- involved in IT Transition in Mumbai for a month & IT Training for newbie.- knowledge on Windows Server, Exchange, Active Directory- Citrix Platform- SAP creation and basic troubleshooting- Assist user with PC and desktop application issues- Provided daily technical support network, connectivity, e-mail(outlook)- security solutions such as firewall, IPS, IDS, VPN, authentication, anti-virus, content filtering, patch management, data loss prevention- knowledge in file and server restore- Knowledge in McAfee antivirus installation and HIPS - Knowledge of ITIL incident, problem & change management.- Provide 2nd Level Technical Support; Hardware and Software to all Equipment- Experience in 1st Level Troubleshooting for network connectivity (LAN/WAN ) and server/router/switch diagnostics- Exposed to various in-house application tools and installations for Aker- Response to VIP calls and on-site support- Certified in ITIL - Certified in Windows 7 & 8

- troubleshoot user via phone, email and remote access- Assist user with PC and desktop application issues- VPN troubleshooting - Solved many problems by troubleshooting, helping diagnose- Provided daily technical support network, connectivity, e-mail(outlook)- troubleshoot Macintosh computer- Advanced knowledge of Windows NT, Windows 2000 Professional, Microsoft Office, Microsoft Outlook Exchange e-mail client and Internet access-troubleshoot blackberry issue, AS400, SAP