Subash Krishnan Email & Phone Number

Bengaluru Area, India

Operational Risk management for Talent & Culture division:Managed Compliance obligations from Payroll perspective for Taiwan region.- Involved extensive research of the different obligations from Regulatory and Policy perspective. - Identify gaps in the process resulting in non-compliance of the relevant obligations.- Controls identified and recommended with In Country HR and Payroll teams ensuring all the risks has been mitigated effectively and complies with Operational… Show more Operational Risk management for Talent & Culture division:Managed Compliance obligations from Payroll perspective for Taiwan region.- Involved extensive research of the different obligations from Regulatory and Policy perspective. - Identify gaps in the process resulting in non-compliance of the relevant obligations.- Controls identified and recommended with In Country HR and Payroll teams ensuring all the risks has been mitigated effectively and complies with Operational Risk Measurement and Management Framework.Key Control Testing:- Responsible for assessing the Design and Operating effectiveness of key controls specific to high risks processes like Pay Finalization and Suspense account reconciliation for Australia, New Zealand and India locations and Group Superannuation reconciliation for Australia region.- Detailed testing of controls to identify any gaps in the process.- Observations and recommendations provided to the business to ensure gaps are fixed in a timely and effective manner.Operational Risk Review and Other activities:- Operational risk assessed and controls recommended for key Regulatory changes (Minimum Wages, Service Weightage Allowance, Additional Hours and Public Holiday).- Operational risk assessed and controls recommended for various Automations, End user developed Tools and Process changes.- Management of Events and Reportable Events for the business. Corrective action and Preventive measures recommended to mitigate the associated risks.- Managed Quarterly Clear Desk Audit for Talent and Culture Bengaluru.- Responsible for Risk Management Forum and Governance packs with meaningful insights for the business. Show less

Bengaluru Area, India

Risk of data breaches and many security issues if a business is without access management or improper management:- Lead implementation of Identity and Access Management activities with regards to the various applications used across Talent and Culture division.- Worked extensively with different businesses in T & C and 3rd Party Vendors for review of systems which is inline with the Operational Risk Measurement and Management Framework.- Lead the change for PeopleSoft HR system as… Show more Risk of data breaches and many security issues if a business is without access management or improper management:- Lead implementation of Identity and Access Management activities with regards to the various applications used across Talent and Culture division.- Worked extensively with different businesses in T & C and 3rd Party Vendors for review of systems which is inline with the Operational Risk Measurement and Management Framework.- Lead the change for PeopleSoft HR system as part of HR Foundation project.- Lead Group Internal Audit (GIA) for all systems managed by IAM team (PeopleSoft HCM, PeopleSoft CRM, OBIEE, etc).- Involved in the Annual review of strategy documents for all the systems and incorporating changes from risk and audit perspective.- Managed On-boarding of systems to web based review via IdentityIQ (IIQ) a premiere identity management software. Show less

Bengaluru Area, India

- Lead a team of 8 members and 1 Team Lead.- Responsible for recording employee data accurately for Asia Pacific, Europe and America (APEA) regions.- Responsible for recording all inputs in an employees life cycle (New Hire, Transfer, Promotions and Exit).- Ensuring adherence to timelines/deliverable/quality as per the Service Level Agreement.- Voice of Business (VOB) – Assessing end user feedback, evaluating areas of improvements and providing critical feedback to the… Show more - Lead a team of 8 members and 1 Team Lead.- Responsible for recording employee data accurately for Asia Pacific, Europe and America (APEA) regions.- Responsible for recording all inputs in an employees life cycle (New Hire, Transfer, Promotions and Exit).- Ensuring adherence to timelines/deliverable/quality as per the Service Level Agreement.- Voice of Business (VOB) – Assessing end user feedback, evaluating areas of improvements and providing critical feedback to the associates on improvements.- Continuous Improvement: Simplify, Standardize and improve straight through processes.- Identifying and exploring synergies between country leads with the aim of standardizing processes, systems and policies.- Cost Efficiencies: Monitor Output Per Paid Hour metric and ATOM target of the team are met on a monthly basis.- Played a key role in HR Foundation project - a business transformation project which delivered a scalable global HR solution for ANZ.- Implemented Tactical automation with regards to Position Management cases. Show less

Bengaluru Area, India

- Managed a team of 20 Analyst/Officers and a Team lead providing Customer Services for a UK based insurance account.- Level 9 underwriter - Responsible to evaluate the risk and exposures of potential customers who are looking forward to take up vehicle insurance.- People Management – Objective Setting, Performance tracking and review, Talent Management, and Attrition Management.- Responsible for the transition and implementation of new products.- Provide high quality and… Show more - Managed a team of 20 Analyst/Officers and a Team lead providing Customer Services for a UK based insurance account.- Level 9 underwriter - Responsible to evaluate the risk and exposures of potential customers who are looking forward to take up vehicle insurance.- People Management – Objective Setting, Performance tracking and review, Talent Management, and Attrition Management.- Responsible for the transition and implementation of new products.- Provide high quality and reliable service delivery to customers within agreed SLAs and time frames.- Budgeting: Manage cost ensuring effective unit cost control. Review of Plan v/s actual cost in terms of Training, Transaction and Other expenses.- Review of SLA/KPI with Senior Management covering Finance, Operations Performance, Quality and Customer.- Drive Process Improvements across functional areas to increase Quality and Efficiency.- Recruit and train to have the right capability in the teams through technical and soft skill enhancement.- Review and approve Process changes. Show less

Bengaluru Area, India

- Managed a team of 15 associates/senior associates with activities involving but limited to customer service, complaints and resolutions on Insurance and different products available across insurance.- Level 4 underwriter - Responsible to evaluate the risk and exposures of potential customers who are looking forward to take up vehicle insurance.- People Management – Develop and lead a team of staff with a positive mind-set that delivers value for the customer.- Ensuring adherence… Show more - Managed a team of 15 associates/senior associates with activities involving but limited to customer service, complaints and resolutions on Insurance and different products available across insurance.- Level 4 underwriter - Responsible to evaluate the risk and exposures of potential customers who are looking forward to take up vehicle insurance.- People Management – Develop and lead a team of staff with a positive mind-set that delivers value for the customer.- Ensuring adherence to timelines/deliverables as per the Service Level Agreement.- Production Planning and Monitoring systems- Identify and initiate process improvements adding value to customer.- Recruitment: Interview and induction of team members for the process.- Initiate self audits and assist Internal/External Audits Show less

Bengaluru Area, India

Bachelor Of Business Administration - Bba

10 + 2, Central Board Of Secondary Education

10Th, Central Board Of Secondary Education