Fabio Suarez Jr. Email & Phone Number

San Francisco, California, United States

• Performed safety and emergency procedure demonstrations to passengers, serving over 2,000 meals with above-average feedback on quality control and customer service. Provided additional assistance to passengers with special needs, as well as reassurance during aircraft turbulence, while administering first aid and medical care in cases of emergency with over 95% satisfaction rate. Instructed passengers on emergency evacuation.• Ensured pre-flight airplane safety checks, maintaining a 100% success rate in all tests and procedures.• Conducted accurate headcounts at all times and stayed actively aware of cabin members’ safety and security aiding all passengers to move to the entry door prior to their disembarkation while maintaining the highest level of satisfaction rate.• Delivered outstanding customer service and well-rounded advice to passengers.

San Francisco, California, United States

• Consistently delivered exemplary service to guests and successfully resolved customer complaints, utilizing empathetic listening and relationship-building to ensure a smooth and enjoyable experience; achieved customer satisfaction rating of 96%.• Handled food services and liquor service for members, meeting their needs and requests with timely and accurate responses, resulting in an average of 5% increase in membership renewals.• Delivered customer service in line with hospitality standard operating procedures to ensure quality products and services, resulting in a 3% decrease in customer complaints.• Collaborated with staff from other departments to manage customer inquiries, ensuring that all requests or inquiries are handled in a timely manner.

San Francisco, California, United States

• Assisted an average of 300 customers daily, answered inquiries in less than 1 minute, and fielded 5 customer complaints per day, resolving each with 100% satisfaction.• Processed and secured passenger luggage for up to 300 passengers daily, successfully assigned seat assignments and upgrades with no errors, and completed flight preparation duties with a 97% accuracy rate.• At the direction of management, efficiently and professionally assigned varied duties to ensure complete customer satisfaction.• Ensured compliance with FAA, Airport, and Company policies regarding passenger safety and security while providing friendly customer service.

San Francisco, California, United States

• Conducted security screenings according to standard operating procedures, ensuring the safety of passengers and transport system, and detected suspicious objects and activities with 98.7% accuracy, leading to zero security issues.• Inspected carry-on items and personnel using X-ray viewing equipment, while maintaining strict customer service standards, to detect objects that warranted further investigation.• Screened passengers, crew members, and employees for prohibited items, adhering to government and standard operating procedures, resulting in the detection of dangerous materials and confiscation of prohibited items.

Bachelor’S Degree, Sociology

Associate’S Degree, Social And Behavioral Sciences

Associate’S Degree, Liberal Arts And Sciences, General Studies And Humanities

High School

The Galileo Academy of Science and Technology provided students with career pathways in biotechnology, environmental science, health.