. Generating over $40M in revenue. 178 Million Users.*Delivering Personalization on New Tab utilizing Machine Learning models for inferred and explicit personalization. *During this time managed a Platform Backend team developing an integrated social platform that empowers users through seamless communication, content discovery, curation, and sharing capabilities, that aligns with Mozilla values- placing Trust & Safety first.*OKR owner

Remote

Responsible for shared infrastructure, security, operation standards and Platform scalability to enable the Pocket app to build, scale and iterate. Additionally responsible for partnering with Product to deliver on key business goals. Pocket has millions of users that use our app and generates ad income utilizing Kevel which Platform was responsible for. Partner closely with the SRE team to develop a shared responsibility relationship for managing and supporting our over 50 services. Developed plan for a migration from AWS cloud to GCP cloud.

Remote

Manage high performing SRE teams through cloud migrations, operational standardization and supporting various products within Mozilla.Ensured a portfolio of over 50 applications and services were maintained. Planned work using Jira and Agile methodologies. Responsible for developing and meeting OKRs, SLAs, SLOs. Developed standardizations and SRE roadmaps for Incident Response, on-call and SRE engagement models. Manage a high performing SRE team through cloud migrations from AWS to GCP. Ensured an operational standardization and documentation of processes to increase overall team fungibility and effectiveness. Partner closely with Data Engineering and Data Science teams to develop a Machine Learning (ML) Infrastructure strategy.

Mountain Top, Pennsylvania

Specialize in home renovations throughout Northeast PA handling all aspects of the real estate transaction- from acquisition, design and remodeling, along with staging, marketing and sale of the property. Hoffman Renovations is committed to securing real estate assets that allow for great investment opportunities. We also manage and own several rental properties.

Wilkes Barre, Pa

Responsible for all technology and infrastructure that supports Dowd Marketing and various subsidiaries- DevOps, Software Engineering, Program Management, Cybersecurity. Manager of Directors and Managers. •Successfully deployed complex enterprise software projects such as Salesforce, NetSuite, and Property Management Systems. Manage a geographically diverse and virtual team of on and offshore software engineers. All software development being done utilizing Agile methodologies utilizing Atlassian tools (JIRA/Confluence), CI/CD, C# .NET, Oracle, SQL, Docker, AngularJS, JavaScript and API integrations. Cloud infrastructures hosted at AWS, Azure and Salesforce.• Successfully launched new products for the business- a reservation booking website that had multiple API integrations with multiple vendors which resulted in revenue growth to the company. PCI and PII concerns mitigated. Utilizing .NET C#, MVC, WCF, SQL, Azure, AWS and more.• Responsible for a multi-year contract negotiation with Salesforce. Utilizing Sales, Marketing and Service clouds utilizing features such as- Digital Engagement, Einstein bots, SMS, email, Datorama, campaigns, cases, workflows.• Successfully deployed financial software and integration of systems of a collections and loan management software which will facilitate Credit Bureau Reporting for the business and more effective loan management. This resulted in massive revenue growth.• As Information Officer and being responsible for the entire companywide infrastructure, ensure PCI DSS cybersecurity compliance to protect customer private information and credit card information. Ensured quarterly scans were passed.• Developed a budget and strategic roadmaps for my areas of responsibility. Reorganized the IT Department to better align to business goals. Reduced IT department budgets resulting in 28% reduction of expenses in technology.

King Of Prussia, Pa

Managed a geographically dispersed IT team of up to 25 performance and capacity engineers.Key Accomplishments• Ensured cloud-based Software as a Service (SaaS) infrastructure was performing to SLAs and meeting customer needs in the areas of compute, storage and network. Led team through capacity planning and ensuring hardware procurements. • Supported data center migrations and consolidations into Cloud Environments.• Created and executed the overall vision and strategy for the Performance and Capacity Engineering Center of Excellence.• Provided leadership and technical oversight to ensure the team was following processes via the JIRA tool.• Ensured standardization and documentation of processes to reduce costs and increase overall effectiveness.

