Suann T. Email & Phone Number

Singapore

Singapore

- Consistently achieved 80% client retention rate by delivering exceptional service and financial products aligned with client financial goals/needs.- Built and maintained strong relationships with mass market and high net worth clients to achieve >80% high customer retention rates.- Source and cold call on individual prospects with a conversion rate of 30%.- Collaborate with internal teams to ensure seamless service delivery and address client concerns promptly.- Develop tailored financial solutions, including investment portfolios and wealth management service, resulting in a 60% increase in portfolio value over time.

Singapore

- Collaborate effectively with 4 different divisions and 10 external consultants to personalise course recommendation to customers by using Salesforce Web Campaign and implementing prospecting strategies such as A/B testing.- Build and maintain strong relationships with customers by tracking and managing queries efficiently on the Salesforce Customer Relationship Management (CRM) system and 100% of the cases were resolved within the SLA. - Coordinate proactively with 4 different divisions and 10 external consultants to develop and implement Salesforce Customer Data Platform (CDP) system which seeks to streamline and consolidate engagement efforts across divisions.- Support E-attendance via Singpass project implementation with training and onboarding of 500+ Training Providers (TPs) progressively with discovery sessions and seamless integration of change management activities- Part of the exciting MySkillsFuture (MySF) Portal revamp team that implemented UX/UI strategies to enhance digital service touchpoints and achieved ~7% improvement in customer satisfaction. Positive qualitative feedback were also received from customers through the tracking of Whole-of-Government Application Analytics (WOGAA). - Liaise and negotiate with potential vendors to deliver and implement training programmes for behavioural and competency development of 26 PED officers. Tools: Salesforce, Adobe Analytics, CRM, Canva

Singapore

I was selected from a pool of 400+ applicants as one of the 39 Academy Business Development Fellows in their fifth cohort.As part of Earlywork Academy, I received training in foundational tech sales skills such as prospecting, written outreach, cold calls, and discovery calls, as well as building knowledge applying tools like LinkedIn & Salesforce.The Earlywork Academy curriculum was designed in partnership with advisors at companies including Salesforce, SafetyCulture, & Uber.During the program, I was fortunate enough to apply these concepts in a real-world sales environment through a full-day Live Sales Apprenticeship with Buildpass, an Aussie B2B SaaS startup in the construction space.

Singapore

I am part of the exciting team to onboard APAC wealth management clients. - Displayed exceptional ability to perform AML controls on an average of 50 name screening daily for APAC wealth management accounts as part of client onboarding process and achieved 100% SLA. - Collaborated effectively with 2 cross-divisions and an average of 20 private bankers covering APAC market to ensure adherence to regulations, guidelines, standards and UBS policies.- Ensured all communications are of highest professional standard to maintain highest levels of client service.Tools: COSIMA, FACTIVA

Singapore

I am part of the pilot team for the formation of RSS (Radiological Sciences SingHealth) SBU (Strategic Business Unit) which seeks to address radiology assets demand and capacity in SingHealth and improve services provided for patients. - Engaged 7 Radiology departments across SingHealth to create and review process flows with the aim of optimising resources and streamlining operations to provide safe and efficient Radiology services to patients nationwide.- Implemented quality improvement initiatives and worked with stakeholders including senior consultants, nurses and professionals from 7 different institutions to meet strategic objectives and established the formation of RSS SBU.- Collaborated with ~30 stakeholders by collating information, conducting analysis and delivering recommendations for reporting to SingHealth senior leadership.Achievements:- Radiology assets wait time for patients were reduced by ~5%.- Improvement of ~5% for the utilisation rates of radiology assets.- Integration of SingHealth imaging appointment slots across institutions into a central pool to ensure that patients could receive treatment promptly.

