Subash Shrestha Email & Phone Number

Brampton, Ontario, Canada

• Managing Jira for efficient ticketing and project tracking, overseeing task allocation within cross-functional teams. Successfully resolve 100+ tickets raised by students and staff, enhancing productivity and ensuring timely resolutions.• Upgraded 30 computers to the latest Windows version, implementing firewall and comprehensive security features as part of IT projects and upgrades, while also monitoring system security• Managing user accounts and device configurations seamlessly… Show more • Managing Jira for efficient ticketing and project tracking, overseeing task allocation within cross-functional teams. Successfully resolve 100+ tickets raised by students and staff, enhancing productivity and ensuring timely resolutions.• Upgraded 30 computers to the latest Windows version, implementing firewall and comprehensive security features as part of IT projects and upgrades, while also monitoring system security• Managing user accounts and device configurations seamlessly with Microsoft Intune, while implementing XCAS for enhanced data analysis and modeling, thus optimizing decision-making processes and workflow efficiency• Offering help with tech issues, managing user accounts and permissions, and organizing documentation. Working together for great service and staying updated on tech trends. Show less

Brampton, Ontario, Canada

•Consistently uphold a professional demeanor, creating a positive and respectful atmosphere in various roles by providing guidance and support to peers. •Assist 70+ cybersecurity students in identifying and resolving academic and college-life challenges, employing a proactive problem-solving approach through active listening skills. •Elevate critical thinking abilities by guiding students to assess goals and choices, contributing to their ongoing personal and academic growth.

Kathmandu, Bāgmatī, Nepal

• Provided daily research for Scrum team members.• Developed in-house web app using React, Html/CSS.• Collaborated with other interns as well as senior developer to brainstorm and implement ideas and feedback into app’s development.• Selected as the top performing intern by the technology team

Postgraduate Degree, Cybersecurity

•Windows desktop and server, UNIX/ Linux, cisco packet tracer, Acunetix scanner, WebGoat, Wireshark, Firewall •Different virtualization.

Bachelor'S Degree, Computer Science, Second Class Honors With First Division

Passionate IT professional with a BSc in Information Technology, specializing in: Web Development: HTML, CSS, JavaScript Programming.