King Of Prussia, Pa

* Functional Manager for an IT team of up to 20 individuals. Responsible for performance, salary planning and work direction of the database, project engineering, procurement and IT asset management teams.* As labor Cost Account Manager (CAM) responsible for 17 control accounts and $7.7M dollars. I perform weekly status in Artemis utilizing Earned Value Management (EVM) methodologies and Project Management techniques.* As Material CAM responsible for 51 control accounts and over $75M dollars for the procurement of IT hardware and software. Developed and implemented an emerging best practice for material management utilizing EVM principles to integrate the yearly spend plan, RFCs and budget tracking down to the part number. Successfully passed CMMI, Joint Surveillance Review (JSR) audits.

Moorestown, Nj / Clearwater, Fl

* Deputy Subcontracts Program Manager (SPM) for Aegis Production Sourcing. Led Affordability initiatives, including power supplies, across the program working with engineering and vendors to find sources of money savings. Analysis of material spending and labor budgets. Utilizing P2P to run reports and place Purchase Orders.* Located in Clearwater, FL for six months to manage suppliers of material needed for schedule acceleration for critical subsystems for Aegis. Working with vendors and the buying center to expedite material deliveries to meet critical schedule acceleration and developing action plans for late parts.

Lead for the Energy Cyber Information Environment IRAD that created an information sharing portal for cyber threats. Responsible for a $350K budget and 4 individuals on the team. Leveraging my Security+ certification, I ensured that all milestones and technical deliverables were met. Performing as the Chief Engineer and Architect as well.

Developed and implemented a Workforce Strategy for the entire EI Group organization of over 2,000 employees. Developed Talent Pipeline and STEM techniques and identified the businesses critical skills and key talent. Led employee engagement activities to help the entire workforce understand the direction of the business and how we go to market. This includes leading the development of EIG website and culturation videos. Exposure to various Human Resource activities including diversity, salary, and performance management.

Received Corporate NOVA award and SPOT awards for successful leadership as the Deputy Program Manager for the Joint Forcible Entry & Persistent Attack Strategic Mission Thread (SMT). Responsible for schedule, cost ($6 mil budget), and risk management for the SMT. Led the systems integration and execution through conception to execution of four geographically diverse IPTs (MAGTF, Combat Air, Maritime OPS, Air Ground) that created a Human In the Loop simulations; Achieved Corporate Horizontal Integration that provided business value back to various Business Areas (Aero, MS2

1 - Program Manager in IS&GS CIO Agile Engineering for Grid Led a team of 25 including systems, software and test engineers for this software development project. Managed schedule, risks, and a yearly budget of $1 million. Successfully delivered Grid to the MS2 customer. Utilized Agile Development with 3 week development cycles.Improved the Discrepancy Report process flow and reduced the overall number of DRs by half

Valley Forge, Pa

 ABCS: Worked at Tinton Falls, NJ with the US Army Customer. Managed the risks for the program and developed requirements for the SOA architecture design.  STIL: Performed a Life Cycle Cost Estimate (LCCE) using the ACAM costing tool to support the proposal effort for the STIL (NGA’s St. Lois Information Library Consolidation Proposal). TSAT: Worked surge effort to develop TSAT Technical Performance Measures (TPMs) and KPIs for their SSDR with the customer. Crafted a package that included a Managed Margin plan that was well received by the customer. GOES-R: Ensured the Hyperformix Workbench Model guaranteed the fidelity of the architecture design and the life-cycle cost that the team provided. Performed analysis and trade studies to look at hardware resource contention.  P400: Implemented Performance Analysis on the system P400 satellite ground system architecture by creating a performance model to ensure capacity. Performed verification and sell off of Performance Requirements by analyzing test capacity.  PA State Police: Reports Module Team lead for a Data Warehouse for the PA State Police

Supply Chain/Logistics Analysis and successful development and maintenance of a company website

Data Analytics / Data Science Certificate

Mba, Mba

Mse, Systems Engineering

Bs, Computer Science & Mathematics