This is part of the SGUnited Traineeships Programme introduced in March 2020 to help fresh graduates find paid trainee opportunities amidst a Covid-19-hit labour market.- Collaborated effectively as a team player with ~50 stakeholders in managing the Keppel Group CSA (Control Self-Assessment) 2.0 project which seeks to digitise CSA processes across the Keppel Group for a more mature and efficient control environment.- Analysed monthly financial performance against budget and forecast to ensure areas ofbusinesses are meeting expectations.

Singapore

- Monitored and tracked country loading performance closely to ensure weekly allocation has been filled up.- Researched and analysed competitor’s services on the impact of APL dedicated Short Sea Services.

Singapore

I am a research assistant for the Smart Shower Program 2018 launched by the Ministry of Environment and Water Resources which seeks to study and validate the effect of smart shower devices in conserving water during showers.- Collected and analysed weekly reading of the water meters in selected HDB building.- Coordinated with 6 members of the research team to complete the data collection promptly.

Singapore

- Tracked Public Classes take up rate and analyse business trending opportunities. - Formulated and designed the marketing and communication collaterals for signposting efforts to the public.

Singapore

- Developed and implemented a knowledge management portal which seeks to increase efficiency through sharing of information and ideas among 300+ employees- Collaborated with ~5 divisions to integrate various sharepoint sites and information into the knowledge management portal to entice utilisation from 300+ users and ensure the continuous improvement of operational processes.- Planned and implemented the Operational Excellence roadshows for 300+ employees to raise awareness about the organisation goal to achieve the Shingo Prize.Tools: SharePoint

Singapore

- Organised the IAL International Expert Roundtable Event which aims to facilitate the sharing of Continuing Education and Training (CET) innovative ideas from industry experts.- Analysed data about Programme for the International Assessment of Adult Competencies (PIAAC) using STATA and drawing useful insights. - Analysed and evaluated on various research proposals submitted for Workforce DevelopmentApplied Research Fund (WDARF) Grant Call April 2017.Tools: STATA

Singapore

I am a long-term part-time New Balance retail assistant that is able to consistently hit my sales target. As a passionate salesperson, I am able to deliver exceptional services to customers and addressed their queries with a pleasant disposition. My commitment to deliver great customer service has earned me several compliments from my customers. I often received feedback that my professionalism and patience to share about different product features were commendable and customers would definitely recommend my outstanding services to their friends and family.

Singapore

I was attached to Marina Bay Sands (MBS) for 22 weeks as part of the school internship programme. During my stint as a Procurement & Supply Chain Intern with MBS, I am exposed to different aspects of events management including procurement. - Managed purchase requisitions effectively from internal stakeholders by leveraging on SAP to ensure that relevant departments could have the necessary goods and services promptly to align with business goals. - Coordinated with internal stakeholders and relevant suppliers for planning and implementation of various major MBS events such as Sands for Singapore Charity Festival 2015 and Christmas 2015. - Communicated effectively with external vendors about contract negotiations to minimise costs and delivered quality service for the organisation.Achievements:Sands for Singapore Charity Festival has been a cornerstone in MBS's efforts to inspire changeand drive impact for the underprivileged in Singapore. The festival has raised over S$5.4 million in support of 80 local charities and over 300,000 Singaporeans. Tools: SAP

Singapore

I am a part-time Maths and Science educator. - Collaborated effectively with students to complete their assignments, identified their weaknesses and supported them in exceeding expectations. - Implemented lesson plans independently for classrooms of 20 students.- Maintained active communication with parents regarding individual student progress and programme enhancements with a pleasant disposition.

Bachelor Of Social Sciences (Honours), Economics

Activities and Societies: NUS Community Service Club (Volunteer) | NUS Economics Camp 2017 (Head of Publicity) | Faculty of Art and Social.

Diploma In Integrated Events And Project Management, 3.795/4

Activities and Societies: Organiser for Singapore Polytechnic DEPM Alumni Night 2014 | One of the leader that attended SP Leadership.

Diploma-Plus Certificate In Humanitarian Affairs

Activities and Societies: Embarked on Project Tam Giang 2014, a Mercy Overseas Volunteer Expeditions trip organised by Mercy Relief (MR).