Suat Kazemi Email & Phone Number

Hungary

Hungary

Leading a team of Associate Customer Success Managers based in EMEA, APAC and AMER who are responsible for managing their portfolio of assigned global customers.Establishing and implementing customer success strategies and best practices to optimize customer retention and expansion.Leading cross-functional initiatives to enhance customer experience and operational efficiency.Collaborating closely with stakeholders to align customer success initiatives with business objectives and drive growth.Monitoring team performance metrics and providing actionable insights to improve team effectiveness and client outcomes.Playing a key role in fostering a culture of excellence and continuous improvement within the customer success team.Contributing to the development and execution of strategic plans to achieve departmental and organizational goals.

Hungary

Established and managed a team of Associate Customer Success Managers responsible for overseeing customer portfolios and ensuring client satisfaction.Established and implemented customer success strategies and best practices to optimize customer retention and expansion.Acted as a mentor and coach to the Associate Customer Success Managers, providing guidance on account management and customer engagement.Led cross-functional initiatives to enhance customer experience and operational efficiency.Collaborated closely with stakeholders to align customer success initiatives with business objectives and drive growth.Monitored team performance metrics and provided actionable insights to improve team effectiveness and client outcomes.Played a key role in fostering a culture of excellence and continuous improvement within the customer success team.Contributed to the development and execution of strategic plans to achieve departmental and organizational goals.Managed a number of global key enterprise level accounts, acting as their global main contact for issues, requests and escalations

Budapest, Hungary

Managed high-value global customers, serving as their primary point of contact for issues, requests, and escalations.Proactively engaged in stakeholder management to foster collaboration and ensure client satisfaction.Delivered tailored solutions and strategies to enhance customer success and drive mutual growth.Utilized extensive customer success expertise to strengthen client relationships and achieve business objectives.Collaborated cross-functionally to address client needs and maintain high service levels.Drove customer retention and expansion through proactive account management strategies.Monitored and reported on key account metrics, including satisfaction levels and business outcomes.Contributed to product development and service enhancements based on customer feedback and insights.

Budapest

Helped tech clients around the world to scale and grow by providing them with HR/Talent and Business Development services while establishing long-term relationships with them.

Hungary

Developed global standard HR Outsourcing (HRO) services and processes as a key member of the Global Service Delivery Architecture team, with a strong focus on client services.Led, coached, and guided team members across all levels to ensure successful project delivery, meeting commercial and operational targets.Educated internal and external stakeholders on our global service standards and product features, representing Service Delivery Architecture in sales and pre-sales efforts.Led HR and Recruitment services implementation projects for new and existing clients, successfully deploying global-scale services across EMEA, NA, and APAC regions, resulting in substantial upsell opportunities.Led systems configuration and automation projects aimed at cost reduction and operational efficiency, including Automated Ticket Responses/AI/Machine Learning initiatives that significantly cut costs, reduced turnaround times, and enhanced process efficiency for operations teams.Represented client services in implementing continuous improvement initiatives, leveraging domain expertise to enhance operations readiness and training programs. Led remediation projects aimed at elevating service levels, streamlining processes, and achieving significant improvements in Customer Satisfaction Scores (CSAT).

Hungary

Established and led the HR Administration team, overseeing Tier 1 and Tier 2 resources.Guided HR service processes from initial implementation to operational readiness for multinational clients in EMEA.Managed team selection, onboarding, training, coaching, and ongoing development.Monitored SLAs, CSAT, and KPIs to achieve targets, implementing action plans for productivity and quality improvements. Collaborated to optimize ticket and case management systems.Cultivated strong client relationships across regions, ensuring effective partnerships.Managed operations budget, expenses, escalations, root cause analysis, and change requests.Implemented strategies for efficient operations and aligned staffing with organizational goals.

Hungary

Led and supported HR services implementation projects for our large multinational clients for EMEA region with multiple countries.Traveled extensively and attended various implementation workshops across EMEA. Worked directly with clients, third party vendors, consultants and internal stakeholders to capture requirements and manage expectations.

Hungary

Provided HR operations and services support to our clients including complex case resolution.Led ad hoc projects tied to improvement of current processes and implementation of new services and processes.Started the role by supporting the implementation of HR services for Turkey and UK for a new client and then moved in to HR Advisor role within the organization to support one of our existing clients and operations team.

Hungary

Turkey

United States

Post Graduate Certificate, Msc International Business

International Leadership & HRM International Business Environment International Entrepreneurship International Management

Business Management

High School Diploma