• Transition Plan, Execution and Tracking against milestones.• Resources plan: Team Building through Recruitment, Training.• Monitor and track the overall progress of the new transition project and service deliveries.• Cost analysis and Profit and Loss for accounting.

• Responsible for managing the transition of new projects and manage the Vendors.• Participate in weekly conference calls with customers to discuss potential issues and their likely resolution.• Monitor and track the overall progress of the new transition project and service deliveries.• Testing tools, executing pilot projects and new requirements from customer.

• Responsible for managing the transition of new projects.• Participate in weekly conference calls with customers to discuss potential issues and their likely resolution• Monitor and track the overall progress of the new transition project and service deliveries• Testing tools, executing pilot projects and new requirements from customer.• Creating the Mapping sheet one document to another document

• Managing composition and content management’s deliveries of Elsevier STM Journals• Day to day supervision to include: planning, Scheduling, Monitoring & Control, Training, coaching, performance management & evaluation• Responsible for schedule, delivery, quality and cost which are the backbone of the project• End–to–End project management, as well as is process mapping, development, and improvement throughout the entire life cycle of a project• Drive superior service by monitoring customer satisfaction & implementing change as needed• Achieving monthly/annual revenue targets and financial forecasting & analysis.• Prepare MIS reports, problem solving, decision making & fulfilling other job duties as requiredTeam Leader (Elsevier Composition)KnowledgeWorks Global LtdApril 2008 - March 2011 (3 years)• Directly manage a group of process associates, Technical Editors and Graphics Designers• Assist Manager (HOD) in decision making for smooth operations of processes• Effectively train team members to enhance skill sets/performance• Prepare timely invoices & comprehensive reports on a weekly basis• Analyze customer feedback and ensure proper CAPA are taken on timeSenior Programmer (Elsevier Composition)KnowledgeWorks Global LtdFebruary 2006 – March 2008 (2 years 1 Month)• Worked as Shift lead and ensured the job prioritization and distribution• Interact with customer through emails and meet their requirements• Communicating and Documenting new instructions and updates from the Customer• Analyzing Internal Quality Rejection Metrics and taking CAPA to improve the same• Manage outsourced work through appropriate vendor management process

• Ensure productivity targets are met as per set benchmark and quality of work.• Maintain project documentation of relevant process/instructions and update on regular basis• Liaising with support teams to achieve results as per project requirement