• Risk and Compliance Officer for Healthcare BPO line of business• Information Security Officer for Chennai SEZ facility having more than 100 Client engagements and 12000 employees. • Lead Auditor for Chennai, Hyderabad and Kolkata region.• Lead role include liaise with projects / verticals during external and customer audits and conducting ISMS and SOC 1 & 2 (SSAE16) internal audits on periodic basis. • Handle Customer Audits, Third party audits and Customer Visits • Manage core ISMS activities like Risk Assessment, Security Audits, Security Awareness initiatives, and coordinate with a large number of information security coordinators of support and project teams. • Manage Business Continuity Management (BCM) initiatives like Business Impact Analysis (BIA), development of Business Continuity Plan (BCP), training and awareness, business continuity testing etc.• Provide consultancy to teams on implementing ISMS, SSAE16, PCI DSS, HIPPA, contractual controls, risk assessment, closure of audit findings and DR BCP.

Information Systems AuditIT controls external & internal compliance reviewInformation Security framework implementation & auditITIL consultation & audit Business Continuity Planning, Disaster Recovery (BCP / DR) and Data Privacy

Designed, Drafted, implemented & monitored all approved I.T. policies (Information security, network security, backup, password, usage standards)Planned, designed, setup, maintain & troubleshoot the entire I.T. infrastructure & security architecture of Intimate. Windows, Exchange server deployment, maintenance, server hardware, network components (router, switches, firewalls)Microsoft SQL Server Database administration activitiesConfigured & hardened Routers, Firewalls & Switches. Maintenance of LAN / WAN (internet circuits, data & voice connectivity)First Level support for MS-Exchange, Network, system, Windows user calls support.Conducted user level training program on network & hardware.Hardware Vendor & communication (WAN & LAN) setup co-ordination.Carried out all Incident Management functions and allocated “priority / urgency” for all callsCreated call reports and devised metrics, charts and graphs to show Call closed time, mean time of call handled time and availability reports on network infrastructure.Major role in setup & implementation of the entire I.T. infrastructure & Security culture.Designed and implemented IT infrastructure in two SBU’s. Chennai –Linea Fashions India Pvt. Ltd. & Bangalore – Intimate Clothing India Pvt. Ltd.Designed & implemented “Real-Time-Quality” using Wireless Pocket P.C. to monitor online status of the quality & rework levelsProvided functional input for in-house ERP developmentUshered in cost & time saving technical projects such as bar-coded Work In Progress tracking, RFID for stock, Circuit backup line using ISDN (PRI), integrating ERP with EDI, etc.

Installation and troubleshooting of IBM X Series Servers.Installation, maintenance, support and service of desktop PCs & peripherals Installing, troubleshooting and configuring all type of printersSupport of operating system Service, providing Commodities like E-Mail, Internet access. Service and enhanced FAX serviceInstalling and configuring modemsLeased Line and ISDN link coordination with service provider