Subal Deb Roy Email and Phone Number

- Complete a 5-Week internal Salesforce team project to identify and configure for 65 client requirements in a dev org- Lead client sessions to gather and prioritize requirements, and create solution documentation- Conduct end-user training sessions to ensure understanding and adoption of customizations- Create process automation including flows, process builders, email templates and alerts to address business needs- Security and access - ongoing maintenance and structuring of profiles, roles, permission sets, and sharing settings- Create and maintain reports and dashboards to provide key performance metrics at a glance- User interface customizations through lightning layouts and page layouts to facilitate user management- Participate in professional development workshops exploring best practices for Salesforce.com and the broader ecosystem

● Configured and administered the applications, reports, dashboards based on the requirements● Investigated, installed, and maintained third party tools (AppExchange) for appropriate integrated usage wherever applicable for the project under CRM Platform Manager’s supervision● Gathered detailed business requirements, designed solutions, and configured on the Salesforce.com platform by leading group sessions with clients● Created fields, objects, validation rules, page layouts, workflow processes, etc. to address and improve new and existing business needs. Updated and maintained user records, profiles, permissions, and security● Configured and administered the applications, reports, dashboards based on the requirements● Strong understanding of data structures, trends, and analytics with the ability to build strategies to streamline the effectiveness of the business process● Used Salesforce to document hundreds of client interactions, processed required work, and collaborated for long-term enhancement priorities ● Performed data cleanup and migration whenever required using tools such as Data Loader● Learned using third-party tools/vendors by reaching their support systems just to help clients● During each Sprint, conducted product demonstrations and executed client training sessions with UAT teams on various applications● Wrote and updated knowledge articles, training articles, and internal production procedures● Researched and analysed to identify, recommend, and support application changes for the enhancement solution suggestions for third-party applications to client● Analyzed the business and requirement specifications from the Business Requirement Specification (BRS) document to create the org client wanted● Conducted product demonstrations and executed client training sessions with UAT teams ● Strong relationship with development team during each sprint to mitigate any discrepancies

● Worked for the INGRAM MICRO process in a team that dealt with realizing and minimizing defects and anomalies from the inventory of Fulfillment Centers and ALCs● Daily basis worked on SharePoint, Service Now, Microsoft products and Workday products● Prepared and maintained Knowledge Base (KB)thorough end-user documentation regarding software applications and other computer system procedures● Professional, friendly, and articulate in your communication and troubleshooting skills● Customer case handling based on the ticket priority of the business

-Site supervision during on-going projects.- Estimation, cost analysis, and construction material handling.- Managing teams during the project for day-to-day project activities.