Flexible and enthusiastic professional with 10+ years of experience in the current field of (SWIFT) customer services (IT / Banking) with in-depth knowledge of customer service principles and practices. Demonstrated ability of providing assistance to key clients and large accounts in various aspects and troubleshooting various arising problems. I specialize in delivering online support to the clients in a professional and organized manner as a result of strong customer service background. Determined to implement earned skills and knowledge for working efficiently and productively.
Infogain Solutions Pte Limited
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Swift Project ManagerInfogain Solutions Pte Limited Oct 2015 - PresentSingapore- Implement, coordinate and manage various projects; Migrate users from thick client to GUIinterface of SWIFT Alliance and AML SafeWatch Filtering, migrate users from Allianceworkstation ADK component to AMLUI filtering, OS refresh migration, implement a new MQconnector of SafeWatch for Regional Link Payment, etc.- Maintain and support production system, manage BAU release cycles, participate in DRexercise, plan and manage the change request. It involves the coordination work withvarious teams such as business users, compliance, infra team, IT security, audit, and vendor.- Self-motivated and possess drive, and good communication skills.
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Senior Financial EngineerSwift Jul 2004 - May 2015Hong KongWorked as senior customer engineer in customer service team; the team provides support and services to all SWIFT customers globally. SWIFT provides the proprietary communications platform, products and services that allow customers to connect and exchange financial information securely and reliably. -
System AnalystAccenture Technology Solutions Sdn Bhd Dec 2002 - Jun 2004Penang, MalaysiaWorked on the ‘ISIS Connectivity Service’ project for Standard Chartered Bank (SCB) in Hong Kong. It was a midrange application with connectivity capability which provided a secure, highly available and scalable MQ infrastructure
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Senior Software Test EngineerAdroit Innovations Sdn Bhd Jul 2002 - Nov 2002Worked on a High Availability (HA) online banking project for Maybank. - Enhanced the infrastructure setup and improved the service availability, fail over capability and performance.- Implemented a load balancing service with 100% uptime on the system. - Involved in project coordination, software upgrade, application migration, data migration, network redundancy implementation.- Coordinated with the vendor to deploy several additional hardware components and servers to fulfill the HA goal.
Suat Chee Wong Skills
Suat Chee Wong Education Details
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Grade Point Average (Gpa) 3.43 (2Nd Upper)
Frequently Asked Questions about Suat Chee Wong
What company does Suat Chee Wong work for?
Suat Chee Wong works for Infogain Solutions Pte Limited
What is Suat Chee Wong's role at the current company?
Suat Chee Wong's current role is SWIFT Project Manager; Outsource to one of the top banks in SG; focus on SWIFT payment, AML filtering and MQ system..
What schools did Suat Chee Wong attend?
Suat Chee Wong attended Malaysia University Of Science And Technology.
What skills is Suat Chee Wong known for?
Suat Chee Wong has skills like Project Management, Troubleshooting, Networking, Infrastructure, Customer Service, Employee Training, Ibm Aix, Service Management, Windows, Coaching, Swift, Swift Alliance.
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